Question 1

The principle that similar activities in an organization should be grouped together under one manager is the essence of the classical perspective known as:

Accepted Answer

A)  unity of command. 
B)  division of work. 
C)  unity of direction. 
D)  scalar chain. 
E)  adequate manpower. 
A)  unity of command. 
B)  division of work. 
C)  unity of direction. 
D)  scalar chain. 
E)  adequate manpower.

Question 2

Forestville Freeze is regionally known for its employee training programs. Managers at Freeze conduct research to determine the best candidate interviewing techniques. This involves the use of:

Accepted Answer

A)  the administrative principles approach. 
B)  the bureaucratic organizations approach. 
C)  the behavioral sciences approach. 
D)  the human resources perspective. 
E)  scientific management. 
A)  the administrative principles approach. 
B)  the bureaucratic organizations approach. 
C)  the behavioral sciences approach. 
D)  the human resources perspective. 
E)  scientific management.

Question 3

A subfield of the classical perspective is the __________, which emphasizes management on an impersonal, rational basis through elements such as clearly defined authority and responsibility, formal recordkeeping, and separation of management and ownership.

Accepted Answer

bureaucrat

Question 4

Which of the following refers to the management thinking and practice that stresses the satisfaction of employees' basic needs as the key to increased worker productivity?

Accepted Answer

A)  Scientific management 
B)  Human resources perspective 
C)  Management science 
D)  Behavioral sciences approach 
E)  Human relations movement 
A)  Scientific management 
B)  Human resources perspective 
C)  Management science 
D)  Behavioral sciences approach 
E)  Human relations movement

Question 5

The findings provided by the Hawthorne studies provided the impetus for __________, despite flawed methodology or inaccurate conclusions.

Accepted Answer

A)  the classical perspective 
B)  the human relations movement 
C)  scientific management 
D)  the bureaucratic organizations approach 
E)  systems thinking 
A)  the classical perspective 
B)  the human relations movement 
C)  scientific management 
D)  the bureaucratic organizations approach 
E)  systems thinking

Question 6

Which of the following perspectives emphasized a rational, scientific approach to the study of management and sought to turn organizations into efficient operating machines?

Accepted Answer

A)  Humanistic perspective 
B)  Behavioral sciences approach 
C)  Classical perspective 
D)  Contingency view 
E)  Systems thinking 
A)  Humanistic perspective 
B)  Behavioral sciences approach 
C)  Classical perspective 
D)  Contingency view 
E)  Systems thinking

Question 7

Deutsche Post DHL Group (DHL) has a culture that encourages job satisfaction. Some examples of the tactics the company uses include thanking employees for their contributions through thank-you notes and monetary rewards, supporting career development, and communicating honestly with employees. Thus, it can be said that DHL uses employee __________ tactics to manage their workers.

Accepted Answer

A)  synergy 
B)  collaboration 
C)  engagement 
D)  empowerment 
E)  bureaucracy 
A)  synergy 
B)  collaboration 
C)  engagement 
D)  empowerment 
E)  bureaucracy

Question 8

Positions organized in a hierarchy of authority is an important characteristic of:

Accepted Answer

A)  scientific management. 
B)  the bureaucratic organizations approach. 
C)  management science. 
D)  the human relations movement. 
E)  the behavioral sciences approach. 
A)  scientific management. 
B)  the bureaucratic organizations approach. 
C)  management science. 
D)  the human relations movement. 
E)  the behavioral sciences approach.

Question 9

The classical perspective to management assumes a universalist view as opposed to a case view.

Accepted Answer

A) True 
 B)False

Question 10

A significant contribution of Chester Barnard was the concept of:

Accepted Answer

A)  bureaucracy. 
B)  the informal organization. 
C)  organization development. 
D)  scientific management. 
E)  the traditional theory of authority. 
A)  bureaucracy. 
B)  the informal organization. 
C)  organization development. 
D)  scientific management. 
E)  the traditional theory of authority.

Question 11

The bureaucratic organizations approach is a subfield within:

Accepted Answer

A)  the classical perspective. 
B)  systems thinking. 
C)  scientific management. 
D)  the humanistic perspective. 
E)  management science. 
A)  the classical perspective. 
B)  systems thinking. 
C)  scientific management. 
D)  the humanistic perspective. 
E)  management science.

Question 12

Management science uses qualitative data in management decision making.

Accepted Answer

A) True 
 B)False

Question 13

Beth Brant, production supervisor at Trustworthy Tools Mfg., Inc. believes that her employees dislike work, avoid responsibility, and therefore need to be controlled and directed. Beth is a __________ manager.

Accepted Answer

A)  Theory X 
B)  Theory Y 
C)  realistic 
D)  Theory Z 
E)  Theory J 
A)  Theory X 
B)  Theory Y 
C)  realistic 
D)  Theory Z 
E)  Theory J

Question 14

The __________ suggests that jobs should be designed to meet people's higher-level needs by allowing employees to use their full potential.

Accepted Answer

human reso

Question 15

Big data analytics can be thought of a direct descendant of the behavioral sciences approach to management.

Accepted Answer

A) True 
 B)False

Question 16

A "dairy farm" view of management (i.e., just as contented cows give more milk, satisfied workers will produce more work) was espoused by:

Accepted Answer

A)  the human relations movement. 
B)  the human resources perspective. 
C)  the behavioral sciences approach. 
D)  management science. 
E)  none of these. 
A)  the human relations movement. 
B)  the human resources perspective. 
C)  the behavioral sciences approach. 
D)  management science. 
E)  none of these.

Question 17

Which of the following is an advantage that social media technology offers?

Accepted Answer

A)  Improved efficiency 
B)  Improved communication and collaboration within and across firms 
C)  Strong, more authentic relationships between managers and employees 
D)  Knowledge sharing 
E)  All of these 
A)  Improved efficiency 
B)  Improved communication and collaboration within and across firms 
C)  Strong, more authentic relationships between managers and employees 
D)  Knowledge sharing 
E)  All of these

Question 18

Management science (or the quantitative perspective) uses mathematics, statistics, and computer technology for complex problem solving, decision making, and recordkeeping. Define the three subsets of management science, and evaluate the usefulness of this management technique in today's workplace, including at least one advantage and one disadvantage.

Accepted Answer

Three subsets are operations research (m

Question 19

Max Weber felt selection of employees should be based on:

Accepted Answer

A)  education. 
B)  competence. 
C)  connections. 
D)  political skills. 
E)  efficient systems. 
A)  education. 
B)  competence. 
C)  connections. 
D)  political skills. 
E)  efficient systems.

Question 20

What do Kaiser Permanente, General Motors, and Morgan Stanley Wealth Management have in common?

Accepted Answer

A)  They are all pioneers in using scientific management. 
B)  They all use social media technology to connect with their customers. 
C)  They are all currently experimenting with a bossless workplace. 
D)  They were early advocates of using quantitative techniques to facilitate management decision making. 
E)  None of these 
A)  They are all pioneers in using scientific management. 
B)  They all use social media technology to connect with their customers. 
C)  They are all currently experimenting with a bossless workplace. 
D)  They were early advocates of using quantitative techniques to facilitate management decision making. 
E)  None of these

The principle that similar activities in an organization should be grouped together under one manager is the essence of the classical perspective known as:

Forestville Freeze is regionally known for its employee training programs. Managers at Freeze conduct research to determine the best candidate interviewing techniques. This involves the use of:

A subfield of the classical perspective is the __________, which emphasizes management on an impersonal, rational basis through elements such as clearly defined authority and responsibility, formal recordkeeping, and separation of management and ownership.

Which of the following refers to the management thinking and practice that stresses the satisfaction of employees' basic needs as the key to increased worker productivity?

The findings provided by the Hawthorne studies provided the impetus for __________, despite flawed methodology or inaccurate conclusions.

Which of the following perspectives emphasized a rational, scientific approach to the study of management and sought to turn organizations into efficient operating machines?

Positions organized in a hierarchy of authority is an important characteristic of:

The classical perspective to management assumes a universalist view as opposed to a case view.

A significant contribution of Chester Barnard was the concept of:

The bureaucratic organizations approach is a subfield within:

Management science uses qualitative data in management decision making.

Beth Brant, production supervisor at Trustworthy Tools Mfg., Inc. believes that her employees dislike work, avoid responsibility, and therefore need to be controlled and directed. Beth is a __________ manager.

The __________ suggests that jobs should be designed to meet people's higher-level needs by allowing employees to use their full potential.

Big data analytics can be thought of a direct descendant of the behavioral sciences approach to management.

A "dairy farm" view of management (i.e., just as contented cows give more milk, satisfied workers will produce more work) was espoused by:

Which of the following is an advantage that social media technology offers?

Max Weber felt selection of employees should be based on:

What do Kaiser Permanente, General Motors, and Morgan Stanley Wealth Management have in common?

The World of Innovative Management

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start-Ups and New Ventures

Planning and Global Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Invidividual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters

Exam 2: The Evolution of Management Thinking

The principle that similar activities in an organization should be grouped together under one manager is the essence of the classical perspective known as:

Forestville Freeze is regionally known for its employee training programs. Managers at Freeze conduct research to determine the best candidate interviewing techniques. This involves the use of:

A subfield of the classical perspective is the __________, which emphasizes management on an impersonal, rational basis through elements such as clearly defined authority and responsibility, formal recordkeeping, and separation of management and ownership.

Which of the following refers to the management thinking and practice that stresses the satisfaction of employees' basic needs as the key to increased worker productivity?

The findings provided by the Hawthorne studies provided the impetus for __________, despite flawed methodology or inaccurate conclusions.

Which of the following perspectives emphasized a rational, scientific approach to the study of management and sought to turn organizations into efficient operating machines?

Positions organized in a hierarchy of authority is an important characteristic of:

The classical perspective to management assumes a universalist view as opposed to a case view.

A significant contribution of Chester Barnard was the concept of:

The bureaucratic organizations approach is a subfield within:

Management science uses qualitative data in management decision making.

Beth Brant, production supervisor at Trustworthy Tools Mfg., Inc. believes that her employees dislike work, avoid responsibility, and therefore need to be controlled and directed. Beth is a __________ manager.

The __________ suggests that jobs should be designed to meet people's higher-level needs by allowing employees to use their full potential.

Big data analytics can be thought of a direct descendant of the behavioral sciences approach to management.

A "dairy farm" view of management (i.e., just as contented cows give more milk, satisfied workers will produce more work) was espoused by:

Which of the following is an advantage that social media technology offers?

Max Weber felt selection of employees should be based on:

What do Kaiser Permanente, General Motors, and Morgan Stanley Wealth Management have in common?

The World of Innovative Management

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start-Ups and New Ventures

Planning and Global Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Invidividual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters