Exam 10: Operations Management,productivity,and Quality

Clean Sweep Corporation is a consumer goods company manufacturing home-care cleaning products.Sales of Sparkle,its flagship disinfectant,and some of its other cleaning products have been slow during the last two quarters.Of late,retailers have also shown a lack of confidence in these product lines.The management is looking at different ways to improve the efficiency of its entire supply chain.Some senior executives believe that the company should shift to a just-in-time logistics system.However,this opinion does not have unanimous support. Which of the following,if true,would weaken the argument for the shift to a just-in-time logistics system?

What is the difference between a Gantt chart and a PERT chart?

What is the formula for labour productivity for a country?

Which of the following is a schedule showing which products will be produced,when production will take place and what resources will be used?

In a process layout,

The most important factor in location planning for high-contact businesses is ________,but for low-contact business the most important factor in location planning is ________.

ISO 9000 is a program that certifies improvements in environmental performance.

When Motorola wanted to reduce the time between receipt and delivery of a customer's order for cell phones,it studied Domino's Pizza procedures for delivery cycles.This is an example of

Give an example of an external failure.

A software development company is designing an evaluation plan for its software programmers.The company feels that changes are necessary because it lacks the facts it needs to distinguish outstanding software programmers from those that are only average,or worse.Previously,the company paid software programmers a flat salary and based evaluations on supervisors' opinions.Now,however,the company is considering the following measures for its software programmers: Measurement Strategy Alpha: Software programmers will be evaluated based on the total number of lines of code that they produce. Measurement Strategy Beta: Software programmers will be evaluated based on their ability to produce computer code that is free of errors. Measurement Strategy Gamma: Software programmers will be evaluated based on the market success of the products they produce. Which of the following would be most like a decision to use Measurement Strategy Alpha and Measurement Strategy Beta together?

The text describes Toyota's top priority as focusing on quality.Explain how Toyota's operations capability would match up with its business strategy if its top priority had been to compete as the low-price car in the industry.

What is quality ownership?

Soft manufacturing relies less on computers than lean manufacturing does.

In planning for quality,managers must set goals for both performance quality and quality reliability.

Quality is a product's fitness for use in terms of offering the features that consumers want.

Capacity planning means ensuring that a firm's capacity exactly meets the normal demand for its product.

The adoption of JIT usually means that a company has higher inventory costs than it did before,but a better and larger selection of inventory items.

Coast Capital Savings Credit Union branch in Surrey,B.C. ,simplified the banking experience of its customers and developed an innovative new service called "You're the Boss Mortgage" which was named the Mortgage of the Year by canadianmortgagetrends.com.This is an example of benchmarking.

The process flow chart identifies the sequence of production activities,movements of materials,and work performed at each stage as the product flows through production.

Which of the following transformation techniques mechanically alters the basic shape or form of the product?