Question 1

Generally speaking, a conciliator has more discretion than a mediator in a labour?management dispute.

Accepted Answer

A) True 
 B)False

Question 2

What is a piece-rate incentive plan?

Accepted Answer

A compensation progr

Question 3

Piece-rate payment systems generally result in higher dollar amounts for workers than pay-for-performance plans do.

Accepted Answer

A) True 
 B)False

Question 4

A survey by the Conference Board of Canada found that ________ percent of Canadian companies offer incentive programs.

Accepted Answer

A)  20 
B)  33 
C)  48 
D)  64 
E)  80 
A)  20 
B)  33 
C)  48 
D)  64 
E)  80

Question 5

All of the following are external recruiting methods except

Accepted Answer

A)  advertising. 
B)  campus interviews. 
C)  a skills inventory system. 
D)  hiring "walk-ins." 
E)  union hiring halls. 
A)  advertising. 
B)  campus interviews. 
C)  a skills inventory system. 
D)  hiring "walk-ins." 
E)  union hiring halls.

Question 6

In recent years, the number of contingent workers has increased dramatically.

Accepted Answer

A) True 
 B)False

Question 7

You are responsible for training in your company and have created a management training program to take place at a local conference centre. This is an example of

Accepted Answer

A)  vestibule training. 
B)  off-the-job training. 
C)  a lecture program. 
D)  video conferencing. 
E)  mentoring. 
A)  vestibule training. 
B)  off-the-job training. 
C)  a lecture program. 
D)  video conferencing. 
E)  mentoring.

Question 8

Why do so many business firms have employee compensation and benefit programs? Identify and describe some of the usual benefits.

Accepted Answer

Companies have compensation and benefits

Question 9

A certification vote is

Accepted Answer

A)  the process by which employees continue their union's right to represent them. 
B)  a vote to certify those on the union bargaining team. 
C)  a process by which union officials take their votes to the labour board to apply for certification. 
D)  a vote supervised by a government official to determine if employees wish to terminate their union's rights. 
E)  a vote supervised by a government representative to determine whether a union will be certified. 
A)  the process by which employees continue their union's right to represent them. 
B)  a vote to certify those on the union bargaining team. 
C)  a process by which union officials take their votes to the labour board to apply for certification. 
D)  a vote supervised by a government official to determine if employees wish to terminate their union's rights. 
E)  a vote supervised by a government representative to determine whether a union will be certified.

Question 10

In arbitration

Accepted Answer

A)  the arbitrator's decision is legally binding on both parties. 
B)  the arbitrator's decision is not enforceable. 
C)  the arbitrator is selected by an employers' association. 
D)  the arbitrator suggests a solution, but cannot enforce one. 
E)  the arbitrator's sole duty is to prevent the bogging down of negotiations. 
A)  the arbitrator's decision is legally binding on both parties. 
B)  the arbitrator's decision is not enforceable. 
C)  the arbitrator is selected by an employers' association. 
D)  the arbitrator suggests a solution, but cannot enforce one. 
E)  the arbitrator's sole duty is to prevent the bogging down of negotiations.

Question 11

What is the difference between mediation and arbitration?

Accepted Answer

A mediator can suggest but can

Question 12

Computers B Us is thinking about evaluating the performance of its software programmers based on the number of lines of code they produce. If the following facts were known, which one would suggest that this idea is unwise?

Accepted Answer

A)  Software programmers typically don't have direct contact with customers, nor do they decide on product specifications. 
B)  The company has found a way to use fewer lines of code to perform a given function than its competitors. 
C)  Software programmers can decide to program in such a way that the number of lines required to perform a function increases. 
D)  The financial success of the company is dependent on having an effective software programming team. 
E)  Most of the current programmers would receive poor evaluations if they are evaluated based on the number of lines of code. 
A)  Software programmers typically don't have direct contact with customers, nor do they decide on product specifications. 
B)  The company has found a way to use fewer lines of code to perform a given function than its competitors. 
C)  Software programmers can decide to program in such a way that the number of lines required to perform a function increases. 
D)  The financial success of the company is dependent on having an effective software programming team. 
E)  Most of the current programmers would receive poor evaluations if they are evaluated based on the number of lines of code.

Question 13

The ________ is federal legislation that designates four groups as employment disadvantaged: women, visible minorities, aboriginal people, and people with disabilities.

Accepted Answer

A)  Equal Pay Act of 1963 
B)  Canadian Human Rights Act 
C)  Fair Labour Standards Act 
D)  Employment Equity Act of 1986 
E)  Canadian Employment Rights Act 
A)  Equal Pay Act of 1963 
B)  Canadian Human Rights Act 
C)  Fair Labour Standards Act 
D)  Employment Equity Act of 1986 
E)  Canadian Employment Rights Act

Question 14

Asking a prospective employee a question like "Tell me about a situation where you took the initiative" would happen when the ________ approach is being used.

Accepted Answer

A)  aptitude testing 
B)  behaviour-based interviewing 
C)  curveball 
D)  testing 
E)  assessment centre 
A)  aptitude testing 
B)  behaviour-based interviewing 
C)  curveball 
D)  testing 
E)  assessment centre

Question 15

What is behaviour-based interviewing? What advantage does it seem to have over traditional interviewing?

Accepted Answer

Behaviour-based interviewing focuses on

Question 16

Which of the following is one of the factors which helps to explain the lack of growth in union membership?

