Question 1

In the SECI model, knowledge is shared through tacit-to-tacit transfer in which phase?

Accepted Answer

A)  Socialisation 
B)  Externalisation 
C)  Combination 
D)  Internalisation 
A)  Socialisation 
B)  Externalisation 
C)  Combination 
D)  Internalisation

Question 2

Big data analytics allow global financial markets to track current numbers and trends.

Accepted Answer

A) True 
 B)False

Question 3

Tacit knowledge can be difficult to communicate to the rest of an organisation because it

Accepted Answer

A)  cannot be taught to people. 
B)  cannot be transformed. 
C)  is taken as personal property. 
D)  is known only by an individual. 
A)  cannot be taught to people. 
B)  cannot be transformed. 
C)  is taken as personal property. 
D)  is known only by an individual.

Question 4

According to Drucker (2003), knowledge is impersonal, like money.

Accepted Answer

A) True 
 B)False

Question 5

Charlene's job is to propose strategies that her organisation can use to monetise the data they collect. Charlene is concerned with

Accepted Answer

A)  variety. 
B)  value. 
C)  velocity. 
D)  volume. 
A)  variety. 
B)  value. 
C)  velocity. 
D)  volume.

Question 6

Which of the following is a privacy risk in the era of big data?

Accepted Answer

A)  A person's digital footprint becoming available 
B)  The use of recommended engines 
C)  The occurrence of an eligible data breach 
D)  The increased prevalence of the Internet of Things 
A)  A person's digital footprint becoming available 
B)  The use of recommended engines 
C)  The occurrence of an eligible data breach 
D)  The increased prevalence of the Internet of Things

Question 7

Why is it important that organisations only collect necessary personal information?

Accepted Answer

A)  Collecting personal information is challenging and time-consuming. 
B)  Over-collection of personal information can increase risks of mishandling that information. 
C)  Organisations often don't have the resources available to do this type of collection well. 
D)  Collecting personal information can be expensive. 
A)  Collecting personal information is challenging and time-consuming. 
B)  Over-collection of personal information can increase risks of mishandling that information. 
C)  Organisations often don't have the resources available to do this type of collection well. 
D)  Collecting personal information can be expensive.

Question 8

Ethical big data is underpinned by clear guidelines about who owns the data, and who and how the collected and stored data can be accessed.

Accepted Answer

A) True 
 B)False

Question 9

The area of knowledge in an organisation which ensures that processes nurture and harness brainpower, and encourage knowledge sharing is

Accepted Answer

A)  knowledge in processes. 
B)  organisational memory. 
C)  customer knowledge. 
D)  knowledge in people. 
A)  knowledge in processes. 
B)  organisational memory. 
C)  customer knowledge. 
D)  knowledge in people.

Question 10

Which phase of the SECI model happens when explicit knowledge is shared through systemic processes, is understood and becomes part of a person's basic information?

Accepted Answer

A)  Socialisation 
B)  Externalisation 
C)  Combination 
D)  Internalisation 
A)  Socialisation 
B)  Externalisation 
C)  Combination 
D)  Internalisation

Question 11

In case-based reasoning, knowledge about past experiences is used to solve a current problem.

Accepted Answer

A) True 
 B)False

Question 12

What is the key to the sharing of tacit and explicit knowledge within and between organisations?

Accepted Answer

A)  Knowledge services 
B)  Knowledge-management programs 
C)  Effective communication 
D)  Social networks 
A)  Knowledge services 
B)  Knowledge-management programs 
C)  Effective communication 
D)  Social networks

Question 13

A successful organisation achieves its business goals with a knowledge-management process by

Accepted Answer

A)  using web-based and digital technology only. 
B)  exploring the potential of its staff. 
C)  changing how people work and earn an income. 
D)  aligning its big data activities and knowledge-management strategies with business objectives and people management. 
A)  using web-based and digital technology only. 
B)  exploring the potential of its staff. 
C)  changing how people work and earn an income. 
D)  aligning its big data activities and knowledge-management strategies with business objectives and people management.

Question 14

The knowledge economy has changed how people work, how corporations are valued and how people earn an income.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following five Vs of big data refers to the diversity of sources, formats and dimensions of data?

Accepted Answer

A)  Volume 
B)  Variety 
C)  Value 
D)  Veracity 
A)  Volume 
B)  Variety 
C)  Value 
D)  Veracity

Question 16

The key to information flows in knowledge management is technology.

