Question 1

To date,the use of industrial robots has been largely limited to operations like spot welders on assembly lines.

Accepted Answer

A) True 
 B)False

Question 2

In a TQM environment,what are some steps that companies use to emphasize the importance of quality?

Accepted Answer

To ensure high-quality goods and service

Question 3

A software development company is designing an evaluation plan for its software programmers.The company feels that changes are necessary because it lacks the facts it needs to distinguish outstanding software programmers from those that are only average,or worse.Previously,the company paid software programmers a flat salary and based evaluations on supervisors' opinions.Now,however,the company is considering the following measures for its software programmers: Measurement Strategy Alpha: Software programmers will be evaluated based on the total number of lines of code that they produce.
Measurement Strategy Beta: Software programmers will be evaluated based on their ability to produce computer code that is free of errors.
Measurement Strategy Gamma: Software programmers will be evaluated based on the market success of the products they produce.
A decision to use Measurement Strategy Beta would assume which of the following?

Accepted Answer

A) Software errors are more common than hardware errors. 
B) Software errors affect all users equally. 
C) The impact of software errors has been greater recently. 
D) When a software error occurs,its effects are always clear to the final user of the product. 
E) When a software error is discovered,it is possible to determine who is responsible for it. 
A) Software errors are more common than hardware errors. 
B) Software errors affect all users equally. 
C) The impact of software errors has been greater recently. 
D) When a software error occurs,its effects are always clear to the final user of the product. 
E) When a software error is discovered,it is possible to determine who is responsible for it.

Question 4

You have gone to the doctor to check out some recent pains.The quality of her expertise to find and diagnose the problem is an illustration of the unique service characteristic of

Accepted Answer

A) intangibility. 
B) warrantees. 
C) customization. 
D) perishability. 
E) past experience. 
A) intangibility. 
B) warrantees. 
C) customization. 
D) perishability. 
E) past experience.

Question 5

Describe two alternatives for production facility layouts.

Accepted Answer

In a custom-products layout,equipment an

Question 6

This transformation process involves goods being sent from manufacturing sites to consumers through warehouses to retail locations.It is the

Accepted Answer

A) fabrication process. 
B) chemical process. 
C) clerical process. 
D) assembly process. 
E) transport process. 
A) fabrication process. 
B) chemical process. 
C) clerical process. 
D) assembly process. 
E) transport process.

Question 7

Give an example of a product that is produced through an analytic process.

Accepted Answer

The text gives the e

Question 8

Which of the following are production activities that yield tangible products?

Accepted Answer

A) Service production 
B) Goods production 
C) Property production 
D) Asset production 
E) Capital production 
A) Service production 
B) Goods production 
C) Property production 
D) Asset production 
E) Capital production

Question 9

Which of the following is a method of improving product quality by assessing a firm's current quality-related costs and identifying areas with the greatest cost-saving potential?

Accepted Answer

A) Quality/cost studies 
B) Efficiency/quality examination 
C) Cost/benefit analysis 
D) Expenses/quality inquiry 
E) Liability savings investigation 
A) Quality/cost studies 
B) Efficiency/quality examination 
C) Cost/benefit analysis 
D) Expenses/quality inquiry 
E) Liability savings investigation

Question 10

Betty is a production supervisor in a leather goods factory.Her main responsibility is operations control.Betty would probably be most concerned with

Accepted Answer

A) determining what products to produce. 
B) deciding how to produce products. 
C) deciding on product pricing. 
D) ensuring that production plans or schedules are met. 
E) deciding where to produce the products. 
A) determining what products to produce. 
B) deciding how to produce products. 
C) deciding on product pricing. 
D) ensuring that production plans or schedules are met. 
E) deciding where to produce the products.

Question 11

Describe three ways that McDonald's restaurants create time utility for customers.

Accepted Answer

A business creates time utility when it

Question 12

Explain how material requirements planning (MRP)works in the production department.

Accepted Answer

MRP seeks to deliver the right amounts o

Question 13

Pauline is an operator monitoring a production process.Which one of the following should she use during the production process to monitor quality of the product?

Accepted Answer

A) A process capability study 
B) A control chart 
C) Competitive product analysis 
D) A pacing meter system 
E) Quality circles 
A) A process capability study 
B) A control chart 
C) Competitive product analysis 
D) A pacing meter system 
E) Quality circles

Question 14

Describe how production processes can be classified based on the type of transformation technology that is used.

Accepted Answer

There are five types of transformation t

Question 15

Just-in-time (JIT)production systems

Accepted Answer

A) may lead to increased inventory obsolescence. 
B) have been widely used since the Great Depression of the 1930s. 
C) bring together all the needed materials and parts at the precise moment they are required for each production stage,not before. 
D) keep inventory levels high so deliveries to customers can be made just in time. 
E) increase the number of goods in process and save money by replacing stop-and-go production with smooth movement. 
A) may lead to increased inventory obsolescence. 
B) have been widely used since the Great Depression of the 1930s. 
C) bring together all the needed materials and parts at the precise moment they are required for each production stage,not before. 
D) keep inventory levels high so deliveries to customers can be made just in time. 
E) increase the number of goods in process and save money by replacing stop-and-go production with smooth movement.