Accepted Answer

A)  Lack of effort in recruiting new union members 
B)  The workforce is increasingly employed in the high-tech sector 
C)  Higher profitability of businesses 
D)  Lower unemployment rates 
E)  Effective anti-union strategies of employers 
A)  Lack of effort in recruiting new union members 
B)  The workforce is increasingly employed in the high-tech sector 
C)  Higher profitability of businesses 
D)  Lower unemployment rates 
E)  Effective anti-union strategies of employers

Question 17

When does collective bargaining occur?

Accepted Answer

A)  When all employees (not just the bargaining committee) get involved in bargaining 
B)  When management requests a meeting with a union official to discuss a grievance 
C)  When union and management representatives meet to negotiate a new contract 
D)  When a mediator is asked to help resolve a deadlock in negotiations 
E)  When the employee presents a grievance 
A)  When all employees (not just the bargaining committee) get involved in bargaining 
B)  When management requests a meeting with a union official to discuss a grievance 
C)  When union and management representatives meet to negotiate a new contract 
D)  When a mediator is asked to help resolve a deadlock in negotiations 
E)  When the employee presents a grievance

Question 18

If a fitness centre hires only women to supervise the women's locker room, it can do so without being discriminatory because of

Accepted Answer

A)  anti-discrimination laws. 
B)  The Canadian Human Rights Act of 1977. 
C)  the bona fide occupational requirement concept. 
D)  comparable worth. 
E)  affirmative action. 
A)  anti-discrimination laws. 
B)  The Canadian Human Rights Act of 1977. 
C)  the bona fide occupational requirement concept. 
D)  comparable worth. 
E)  affirmative action.

Question 19

Wildcat strikes deprive workers of their status as employees and thus of the protection of labour laws.

Accepted Answer

A) True 
 B)False

Question 20

All of the following are weapons that labour can use to pressure management throughout contract negotiations except a

Accepted Answer

A)  slowdown. 
B)  picket. 
C)  boycott. 
D)  strike. 
E)  lockout. 
A)  slowdown. 
B)  picket. 
C)  boycott. 
D)  strike. 
E)  lockout.

Generally speaking, a conciliator has more discretion than a mediator in a labour?management dispute.

What is a piece-rate incentive plan?

Piece-rate payment systems generally result in higher dollar amounts for workers than pay-for-performance plans do.

A survey by the Conference Board of Canada found that ________ percent of Canadian companies offer incentive programs.

All of the following are external recruiting methods except

In recent years, the number of contingent workers has increased dramatically.

You are responsible for training in your company and have created a management training program to take place at a local conference centre. This is an example of

Why do so many business firms have employee compensation and benefit programs? Identify and describe some of the usual benefits.

A certification vote is

In arbitration

What is the difference between mediation and arbitration?

Computers B Us is thinking about evaluating the performance of its software programmers based on the number of lines of code they produce. If the following facts were known, which one would suggest that this idea is unwise?

The ________ is federal legislation that designates four groups as employment disadvantaged: women, visible minorities, aboriginal people, and people with disabilities.

Asking a prospective employee a question like "Tell me about a situation where you took the initiative" would happen when the ________ approach is being used.

What is behaviour-based interviewing? What advantage does it seem to have over traditional interviewing?

Which of the following is one of the factors which helps to explain the lack of growth in union membership?

When does collective bargaining occur?

If a fitness centre hires only women to supervise the women's locker room, it can do so without being discriminatory because of

Wildcat strikes deprive workers of their status as employees and thus of the protection of labour laws.

All of the following are weapons that labour can use to pressure management throughout contract negotiations except a

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Motivating, Satisfying, and Leading Employees

Operations Management, Productivity, and Quality

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters

Exam 8: Managing Human Resources and Labour Relations

Generally speaking, a conciliator has more discretion than a mediator in a labour?management dispute.

What is a piece-rate incentive plan?

Piece-rate payment systems generally result in higher dollar amounts for workers than pay-for-performance plans do.

A survey by the Conference Board of Canada found that ________ percent of Canadian companies offer incentive programs.

All of the following are external recruiting methods except

In recent years, the number of contingent workers has increased dramatically.

You are responsible for training in your company and have created a management training program to take place at a local conference centre. This is an example of

Why do so many business firms have employee compensation and benefit programs? Identify and describe some of the usual benefits.

A certification vote is

In arbitration

What is the difference between mediation and arbitration?

Computers B Us is thinking about evaluating the performance of its software programmers based on the number of lines of code they produce. If the following facts were known, which one would suggest that this idea is unwise?

The ________ is federal legislation that designates four groups as employment disadvantaged: women, visible minorities, aboriginal people, and people with disabilities.

Asking a prospective employee a question like "Tell me about a situation where you took the initiative" would happen when the ________ approach is being used.

What is behaviour-based interviewing? What advantage does it seem to have over traditional interviewing?

Which of the following is one of the factors which helps to explain the lack of growth in union membership?

When does collective bargaining occur?

If a fitness centre hires only women to supervise the women's locker room, it can do so without being discriminatory because of

Wildcat strikes deprive workers of their status as employees and thus of the protection of labour laws.

All of the following are weapons that labour can use to pressure management throughout contract negotiations except a

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Motivating, Satisfying, and Leading Employees

Operations Management, Productivity, and Quality

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters