Exam 10: Operations Management,productivity,and Quality

John's job responsibilities include the acquisition of all the raw materials and services that the company needs to produce its products.He is most likely in the ________ function.

Identify and briefly discuss the three characteristics which differentiate services from goods.

Because Toyota emphasizes ________,its operations capabilities emphasize ________.

Car repair is classified as a low-contact system because

Stardust 'n' Clay is a manufacturer and mass marketer of personal care products and nutritional supplements.The company plans to launch a line of organic beauty products that are made entirely from mineral pigments and organic plant extracts.These products,though expensive to process,offer much higher margins than the company's current lines of beauty products.The market for organic beauty products is relatively untapped,with just a handful of players. Which of the following,if true,would strengthen the case for Stardust 'n' Clay to begin developing organic beauty products?

What is the most logical sequence of steps in a production planning and control system?

Which of the following is an external failure that should be considered in a quality/cost study of Honey Nuggets cereal?

A process capability study provides information about variation in a production process.

Toys for Pops is a small business that focuses on indoor and outdoor games intended for an adult male clientele.It stocks a range of fantasy action figures and models,low-impact athletic accessories such as Frisbees and a wide range of video games.The business has grown to the point that a larger location is needed.Recently,a location has come up for rent at a nearby strip mall at a favourable rate.The facility would provide the business with much needed shelf space and more room for employees behind the counter.However,the strip mall is in an area that has also seen a rapid increase in petty crime.The CEO feels that the advantages of the new location support the decision to relocate. Which of the following,if true,might justify the relocation as a good move from the human resource point of view?

Scooters Corp.manufactures motorized scooters.Virtually all scooters are sold through direct appeals on the QVC shopping network.Overwhelmed by recent demand,top management is concerned about quality levels.What are three possible changes that the company can make to emphasize quality improvement?

What is the difference between soft manufacturing and flexible manufacturing?

Planning for quality begins before products are initially designed or redesigned.

Identify and describe the five major areas in materials management.

Which of the following best describes business process re-engineering?

Which of the following aims to improve the overall flow through a system with companies working together?

To detect the beginning of bad conditions,managers can check production periodically and plot the results on which of the following?

Operations management is the systematic direction and control of the processes that transform resources into finished goods and services.

Which of the following is a way of organizing production activities such that equipment and people are set up to produce only one type of good?

Tom is concerned with the storage of both incoming materials for production and finished goods for distribution to customers.Tom's job is in the ________ area.

If the total resources needed to create a given amount of a product decreases,productivity has