Question 1

An authorisation memo gives the receiver permission or authority to take action.

Accepted Answer

A) True 
 B)False

Question 2

Using generalisations and making comparisons between unlike events is characteristic of an objective appeal.

Accepted Answer

A) True 
 B)False

Question 3

Justification reports, progress reports and periodic reports all require

Accepted Answer

A)  a statement about the report's purpose. 
B)  a thesis statement, a body and a conclusion. 
C)  an indirect order of information. 
D)  a discussion of advantages and disadvantages. 
A)  a statement about the report's purpose. 
B)  a thesis statement, a body and a conclusion. 
C)  an indirect order of information. 
D)  a discussion of advantages and disadvantages.

Question 4

The attention line is the writer's greeting to the receiver.

Accepted Answer

A) True 
 B)False

Question 5

Short reports usually start with a purpose statement rather than introductory material because the receivers are usually aware of the subject matter.

Accepted Answer

A) True 
 B)False

Question 6

The negative expression, 'it is not unlikely that …' can accurately be replaced by the positive

Accepted Answer

A)  'It is likely that …' 
B)  'It is possible that …' 
C)  'It is almost certain that …' 
D)  'It is certain that...' 
A)  'It is likely that …' 
B)  'It is possible that …' 
C)  'It is almost certain that …' 
D)  'It is certain that...'

Question 7

An order refusal declines a request.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following seeks a specific action?

Accepted Answer

A)  Letter of enquiry 
B)  Letter of request 
C)  Letter of acknowledgement 
D)  Letter of introduction 
A)  Letter of enquiry 
B)  Letter of request 
C)  Letter of acknowledgement 
D)  Letter of introduction

Question 9

Full block layout is an attractive and modern layout that is easy to read.

Accepted Answer

A) True 
 B)False

Question 10

Four important aspects of business letter writing style are

Accepted Answer

A)  word choice, letter format, brevity and unity of purpose. 
B)  organisation, emphasis, clarity and forthrightness. 
C)  logic, white space, balance and purpose. 
D)  letterhead, date, salutation and call to action. 
A)  word choice, letter format, brevity and unity of purpose. 
B)  organisation, emphasis, clarity and forthrightness. 
C)  logic, white space, balance and purpose. 
D)  letterhead, date, salutation and call to action.

Question 11

The plain English writing style in business letters includes the following features:

Accepted Answer

A)  straightforward layout, plain English language and assertive tone. 
B)  colloquial language, passive voice and logical structure. 
C)  positive language, clear expression and courteous tone. 
D)  the passive voice only, 15-20 words per sentence and low Fog index. 
A)  straightforward layout, plain English language and assertive tone. 
B)  colloquial language, passive voice and logical structure. 
C)  positive language, clear expression and courteous tone. 
D)  the passive voice only, 15-20 words per sentence and low Fog index.

Question 12

A letter of introduction asks others to share information and ideas.

Accepted Answer

A) True 
 B)False

Question 13

A letter of request asks others to share information and ideas.

Accepted Answer

A) True 
 B)False

Question 14

What are the three main types of business letters?

Accepted Answer

A)  Business, promotional and application 
B)  Good news, bad news and persuasive 
C)  Memos, short reports and emails 
D)  Informational, request and acknowledgement 
A)  Business, promotional and application 
B)  Good news, bad news and persuasive 
C)  Memos, short reports and emails 
D)  Informational, request and acknowledgement

Question 15

A comma should never be used after the salutation in a business letter.

Accepted Answer

A) True 
 B)False

Question 16

The best way to deliver bad news in a letter is

Accepted Answer

A)  to adopt a direct order of information. 
B)  to adopt an indirect order of information. 
C)  to adopt an informal tone. 
D)  to adopt a formal tone. 
A)  to adopt a direct order of information. 
B)  to adopt an indirect order of information. 
C)  to adopt an informal tone. 
D)  to adopt a formal tone.

Question 17

Types of appeals found in persuasive letters are appeals to

Accepted Answer

A)  power, status and gain. 
B)  intellect, emotion and authority. 
C)  benefits, losses, potential benefits and losses. 
D)  inclusion, exclusion, status and vanity. 
A)  power, status and gain. 
B)  intellect, emotion and authority. 
C)  benefits, losses, potential benefits and losses. 
D)  inclusion, exclusion, status and vanity.

Question 18

A business letter with a full block layout format

Accepted Answer

A)  must have open style punctuation. 
B)  must have mixed style punctuation. 
C)  places the sender's address and the date against the right margin. 
D)  places everything in the letter against the left margin. 
A)  must have open style punctuation. 
B)  must have mixed style punctuation. 
C)  places the sender's address and the date against the right margin. 
D)  places everything in the letter against the left margin.

Question 19

In a bad-news letter, you should close the letter by referring again to the bad news and repeating your apology.

Accepted Answer

A) True 
 B)False

Question 20

Why do you need to make a successful combination of opening and closing paragraphs in the body of the business letter?

Accepted Answer

A)  To follow writing conventions 
B)  To catch the reader's attention and interest and prompt the response you seek 
C)  To showcase your successful writing skills 
D)  To develop the point you need to make 
A)  To follow writing conventions 
B)  To catch the reader's attention and interest and prompt the response you seek 
C)  To showcase your successful writing skills 
D)  To develop the point you need to make

Exam 19: Writing Correspondence, Emails and Short Reports

An authorisation memo gives the receiver permission or authority to take action.

Using generalisations and making comparisons between unlike events is characteristic of an objective appeal.

Justification reports, progress reports and periodic reports all require

The attention line is the writer's greeting to the receiver.

Short reports usually start with a purpose statement rather than introductory material because the receivers are usually aware of the subject matter.

The negative expression, 'it is not unlikely that …' can accurately be replaced by the positive

An order refusal declines a request.

Which of the following seeks a specific action?

Full block layout is an attractive and modern layout that is easy to read.

Four important aspects of business letter writing style are

The plain English writing style in business letters includes the following features:

A letter of introduction asks others to share information and ideas.

A letter of request asks others to share information and ideas.

What are the three main types of business letters?

A comma should never be used after the salutation in a business letter.

The best way to deliver bad news in a letter is

Types of appeals found in persuasive letters are appeals to

A business letter with a full block layout format

In a bad-news letter, you should close the letter by referring again to the bad news and repeating your apology.

Why do you need to make a successful combination of opening and closing paragraphs in the body of the business letter?

Communication Foundations

Interpersonal Communication

Emotional Intelligence: Managing Self and Relationships

Negotiation and Conflict Management

Intercultural Communication

Communication Across the Organisation

Leadership

Team and Work Group Communication

Effective Meetings: Face-To-Face and Virtual

Customer Engagement

Public Relations

Managing Big Data and Knowledge

Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking, Argument, Logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking

Writing for the Professions

Writing Long Reports

Writing Reflective Journals

Academic Writing

Social Media

Writing for the Web

The Job Search, Résumés and Interviews in the Digital Era

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