Question 1

List the options available to unions if contract negotiations break down.

Accepted Answer

The options are stri

Question 2

At Palliser Furniture, any profit resulting from production that exceeds a certain level is split 50-50 between the company and the employees. This is an example of

Accepted Answer

A)  gainsharing. 
B)  skill-based pay. 
C)  pay-for-knowledge. 
D)  profit-sharing. 
E)  a bonus. 
A)  gainsharing. 
B)  skill-based pay. 
C)  pay-for-knowledge. 
D)  profit-sharing. 
E)  a bonus.

Question 3

Behaviour-based interviewing has declined in popularity during the past few years because employers now realize that employee attitudes are what really drive high performance.

Accepted Answer

A) True 
 B)False

Question 4

Gretta is observing and interviewing several database administrators to determine the duties and responsibilities associated with their job as well as the knowledge, skills, and abilities that someone must have to perform the job. Which HR function is Gretta performing?

Accepted Answer

A)  Staffing 
B)  Promotion 
C)  Job analysis 
D)  Training 
E)  Retention 
A)  Staffing 
B)  Promotion 
C)  Job analysis 
D)  Training 
E)  Retention

Question 5

Human resources management involves the attraction, development, and maintenance of an effective workforce.

Accepted Answer

A) True 
 B)False

Question 6

Jim is an accounts receivable manager who has received many applications for an accounts-receivable clerk position. What would he most likely do next?

Accepted Answer

A)  Interviews with his manager 
B)  Reference checks 
C)  Screening interviews 
D)  Polygraph tests 
E)  Give ability/aptitude tests 
A)  Interviews with his manager 
B)  Reference checks 
C)  Screening interviews 
D)  Polygraph tests 
E)  Give ability/aptitude tests

Question 7

What is the purpose of a performance appraisal system? Explain how a good system works and how management uses the information obtained through this system.

Accepted Answer

A performance appraisal system is a form

Question 8

What is the purpose of a performance appraisal?

Accepted Answer

The purpose of a performance a

Question 9

The range of workers' attitudes, values, beliefs, and behaviours that differ by gender, race, and ethnicity is called

Accepted Answer

A)  the glass ceiling. 
B)  affirmative action. 
C)  comparable worth. 
D)  reverse discrimination. 
E)  workforce diversity. 
A)  the glass ceiling. 
B)  affirmative action. 
C)  comparable worth. 
D)  reverse discrimination. 
E)  workforce diversity.

Question 10

Cindy Stevens is observing and interviewing several database administrators to determine the duties and responsibilities associated with their job, as well as the knowledge, skills, and abilities that someone must have to perform the job. Cindy is performing the HR function of

Accepted Answer

A)  job analysis. 
B)  advertising. 
C)  promotion. 
D)  training. 
E)  staffing. 
A)  job analysis. 
B)  advertising. 
C)  promotion. 
D)  training. 
E)  staffing.

Question 11

Currently, less than 20 percent of the total Canadian workforce is unionized.

Accepted Answer

A) True 
 B)False

Question 12

Gainsharing and profitsharing programs both focus on giving employees a share of increased profits.

Accepted Answer

A) True 
 B)False

Question 13

Ann keeps hearing the term "comparable worth." She is confused about it, so you explain that it means

Accepted Answer

A)  that an employer cannot discriminate against workers who are older than 40 years of age. 
B)  that handicapped employees should be paid the same as their non-handicapped peers when they perform comparable work. 
C)  men and women should receive equal wages. 
D)  wages should be the same for men and women who hold jobs which are of comparable value to the firm. 
E)  men and women should be paid the same wages when their work requires equal skill, effort, and responsibility and is performed under the same conditions. 
A)  that an employer cannot discriminate against workers who are older than 40 years of age. 
B)  that handicapped employees should be paid the same as their non-handicapped peers when they perform comparable work. 
C)  men and women should receive equal wages. 
D)  wages should be the same for men and women who hold jobs which are of comparable value to the firm. 
E)  men and women should be paid the same wages when their work requires equal skill, effort, and responsibility and is performed under the same conditions.

Question 14

A restaurant is undergoing a change in cuisine and style of service. It is important that new staff are hired and existing staff retrained. Why might the HR manager recommend vestibule training as being highly effective in this situation?

Accepted Answer

A)  Prospective and present employees can be screened to see if they convey the restaurant's new ethos. 
B)  Off-site training has great value for evaluating the effectiveness of performance appraisals. 
C)  Employees will be reluctant to undertake training removed from the workplace. 
D)  The owners can be more confident that the change to the restaurant will be popular with customers. 
E)  Employees will see limited connections to everyday work in this type of training. 
A)  Prospective and present employees can be screened to see if they convey the restaurant's new ethos. 
B)  Off-site training has great value for evaluating the effectiveness of performance appraisals. 
C)  Employees will be reluctant to undertake training removed from the workplace. 
D)  The owners can be more confident that the change to the restaurant will be popular with customers. 
E)  Employees will see limited connections to everyday work in this type of training.