Accepted Answer

A) True 
 B)False

Question 17

Knowledge management enablers are

Accepted Answer

A)  managers who carry out knowledge-management programs. 
B)  individuals in an organisation who are knowledgeable. 
C)  technologies and organisational strategies that support knowledge-management practices. 
D)  people outside of the organisation who support and enhance knowledge management practices. 
A)  managers who carry out knowledge-management programs. 
B)  individuals in an organisation who are knowledgeable. 
C)  technologies and organisational strategies that support knowledge-management practices. 
D)  people outside of the organisation who support and enhance knowledge management practices.

Question 18

Last week, Doug bought a new tent, sleeping bag and lantern from an online retailer. Today, while using Instagram, he notices that the advertisements are featuring items such as boots, camping stoves and backpacks. Which of the following is influencing the advertisements Doug sees?

Accepted Answer

A)  Recommendation engines 
B)  Internet of Things (IoT) 
C)  Chatbots 
D)  Privacy impact assessments (PI
A)  
A)  Recommendation engines 
B)  Internet of Things (IoT) 
C)  Chatbots 
D)  Privacy impact assessments (PI
A)

Question 19

The broad purpose for establishing knowledge-management programs is for organisations to

Accepted Answer

A)  efficiently and effectively acquire access to tacit knowledge. 
B)  provide consistency in good practice that leads to better customer experiences and a competitive advantage. 
C)  share the existing knowledge in the organisation. 
D)  transfer knowledge from inside to outside the organisation. 
A)  efficiently and effectively acquire access to tacit knowledge. 
B)  provide consistency in good practice that leads to better customer experiences and a competitive advantage. 
C)  share the existing knowledge in the organisation. 
D)  transfer knowledge from inside to outside the organisation.

Question 20

Which step in the information life cycle is not a risk mitigation strategy?

Accepted Answer

A)  Destroy or de-identify personal information that is no longer needed 
B)  Collect and hold personal information needed for service and tasks 
C)  Put into place strategies to protect personal information held 
D)  Embed privacy protections into personal information handling practices 
A)  Destroy or de-identify personal information that is no longer needed 
B)  Collect and hold personal information needed for service and tasks 
C)  Put into place strategies to protect personal information held 
D)  Embed privacy protections into personal information handling practices

Exam 12: Managing Big Data and Knowledge

In the SECI model, knowledge is shared through tacit-to-tacit transfer in which phase?

Big data analytics allow global financial markets to track current numbers and trends.

Tacit knowledge can be difficult to communicate to the rest of an organisation because it

According to Drucker (2003), knowledge is impersonal, like money.

Charlene's job is to propose strategies that her organisation can use to monetise the data they collect. Charlene is concerned with

Which of the following is a privacy risk in the era of big data?

Why is it important that organisations only collect necessary personal information?

Ethical big data is underpinned by clear guidelines about who owns the data, and who and how the collected and stored data can be accessed.

The area of knowledge in an organisation which ensures that processes nurture and harness brainpower, and encourage knowledge sharing is

Which phase of the SECI model happens when explicit knowledge is shared through systemic processes, is understood and becomes part of a person's basic information?

In case-based reasoning, knowledge about past experiences is used to solve a current problem.

What is the key to the sharing of tacit and explicit knowledge within and between organisations?

A successful organisation achieves its business goals with a knowledge-management process by

The knowledge economy has changed how people work, how corporations are valued and how people earn an income.

Which of the following five Vs of big data refers to the diversity of sources, formats and dimensions of data?

The key to information flows in knowledge management is technology.

Knowledge management enablers are

Last week, Doug bought a new tent, sleeping bag and lantern from an online retailer. Today, while using Instagram, he notices that the advertisements are featuring items such as boots, camping stoves and backpacks. Which of the following is influencing the advertisements Doug sees?

The broad purpose for establishing knowledge-management programs is for organisations to

Which step in the information life cycle is not a risk mitigation strategy?

Communication Foundations

Interpersonal Communication

Emotional Intelligence: Managing Self and Relationships

Negotiation and Conflict Management

Intercultural Communication

Communication Across the Organisation

Leadership

Team and Work Group Communication

Effective Meetings: Face-To-Face and Virtual

Customer Engagement

Public Relations

Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking, Argument, Logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking

Writing for the Professions

Writing Correspondence, Emails and Short Reports

Writing Long Reports

Writing Reflective Journals

Academic Writing

Social Media

Writing for the Web

The Job Search, Résumés and Interviews in the Digital Era

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