Exam 8: Managing Human Resources and Labour Relations

The purpose of recruitment is to select the very best applicant available for the position.

Computers B Us is thinking about evaluating the performance of its software programmers based on the number of errors they make. A decision to use this strategy is based on which of the following assumptions?

Vestibule training is an instructional-based program in which a trainer presents material in a descriptive fashion to those attending a trainee program.

Knowledge workers include

The issues that are typically most important to union negotiators include

June has been given the responsibility of doing a job analysis, but she isn't sure what it means, so she asks you. You say that it is

________ generally refer to hourly compensation paid to operating employees, while ________ generally refers to a yearly amount that is to be paid to an employee.

It is the responsibility of the manager and the organization to control sexual harassment.

The greatest union security exists in the ________ shop.

In surveying workplace demographics across locations, Latisha Gibbons, the Swish HR manager, observes that new female and minority hires are much more likely to be hired away by Swish's rivals than nonminority hires. She is concerned and suspects that minority employees are reacting to a chilly climate for them in the workplace. Charles Clarke, Swish's CEO, is less concerned, attributing the attrition to Swish's rivals' stronger visibility among markets serving women and minorities. Which of the following, if true, would support Clarke's position that the firm does not have a diversity problem?

List the variety of selection techniques that are used.

External recruiting methods include advertising, union hiring halls, referrals by present employees and campus interviews.

Why might a union try to organize workers?

Labour unions developed in response to management's unfair and uncaring treatment of employees.

Employers must consider competitors' compensation plans and the pay levels for different jobs in their own firm when setting wage and salary levels.

All of the following are considered incentive systems except

All of the following are challenges facing unions, except

Domino Grace is a financial services firm. Currently, it offers competitive salaries and very generous benefit packages. The cost of those packages is very high, but the company believes that these benefits have helped it attract and keep top talent. Domino Grace is completing a merger with Kryptos, Inc. Salaries at Kryptos are slightly below industry averages, and the benefit packages it offers are considerably worse than those offered by Domino Grace. Domino Grace believes that the merger would be in the best interest of the company, but employees at Domino Grace are resisting this change in part because they are worried that they will lose their outstanding benefits after a merger is complete. The CEO of Domino Grace believes that the best way to overcome the employees' resistance to change is through education and communication. The Kryptos CEO believes that it will be necessary to force the employees to accept the changes. Which of the following, if true, would most strongly support the Domino Grace CEO's argument?

Florabunda, a national wholesale plant supply company that caters to home gardeners, maintains greenhouses in several locations. These provide flower and vegetable seedlings for nurseries and garden centres nationwide and also pots of flowering plants, such as tulips and poinsettias, for other holidays. Relations with employees seemed smooth for some years, but over time the firm has come to rely on short-term contingent labour, especially in the spring when Florabunda fulfills large standing orders for bedding plants. At one of its largest greenhouse locations, employees invite the United Food and Commercial Workers (UFCW) to represent them as a union. The Florabunda greenhouse engages in collective bargaining with the UFCW. A key issue involves workplace safety, as the greenhouses are often fumigated with pesticides to kill insects. Management claims that it takes customary and effective precautions to protect the health of its workers, whereas the union expresses concerns that the pesticides might cause long-term health problems. It quickly becomes apparent that there is no medical consensus over whether a disputed pesticide causes long-term medical effects, when used according to directions. Management therefore does not want to discontinue use of the pesticide, as replacing it would be costly. However, it proposes to provide more detailed instructions to avoid misuse of the compound, and to train all workers thoroughly. If the union reps are not satisfied, which of the following would be their most productive next step?

Bill is looking at his pay cheque. He worked 38 hours last week and since he is paid $10.00 per hour, his gross pay was $380.00. Bill's compensation is in the form of