Exam 19: Writing Correspondence, Emails and Short Reports

Effective letter writing requires short sentences with a length of

Persuasive letters aim to move the recipient towards taking some course of action. The strategy for this is to

Which writing style is suitable because it speaks personally to a reader?

Both writers and readers can benefit from the explanation of the reasons behind the refusal.

Which of the following memos should be used to share information with everyone within an organisation?

The three main short format reports used in business are

To decline a request, use an adjustment refusal.

Use a credit refusal to reject a request for a loan.

Persuasive letters are written when

Using all capital letters in an email can be perceived as the equivalent to shouting.

In a business letter, the introduction should state the action to be taken by the reader.

A memo is

What is not included in a letterhead?

A business letter is considered successful if

The appropriate writing strategy for good news or neutral letters is

To recognise the actions of another, use a letter of enquiry.

What is the difference between the 'open style' and the 'mixed style' in punctuation for business letters?

The start of the body of a business letter should

The body of a business letter displays the official name, address, telephone, email address and logo, usually at the top of the page.

A persuasive letter is written to influence the reader to take some action.