Question 1

What is 'layout' in business writing?

Accepted Answer

A)  The arrangement of information on a page 
B)  The frame for the body of a business letter 
C)  The structure of a thesis 
D)  The graphics used in a business report 
A)  The arrangement of information on a page 
B)  The frame for the body of a business letter 
C)  The structure of a thesis 
D)  The graphics used in a business report

Question 2

In preparing a report, creating a mind map will enable you to work swiftly to produce a complete but concise report.

Accepted Answer

A) True 
 B)False

Question 3

The subject line should be around ten to fifteen words in length.

Accepted Answer

A) True 
 B)False

Question 4

Memos are a one-way form of communication.

Accepted Answer

A) True 
 B)False

Question 5

In order to soften the bad news,

Accepted Answer

A)  you need to give valid reasons for the refusal. 
B)  you need to detract from the bad news and make some indirect or irrelevant points. 
C)  you should use humour. 
D)  use some friendly expressions. 
A)  you need to give valid reasons for the refusal. 
B)  you need to detract from the bad news and make some indirect or irrelevant points. 
C)  you should use humour. 
D)  use some friendly expressions.

Question 6

All companies include a reference (Our Ref. or Your Ref.) and telephone extension in their letterhead.

Accepted Answer

A) True 
 B)False

Question 7

The word 'Report' is a suitable subject line if you are sending an email that contains a report to someone.

Accepted Answer

A) True 
 B)False

Question 8

In writing a bad-news letter, you should state a refusal clearly.

Accepted Answer

A) True 
 B)False

Question 9

Memos are rarely sent between people working in different organisations.

Accepted Answer

A) True 
 B)False

Question 10

The time taken for the process of communication to develop from a reminder to the urgency stage when writing collection letters depends on

Accepted Answer

A)  the type of credit account. 
B)  the company's knowledge of the debtor. 
C)  the organisation's collection policies. 
D)  all of the above. 
A)  the type of credit account. 
B)  the company's knowledge of the debtor. 
C)  the organisation's collection policies. 
D)  all of the above.

Question 11

One difference between a good-news letter and a bad-news letter is the order of information-direct or indirect.

Accepted Answer

A) True 
 B)False

Question 12

The writing style suited to the body of the letter is the 'you' approach because it speaks personally to the reader and has a direct impact on the reader.

Accepted Answer

A) True 
 B)False

Question 13

What is the purpose of the indirect order of information?

Accepted Answer

A)  To maintain 'face' for the writer 
B)  To maintain the reader's goodwill 
C)  To please the reader 
D)  To strengthen the writer's purpose 
A)  To maintain 'face' for the writer 
B)  To maintain the reader's goodwill 
C)  To please the reader 
D)  To strengthen the writer's purpose

Question 14

It is acceptable to write the date as, for example, 10/8/20.

Accepted Answer

A) True 
 B)False

Question 15

What are common errors in writing business letters?

Accepted Answer

A)  Using familiar words, short sentences and paragraphs 
B)  Using familiarity and courtesy 
C)  Being insincere and negative 
D)  Including a call to act in closing 
A)  Using familiar words, short sentences and paragraphs 
B)  Using familiarity and courtesy 
C)  Being insincere and negative 
D)  Including a call to act in closing

Question 16

The disadvantages of producing a routine memo include that

Accepted Answer

A)  memos cost a lot to produce and lack immediate feedback. 
B)  memos can be used as political tools. 
C)  memos are not as efficient as personal interactions. 
D)  memos are not regarded as formal communication tools. 
A)  memos cost a lot to produce and lack immediate feedback. 
B)  memos can be used as political tools. 
C)  memos are not as efficient as personal interactions. 
D)  memos are not regarded as formal communication tools.

Question 17

A formal email that accompanies or delivers information, such as a report, is

Accepted Answer

A)  an instruction email. 
B)  a transmittal email. 
C)  an authorisation email. 
D)  a request email. 
A)  an instruction email. 
B)  a transmittal email. 
C)  an authorisation email. 
D)  a request email.

Question 18

To avoid a sluggish effect in a business letter, use the passive voice.

Accepted Answer

A) True 
 B)False

Question 19

Prioritising tasks would occur in which stage of the DRAFS strategy for managing email?

Accepted Answer

A)  Delete 
B)  Reply 
C)  Act 
D)  Forward 
A)  Delete 
B)  Reply 
C)  Act 
D)  Forward

Question 20

The complimentary close in a business letter should match

Accepted Answer

A)  the form of address used in the salutation. 
B)  the reader's expectations of a business letter. 
C)  the needs of the writer to make a strong point. 
D)  none of the above. 
A)  the form of address used in the salutation. 
B)  the reader's expectations of a business letter. 
C)  the needs of the writer to make a strong point. 
D)  none of the above.

Exam 19: Writing Correspondence, Emails and Short Reports

What is 'layout' in business writing?

In preparing a report, creating a mind map will enable you to work swiftly to produce a complete but concise report.

The subject line should be around ten to fifteen words in length.

Memos are a one-way form of communication.

In order to soften the bad news,

All companies include a reference (Our Ref. or Your Ref.) and telephone extension in their letterhead.

The word 'Report' is a suitable subject line if you are sending an email that contains a report to someone.

In writing a bad-news letter, you should state a refusal clearly.

Memos are rarely sent between people working in different organisations.

The time taken for the process of communication to develop from a reminder to the urgency stage when writing collection letters depends on

One difference between a good-news letter and a bad-news letter is the order of information-direct or indirect.

The writing style suited to the body of the letter is the 'you' approach because it speaks personally to the reader and has a direct impact on the reader.

What is the purpose of the indirect order of information?

It is acceptable to write the date as, for example, 10/8/20.

What are common errors in writing business letters?

The disadvantages of producing a routine memo include that

A formal email that accompanies or delivers information, such as a report, is

To avoid a sluggish effect in a business letter, use the passive voice.

Prioritising tasks would occur in which stage of the DRAFS strategy for managing email?

The complimentary close in a business letter should match

Communication Foundations

Interpersonal Communication

Emotional Intelligence: Managing Self and Relationships

Negotiation and Conflict Management

Intercultural Communication

Communication Across the Organisation

Leadership

Team and Work Group Communication

Effective Meetings: Face-To-Face and Virtual

Customer Engagement

Public Relations

Managing Big Data and Knowledge

Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking, Argument, Logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking

Writing for the Professions

Writing Long Reports

Writing Reflective Journals

Academic Writing

Social Media

Writing for the Web

The Job Search, Résumés and Interviews in the Digital Era

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