Question 16

Performance quality is the consistency of product quality from unit to unit.

Accepted Answer

A) True 
 B)False

Question 17

In businesses like restaurants or supermarkets,the business is sized to meet a level of

Accepted Answer

A) normal demand. 
B) low demand. 
C) peak demand. 
D) average demand. 
E) high demand. 
A) normal demand. 
B) low demand. 
C) peak demand. 
D) average demand. 
E) high demand.

Question 18

The management of the production process designed to manufacture goods or supply services that meet specific quality requirements is called

Accepted Answer

A) just-in-time. 
B) inventory control. 
C) quality control. 
D) material requirements planning. 
E) master production scheduling. 
A) just-in-time. 
B) inventory control. 
C) quality control. 
D) material requirements planning. 
E) master production scheduling.

Question 19

If a nation's productivity drops as compared to competing nations,it will experience

Accepted Answer

A) low inflation. 
B) a fall in its standard of living. 
C) higher profits. 
D) no loss of income. 
E) increased wealth. 
A) low inflation. 
B) a fall in its standard of living. 
C) higher profits. 
D) no loss of income. 
E) increased wealth.

Question 20

________ is a certification program attesting to the fact that a factory,a laboratory,or an office has met the rigorous quality management requirements.

Accepted Answer

A) QC 2000. 
B) ROQ 14000 
C) ISO 9000. 
D) IQS 8000. 
E) TQM 2001. 
A) QC 2000. 
B) ROQ 14000 
C) ISO 9000. 
D) IQS 8000. 
E) TQM 2001.

To date,the use of industrial robots has been largely limited to operations like spot welders on assembly lines.

In a TQM environment,what are some steps that companies use to emphasize the importance of quality?

You have gone to the doctor to check out some recent pains.The quality of her expertise to find and diagnose the problem is an illustration of the unique service characteristic of

Describe two alternatives for production facility layouts.

This transformation process involves goods being sent from manufacturing sites to consumers through warehouses to retail locations.It is the

Give an example of a product that is produced through an analytic process.

Which of the following are production activities that yield tangible products?

Which of the following is a method of improving product quality by assessing a firm's current quality-related costs and identifying areas with the greatest cost-saving potential?

Betty is a production supervisor in a leather goods factory.Her main responsibility is operations control.Betty would probably be most concerned with

Describe three ways that McDonald's restaurants create time utility for customers.

Explain how material requirements planning (MRP)works in the production department.

Pauline is an operator monitoring a production process.Which one of the following should she use during the production process to monitor quality of the product?

Describe how production processes can be classified based on the type of transformation technology that is used.

Just-in-time (JIT)production systems

Performance quality is the consistency of product quality from unit to unit.

In businesses like restaurants or supermarkets,the business is sized to meet a level of

The management of the production process designed to manufacture goods or supply services that meet specific quality requirements is called

If a nation's productivity drops as compared to competing nations,it will experience

________ is a certification program attesting to the fact that a factory,a laboratory,or an office has met the rigorous quality management requirements.

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship,small Business,and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Motivating,satisfying,and Leading Employees

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing,promoting,and Distributing Products

Money and Banking

Financial Decisions and Risk Management

Filters

Exam 10: Operations Management,productivity,and Quality

To date,the use of industrial robots has been largely limited to operations like spot welders on assembly lines.

In a TQM environment,what are some steps that companies use to emphasize the importance of quality?

You have gone to the doctor to check out some recent pains.The quality of her expertise to find and diagnose the problem is an illustration of the unique service characteristic of

Describe two alternatives for production facility layouts.

This transformation process involves goods being sent from manufacturing sites to consumers through warehouses to retail locations.It is the

Give an example of a product that is produced through an analytic process.

Which of the following are production activities that yield tangible products?

Which of the following is a method of improving product quality by assessing a firm's current quality-related costs and identifying areas with the greatest cost-saving potential?

Betty is a production supervisor in a leather goods factory.Her main responsibility is operations control.Betty would probably be most concerned with

Describe three ways that McDonald's restaurants create time utility for customers.

Explain how material requirements planning (MRP)works in the production department.

Pauline is an operator monitoring a production process.Which one of the following should she use during the production process to monitor quality of the product?

Describe how production processes can be classified based on the type of transformation technology that is used.

Just-in-time (JIT)production systems

Performance quality is the consistency of product quality from unit to unit.

In businesses like restaurants or supermarkets,the business is sized to meet a level of

The management of the production process designed to manufacture goods or supply services that meet specific quality requirements is called

If a nation's productivity drops as compared to competing nations,it will experience

________ is a certification program attesting to the fact that a factory,a laboratory,or an office has met the rigorous quality management requirements.

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship,small Business,and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Motivating,satisfying,and Leading Employees

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing,promoting,and Distributing Products

Money and Banking

Financial Decisions and Risk Management

Filters