Exam 2: The Evolution of Management Thinking

__________ refers to using social media technologies for interacting with and facilitating communication and collaboration among employees, customers, and other stakeholders.

The contingency view tells managers that what works in one organizational situation works in all other situations.

Henri Fayol and Charles Clinton Spaulding were significant contributors to:

The nineteenth and early twentieth centuries saw the development of which management perspective?

Two ideas related to a technology-driven workplace are the bossless work environment and employee engagement.

The __________ draws from psychology, sociology, and other social sciences to develop theories about human behavior and interaction in an organizational setting.

According to Douglas McGregor, Theory X and Theory Y provide two opposing views of workers: Theory X recognizes that workers enjoy achievement and responsibility, whereas Theory Y recognizes that workers will avoid work whenever possible.

According to Weber's ideas on bureaucracy, organizations should be based on:

Discuss the differences between the case view, universalist view, and the contingency view.

Systems thinking is a management concept that considers all of the interrelated parts of the system that function as a whole and in common. Changes in any one part of the system affect the whole organization and, in fact, the whole is greater than the sum of its parts. Write a short paragraph in which you explain how a change in one part of a system (or organization, product, or community) can affect the whole system (or organization, product, or community) either to its benefit or detriment. List some contingencies that might influence a manager's decision making. Use your imagination in choosing a system that is "managed."

Which of the following has been called the "father of African-American management"?

__________ refers to managing the sequence of suppliers and purchasers and covers all stages of processing, from obtaining raw materials to distributing finished goods to consumers.

The classical perspective emphasizes managing with a rational, scientific approach. The humanistic perspective emphasizes understanding the behavior, needs, and attitudes of those involved in the work process. Isolate two main characteristics of each approach and combine them to form your own hybrid management perspective.

Information technology is the most recent subfield of the quantitative perspective.

Which of the following is a subfield of the classical management perspective that emphasized scientifically determined jobs and management practices as the solution to improving labor productivity?

List three of the basic ideas of scientific management.

Mary Parker Follett's approach to leadership stressed the importance of __________, rather than techniques.

An advantage to a bossless workplace is a reduced amount of money spent on training and development.

Supply chain management refers to managing the sequence of suppliers and purchasers and covers all stages of processing, from obtaining raw materials to distributing finished goods to consumers.

Scientific management evolved with the use of precise procedures in place of tradition and rules of thumb.