Question 1

What are the two factors that are important for the successful implementation of the knowledge-management process?

Accepted Answer

A)  A knowledge-sharing culture and continuous learning and application of knowledge by people 
B)  A range of knowledge and coverage of all practices 
C)  The communication and interaction process 
D)  Knowledge work and knowledge workers 
A)  A knowledge-sharing culture and continuous learning and application of knowledge by people 
B)  A range of knowledge and coverage of all practices 
C)  The communication and interaction process 
D)  Knowledge work and knowledge workers

Question 2

Knowledge management involves

Accepted Answer

A)  people who manage an organisation very intelligently. 
B)  organisations that make good use of their intellectual resources. 
C)  the valuing of knowledge in a positive communication climate. 
D)  the process through which organisations generate value by gathering, organising and sharing their intellectual and knowledge-based assets. 
A)  people who manage an organisation very intelligently. 
B)  organisations that make good use of their intellectual resources. 
C)  the valuing of knowledge in a positive communication climate. 
D)  the process through which organisations generate value by gathering, organising and sharing their intellectual and knowledge-based assets.

Question 3

Knowledge management is the process through which organisations generate value by gathering, organising and sharing their intellectual and knowledge-based assets.

Accepted Answer

A) True 
 B)False

Question 4

Knowledge management enablers are

Accepted Answer

A)  managers who carry out knowledge-management programs. 
B)  individuals in an organisation who are knowledgeable. 
C)  technologies and organisational strategies that support knowledge-management practices. 
D)  people outside of the organisation who support and enhance knowledge management practices. 
A)  managers who carry out knowledge-management programs. 
B)  individuals in an organisation who are knowledgeable. 
C)  technologies and organisational strategies that support knowledge-management practices. 
D)  people outside of the organisation who support and enhance knowledge management practices.

Question 5

The knowledge economy has changed how people work, how corporations are valued and how people earn an income.

Accepted Answer

A) True 
 B)False

Question 6

Explicit knowledge is easier to communicate because it

Accepted Answer

A)  cannot be transformed from explicit to tacit knowledge. 
B)  is articulated in procedures, manuals, and paper-based and electronic documents. 
C)  can be embedded in an organisation's culture. 
D)  is indispensable to others in the organisation. 
A)  cannot be transformed from explicit to tacit knowledge. 
B)  is articulated in procedures, manuals, and paper-based and electronic documents. 
C)  can be embedded in an organisation's culture. 
D)  is indispensable to others in the organisation.

Question 7

Choose two sectors-health care, retail, wholesale trade, and so on-and explain how the application of big data is contributing to each sector.

Accepted Answer

Big data is revolutionizing the health c

Question 8

The broad purpose for establishing knowledge-management programs is for organisations to

Accepted Answer

A)  efficiently and effectively acquire access to tacit knowledge. 
B)  provide consistency in good practice that leads to better customer experiences and a competitive advantage. 
C)  share the existing knowledge in the organisation. 
D)  transfer knowledge from inside to outside the organisation. 
A)  efficiently and effectively acquire access to tacit knowledge. 
B)  provide consistency in good practice that leads to better customer experiences and a competitive advantage. 
C)  share the existing knowledge in the organisation. 
D)  transfer knowledge from inside to outside the organisation.

Question 9

What responsibility does an organisation have with respect to customers' personal information and privacy? What safeguards should an organisation have in place to ensure personal privacy?

Accepted Answer

An organization has a responsibility to

Question 10

What are the four steps in the case-based reasoning process, and what are the benefits of using this process?

Accepted Answer

The four steps in the case-based reasoni

Question 11

Knowledge work is information-based.

Accepted Answer

A) True 
 B)False

Question 12

Charlene's job is to propose strategies that her organisation can use to monetise the data they collect. Charlene is concerned with

Accepted Answer

A)  variety. 
B)  value. 
C)  velocity. 
D)  volume. 
A)  variety. 
B)  value. 
C)  velocity. 
D)  volume.

Question 13

Big data analytics allow global financial markets to track current numbers and trends.

Accepted Answer

A) True 
 B)False

Question 14

A knowledge worker works primarily with technology in the workplace.

Accepted Answer

A) True 
 B)False

Question 15

In the SECI model, knowledge is shared through tacit-to-tacit transfer in which phase?

Accepted Answer

A)  Socialisation 
B)  Externalisation 
C)  Combination 
D)  Internalisation 
A)  Socialisation 
B)  Externalisation 
C)  Combination 
D)  Internalisation

Question 16

The life cycle of big data is the sequence of stages that a particular unit of data goes through.

Accepted Answer

A) True 
 B)False

Question 17

The difference between tacit knowledge and explicit knowledge is

Accepted Answer

A)  the first is carried in the mind and is difficult to access while the second has been expressed and can be stored and passed on. 
B)  the first is common to everyone while the second is not. 
C)  the first is theory while the second is technical. 
D)  the first is literary while the second is not. 
A)  the first is carried in the mind and is difficult to access while the second has been expressed and can be stored and passed on. 
B)  the first is common to everyone while the second is not. 
C)  the first is theory while the second is technical. 
D)  the first is literary while the second is not.

Question 18

Knowledge is defined as

Accepted Answer

A)  information gained and processed through web-based and digital technology. 
B)  data, information and intelligence that can be used to act. 
C)  the analysis of databases in which information is stored. 
D)  information that can be generated using software programs. 
A)  information gained and processed through web-based and digital technology. 
B)  data, information and intelligence that can be used to act. 
C)  the analysis of databases in which information is stored. 
D)  information that can be generated using software programs.

Question 19

According to Drucker (2003), knowledge is impersonal, like money.

Accepted Answer

A) True 
 B)False

Question 20

According to information provided in Chapter 12, how many types of knowledge are there within an organisation? How are these different types of knowledge related?

Accepted Answer

As the specific content of Chapter 12 is

Exam 12: Managing Big Data and Knowledge

What are the two factors that are important for the successful implementation of the knowledge-management process?

Knowledge management involves

Knowledge management is the process through which organisations generate value by gathering, organising and sharing their intellectual and knowledge-based assets.

Knowledge management enablers are

The knowledge economy has changed how people work, how corporations are valued and how people earn an income.

Explicit knowledge is easier to communicate because it

Choose two sectors-health care, retail, wholesale trade, and so on-and explain how the application of big data is contributing to each sector.

The broad purpose for establishing knowledge-management programs is for organisations to

What responsibility does an organisation have with respect to customers' personal information and privacy? What safeguards should an organisation have in place to ensure personal privacy?

What are the four steps in the case-based reasoning process, and what are the benefits of using this process?

Knowledge work is information-based.

Charlene's job is to propose strategies that her organisation can use to monetise the data they collect. Charlene is concerned with

Big data analytics allow global financial markets to track current numbers and trends.

A knowledge worker works primarily with technology in the workplace.

In the SECI model, knowledge is shared through tacit-to-tacit transfer in which phase?

The life cycle of big data is the sequence of stages that a particular unit of data goes through.

The difference between tacit knowledge and explicit knowledge is

Knowledge is defined as

According to Drucker (2003), knowledge is impersonal, like money.

According to information provided in Chapter 12, how many types of knowledge are there within an organisation? How are these different types of knowledge related?

Communication Foundations

Interpersonal Communication

Emotional Intelligence: Managing Self and Relationships

Negotiation and Conflict Management

Intercultural Communication

Communication Across the Organisation

Leadership

Team and Work Group Communication

Effective Meetings: Face-To-Face and Virtual

Customer Engagement

Public Relations

Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking, Argument, Logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking

Writing for the Professions

Writing Correspondence, Emails and Short Reports

Writing Long Reports

Writing Reflective Journals

Academic Writing

Social Media

Writing for the Web

The Job Search, Résumés and Interviews in the Digital Era

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