Exam 10: Operations Management,productivity,and Quality

A software development company is designing an evaluation plan for its software programmers.The company feels that changes are necessary because it lacks the facts it needs to distinguish outstanding software programmers from those that are only average,or worse.Previously,the company paid software programmers a flat salary and based evaluations on supervisors' opinions.Now,however,the company is considering the following measures for its software programmers: Measurement Strategy Alpha: Software programmers will be evaluated based on the total number of lines of code that they produce. Measurement Strategy Beta: Software programmers will be evaluated based on their ability to produce computer code that is free of errors. Measurement Strategy Gamma: Software programmers will be evaluated based on the market success of the products they produce. The choice to use only Measurement Strategy Beta would be vulnerable to criticism because it would give the software programmers an incentive to do what?

What kind of transformation occurs in an assembly process?

Which of the following best describes total quality management?

When Caterpillar Financial Services changed the whole payments and financing process by improving equipment,retraining employees,and connecting customers to the company's database,this was an example of

Bill is working with a system that uses a bill of materials to project the number of components and raw materials needed.It also specifies when they need to arrive.He is most likely using

By turning raw materials into finished goods,production creates form utility.

In a(n)________ system,the customer is an active participant,but in a(n)________ system,the customer is not an active participant.

Of the following products/services,which is the most tangible?

A software development company is designing an evaluation plan for its software programmers.The company feels that changes are necessary because it lacks the facts it needs to distinguish outstanding software programmers from those that are only average,or worse.Previously,the company paid software programmers a flat salary and based evaluations on supervisors' opinions.Now,however,the company is considering the following measures for its software programmers: Measurement Strategy Alpha: Software programmers will be evaluated based on the total number of lines of code that they produce. Measurement Strategy Beta: Software programmers will be evaluated based on their ability to produce computer code that is free of errors. Measurement Strategy Gamma: Software programmers will be evaluated based on the market success of the products they produce. The choice to use only Measurement Strategy Gamma would be vulnerable to criticism in what way?

ISO 9000 standards allow firms to demonstrate that they follow documented procedures for all the following except

What is a quality/cost study?

What is a process layout?

In a(n)________ layout,equipment and people are grouped together according to their function.

Which of the following emphasizes computer software and computer networks instead of production machines?

In low-contact systems,capacity should be set at the level of average demand,but in high-contact systems,capacity should be set at the level of peak demand.

When comparing manufacturing and service operations,it is correct to say that

Which of the following best describes value-added analysis?

What is the difference between high-contact and low-contact services? Give an example of each.

What is the power of a product (both goods and services)to satisfy a human want called?

Firms with increasing productivity rates can provide higher wage increases to workers more easily than firms with declining productivity rates.