Question 15

Which of the following is correct with regard to compensation?

Accepted Answer

A)  The term "compensation" refers to a number of different elements, including base salary, incentives, bonuses, benefits, and other rewards that employees receive. 
B)  There is a general consensus in society that top managers deserve the high compensation they receive because their jobs are very complex and demanding. 
C)  The average hourly wage in manufacturing is lower than the average hourly wage in retailing. 
D)  Job evaluation is a method for determining whether a worker in a given job should be paid a wage or a salary. 
E)  All of these are correct. 
A)  The term "compensation" refers to a number of different elements, including base salary, incentives, bonuses, benefits, and other rewards that employees receive. 
B)  There is a general consensus in society that top managers deserve the high compensation they receive because their jobs are very complex and demanding. 
C)  The average hourly wage in manufacturing is lower than the average hourly wage in retailing. 
D)  Job evaluation is a method for determining whether a worker in a given job should be paid a wage or a salary. 
E)  All of these are correct.

Question 16

Which of the following statements is true?

Accepted Answer

A)  Craft unions restrict membership to workers with specific skills. 
B)  There are two basic types of unions: local and national. 
C)  Members of craft unions typically work for just one company over the course of a year. 
D)  Craft unions don't have a lot of power over the supply of skilled workers because those people can get jobs anywhere. 
E)  Industrial unions include mostly skilled workers. 
A)  Craft unions restrict membership to workers with specific skills. 
B)  There are two basic types of unions: local and national. 
C)  Members of craft unions typically work for just one company over the course of a year. 
D)  Craft unions don't have a lot of power over the supply of skilled workers because those people can get jobs anywhere. 
E)  Industrial unions include mostly skilled workers.

Question 17

What is the fundamental difference between profit-sharing and gainsharing?

Accepted Answer

A)  Profit-sharing rewards employees based on the profit the company earns, while gainsharing rewards employees on the basis of productivity improvements. 
B)  Profit-sharing has been shown to be more motivating for employees than gainsharing. 
C)  Profit-sharing allows more specific measurement of improvements than gainsharing. 
D)  Profit-sharing focuses on group rewards, while gainsharing focuses on individual rewards. 
E)  Profit-sharing is used mostly by large companies, while gainsharing is used mostly by small companies. 
A)  Profit-sharing rewards employees based on the profit the company earns, while gainsharing rewards employees on the basis of productivity improvements. 
B)  Profit-sharing has been shown to be more motivating for employees than gainsharing. 
C)  Profit-sharing allows more specific measurement of improvements than gainsharing. 
D)  Profit-sharing focuses on group rewards, while gainsharing focuses on individual rewards. 
E)  Profit-sharing is used mostly by large companies, while gainsharing is used mostly by small companies.

Question 18

Rosalyn belongs to a company with a wellness program. The program may include

Accepted Answer

A)  employment insurance. 
B)  better health insurance. 
C)  stress management programs. 
D)  life insurance. 
E)  workers' compensation. 
A)  employment insurance. 
B)  better health insurance. 
C)  stress management programs. 
D)  life insurance. 
E)  workers' compensation.

Question 19

Florabunda, a national wholesale plant supply company that caters to home gardeners, maintains greenhouses in several locations. These provide flower and vegetable seedlings for nurseries and garden centres nationwide and also pots of flowering plants, such as tulips and poinsettias, for other holidays. Relations with employees seemed smooth for some years, but over time the firm has come to rely on short-term contingent labour, especially in the spring when Florabunda fulfills large standing orders for bedding plants. At one of its largest greenhouse locations, employees invite the United Food and Commercial Workers (UFCW) to represent them as a union. The Florabunda greenhouse engages in collective bargaining with the UFCW. A key issue involves workplace safety, as the greenhouses are often fumigated with pesticides to kill insects. Management claims that it takes customary and effective precautions to protect the health of its workers, whereas the union expresses concerns that the pesticides might cause long-term health problems. The two sides reach an impasse, with the union demanding more expensive safety measures than management feels are necessary. If the two sides opt for arbitration as the next step, which of the following should both sides take care to do?

Accepted Answer

A)  Gain popular support for their position through carefully chosen media exposure 
B)  Hide from the other side any information that weakens their position 
C)  Stick to their positions as strongly as possible, hoping that the arbitrator will favour that side 
D)  Do everything possible to draw out the arbitration process as long as possible 
E)  Prepare to present the case for their solution as if they were about to argue the case before a judge and jury 
A)  Gain popular support for their position through carefully chosen media exposure 
B)  Hide from the other side any information that weakens their position 
C)  Stick to their positions as strongly as possible, hoping that the arbitrator will favour that side 
D)  Do everything possible to draw out the arbitration process as long as possible 
E)  Prepare to present the case for their solution as if they were about to argue the case before a judge and jury

Question 20

After reference checks have been received, what is usually the next step in the selection process?

Accepted Answer

A)  Screening interview 
B)  Interview with the manager 
C)  Give ability/aptitude tests 
D)  Polygraph tests 
E)  Reference checks 
A)  Screening interview 
B)  Interview with the manager 
C)  Give ability/aptitude tests 
D)  Polygraph tests 
E)  Reference checks

List the options available to unions if contract negotiations break down.

At Palliser Furniture, any profit resulting from production that exceeds a certain level is split 50-50 between the company and the employees. This is an example of

Behaviour-based interviewing has declined in popularity during the past few years because employers now realize that employee attitudes are what really drive high performance.

Gretta is observing and interviewing several database administrators to determine the duties and responsibilities associated with their job as well as the knowledge, skills, and abilities that someone must have to perform the job. Which HR function is Gretta performing?

Human resources management involves the attraction, development, and maintenance of an effective workforce.

Jim is an accounts receivable manager who has received many applications for an accounts-receivable clerk position. What would he most likely do next?

What is the purpose of a performance appraisal system? Explain how a good system works and how management uses the information obtained through this system.

What is the purpose of a performance appraisal?

The range of workers' attitudes, values, beliefs, and behaviours that differ by gender, race, and ethnicity is called

Cindy Stevens is observing and interviewing several database administrators to determine the duties and responsibilities associated with their job, as well as the knowledge, skills, and abilities that someone must have to perform the job. Cindy is performing the HR function of

Currently, less than 20 percent of the total Canadian workforce is unionized.

Gainsharing and profitsharing programs both focus on giving employees a share of increased profits.

Ann keeps hearing the term "comparable worth." She is confused about it, so you explain that it means

A restaurant is undergoing a change in cuisine and style of service. It is important that new staff are hired and existing staff retrained. Why might the HR manager recommend vestibule training as being highly effective in this situation?

Which of the following is correct with regard to compensation?

Which of the following statements is true?

What is the fundamental difference between profit-sharing and gainsharing?

Rosalyn belongs to a company with a wellness program. The program may include

After reference checks have been received, what is usually the next step in the selection process?

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Motivating, Satisfying, and Leading Employees

Operations Management, Productivity, and Quality

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters

Exam 8: Managing Human Resources and Labour Relations

List the options available to unions if contract negotiations break down.

At Palliser Furniture, any profit resulting from production that exceeds a certain level is split 50-50 between the company and the employees. This is an example of

Behaviour-based interviewing has declined in popularity during the past few years because employers now realize that employee attitudes are what really drive high performance.

Gretta is observing and interviewing several database administrators to determine the duties and responsibilities associated with their job as well as the knowledge, skills, and abilities that someone must have to perform the job. Which HR function is Gretta performing?

Human resources management involves the attraction, development, and maintenance of an effective workforce.

Jim is an accounts receivable manager who has received many applications for an accounts-receivable clerk position. What would he most likely do next?

What is the purpose of a performance appraisal system? Explain how a good system works and how management uses the information obtained through this system.

What is the purpose of a performance appraisal?

The range of workers' attitudes, values, beliefs, and behaviours that differ by gender, race, and ethnicity is called

Cindy Stevens is observing and interviewing several database administrators to determine the duties and responsibilities associated with their job, as well as the knowledge, skills, and abilities that someone must have to perform the job. Cindy is performing the HR function of

Currently, less than 20 percent of the total Canadian workforce is unionized.

Gainsharing and profitsharing programs both focus on giving employees a share of increased profits.

Ann keeps hearing the term "comparable worth." She is confused about it, so you explain that it means

A restaurant is undergoing a change in cuisine and style of service. It is important that new staff are hired and existing staff retrained. Why might the HR manager recommend vestibule training as being highly effective in this situation?

Which of the following is correct with regard to compensation?

Which of the following statements is true?

What is the fundamental difference between profit-sharing and gainsharing?

Rosalyn belongs to a company with a wellness program. The program may include

After reference checks have been received, what is usually the next step in the selection process?

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Motivating, Satisfying, and Leading Employees

Operations Management, Productivity, and Quality

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters