Question 1

Services are more tangible,more customized,and more storable than products.

Accepted Answer

A) True 
 B)False

Question 2

What is planning,organizing and controlling the flow of materials from purchase through distribution of finished goods called?

Accepted Answer

A) Materials management 
B) Operations management 
C) Production management 
D) Process management 
E) Manufacturing management 
A) Materials management 
B) Operations management 
C) Production management 
D) Process management 
E) Manufacturing management

Question 3

What is the last step in the operations planning and control process?

Accepted Answer

Output rea

Question 4

What are the steps involved in operations planning and control?

Accepted Answer

The steps in operations planning and con

Question 5

What is statistical process control?

Accepted Answer

Statistical process control is

Question 6

What is the purpose of a process capability study?

Accepted Answer

A) To determine how the quality of the company's products compares to the quality of its competitors' products 
B) To provide information about variation in the company's production processes 
C) To determine how much value various work activities add for customers 
D) To determine if work teams will improve quality 
E) To determine whether the causes of product failures are internal or external 
A) To determine how the quality of the company's products compares to the quality of its competitors' products 
B) To provide information about variation in the company's production processes 
C) To determine how much value various work activities add for customers 
D) To determine if work teams will improve quality 
E) To determine whether the causes of product failures are internal or external

Question 7

An analytic process combines raw materials to produce a final product.

Accepted Answer

A) True 
 B)False

Question 8

Why is it important that Canada increase its productivity?

Accepted Answer

In recent years,Canada's growth rate of

Question 9

Which of the following would be considered a low-contact service?

Accepted Answer

A) Surgery 
B) Haircut 
C) Massage 
D) Electric power 
E) Piano lesson 
A) Surgery 
B) Haircut 
C) Massage 
D) Electric power 
E) Piano lesson

Question 10

What are the four major tools in production process control?

Accepted Answer

Worker training,lean

Question 11

Product layouts are efficient ways to manage the manufacturing of multiple product lines because of its structural simplicity.

Accepted Answer

A) True 
 B)False

Question 12

Scooters Corp.manufactures motorized scooters.Virtually all scooters are sold through direct appeals on the QVC shopping network.Overwhelmed by recent demand,top management is wondering whether a just-in-time production system should be installed.What advantages could the company expect from switching to a just-in-time production system?

Accepted Answer

Just-in-time systems save money by reduc

Question 13

In a custom cake bakery,blending of ingredients is done in the mixing area,baking occurs in the oven area,and decorations are applied in the finishing area.This is an example of which layout?

Accepted Answer

A) FMS 
B) Customer 
C) Process 
D) Fixed-position 
E) Product 
A) FMS 
B) Customer 
C) Process 
D) Fixed-position 
E) Product

Question 14

In many parts of the world,public washrooms are available on a pay per use basis.What form of utility does this service maximize most to its users?

Accepted Answer

A) Place utility 
B) Form utility 
C) Interval utility 
D) Time utility 
E) Ownership utility 
A) Place utility 
B) Form utility 
C) Interval utility 
D) Time utility 
E) Ownership utility

Question 15

George is developing information about the amount of variation in the production of electronic components.He is doing

Accepted Answer

A) a value-added analysis. 
B) benchmarking. 
C) a quality study. 
D) a process capability study. 
E) a specification study. 
A) a value-added analysis. 
B) benchmarking. 
C) a quality study. 
D) a process capability study. 
E) a specification study.

Question 16

The most successful companies,such as 3M and FedEx,use the same basic operations strategy.

Accepted Answer

A) True 
 B)False

Question 17

When analysts at Farbex spot-check the weight of samples at several points in the production process,they are engaging in

Accepted Answer

A) value-added analysis. 
B) quality/cost studies. 
C) benchmarking. 
D) statistical process control. 
E) getting closer to the customer. 
A) value-added analysis. 
B) quality/cost studies. 
C) benchmarking. 
D) statistical process control. 
E) getting closer to the customer.

Question 18

What is the amount of a good a firm can produce under normal working conditions called?

Accepted Answer

A) Capacity 
B) Scope 
C) Magnitude 
D) Reach 
E) Quantity 
A) Capacity 
B) Scope 
C) Magnitude 
D) Reach 
E) Quantity

Question 19

Identify the primary factor influencing the location of high-contact services.

Accepted Answer

High-contact service

Question 20

What is value-added analysis?

Accepted Answer

Value-added analysis is the pr

Services are more tangible,more customized,and more storable than products.

What is planning,organizing and controlling the flow of materials from purchase through distribution of finished goods called?

What is the last step in the operations planning and control process?

What are the steps involved in operations planning and control?

What is statistical process control?

What is the purpose of a process capability study?

An analytic process combines raw materials to produce a final product.

Why is it important that Canada increase its productivity?

Which of the following would be considered a low-contact service?

What are the four major tools in production process control?

Product layouts are efficient ways to manage the manufacturing of multiple product lines because of its structural simplicity.

In a custom cake bakery,blending of ingredients is done in the mixing area,baking occurs in the oven area,and decorations are applied in the finishing area.This is an example of which layout?

In many parts of the world,public washrooms are available on a pay per use basis.What form of utility does this service maximize most to its users?

George is developing information about the amount of variation in the production of electronic components.He is doing

The most successful companies,such as 3M and FedEx,use the same basic operations strategy.

When analysts at Farbex spot-check the weight of samples at several points in the production process,they are engaging in

What is the amount of a good a firm can produce under normal working conditions called?

Identify the primary factor influencing the location of high-contact services.

What is value-added analysis?

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship,small Business,and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Motivating,satisfying,and Leading Employees

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing,promoting,and Distributing Products

Money and Banking

Financial Decisions and Risk Management

Filters

Exam 10: Operations Management,productivity,and Quality

Services are more tangible,more customized,and more storable than products.

What is planning,organizing and controlling the flow of materials from purchase through distribution of finished goods called?

What is the last step in the operations planning and control process?

What are the steps involved in operations planning and control?

What is statistical process control?

What is the purpose of a process capability study?

An analytic process combines raw materials to produce a final product.

Why is it important that Canada increase its productivity?

Which of the following would be considered a low-contact service?

What are the four major tools in production process control?

Product layouts are efficient ways to manage the manufacturing of multiple product lines because of its structural simplicity.

In a custom cake bakery,blending of ingredients is done in the mixing area,baking occurs in the oven area,and decorations are applied in the finishing area.This is an example of which layout?

In many parts of the world,public washrooms are available on a pay per use basis.What form of utility does this service maximize most to its users?

George is developing information about the amount of variation in the production of electronic components.He is doing

The most successful companies,such as 3M and FedEx,use the same basic operations strategy.

When analysts at Farbex spot-check the weight of samples at several points in the production process,they are engaging in

What is the amount of a good a firm can produce under normal working conditions called?

Identify the primary factor influencing the location of high-contact services.

What is value-added analysis?

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship,small Business,and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Motivating,satisfying,and Leading Employees

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing,promoting,and Distributing Products

Money and Banking

Financial Decisions and Risk Management

Filters