Question 1

Why have unions had difficulty winning certification votes in recent years?

Accepted Answer

There are three main reasons. First, the

Question 2

Jerry, a marketing manager, has just conducted screening interviews with several job candidates. What should he do next?

Accepted Answer

A)  Consider applications and résumés 
B)  Give a polygraph test 
C)  Give an ability/aptitude test 
D)  Give medical/drug/polygraph tests 
E)  Conduct an interview with the manager 
A)  Consider applications and résumés 
B)  Give a polygraph test 
C)  Give an ability/aptitude test 
D)  Give medical/drug/polygraph tests 
E)  Conduct an interview with the manager

Question 3

Describe the concept of bona fide occupational requirements and provide two examples.

Accepted Answer

The bona fide occupational requirement i

Question 4

What are the main provisions of the Canada Labour Code?

Accepted Answer

The Canada Labour Code has four main sec

Question 5

Axel Corp. schedules the most productive staff to work at the store's busiest times. The company is using a

Accepted Answer

A)  workforce management system. 
B)  piece-rate payment system. 
C)  group incentive payment system. 
D)  gainsharing plan. 
E)  profit-sharing plan. 
A)  workforce management system. 
B)  piece-rate payment system. 
C)  group incentive payment system. 
D)  gainsharing plan. 
E)  profit-sharing plan.

Question 6

Which of the following is considered the starting point of effective human resource management?

Accepted Answer

A)  Advertising 
B)  Financing 
C)  Human resource planning 
D)  External staffing 
E)  Recruitment 
A)  Advertising 
B)  Financing 
C)  Human resource planning 
D)  External staffing 
E)  Recruitment

Question 7

What are the typical stages of selecting from external candidates?

Accepted Answer

The typical stages are (1) looking at ap

Question 8

The Canadian Human Rights Act guarantees a job to any qualified person who wants one.

Accepted Answer

A) True 
 B)False

Question 9

An Ipsos Reid survey of over 1000 workers revealed that about ________ of those surveyed felt that they didn't always fit in well at work.

Accepted Answer

A)  one-fifth 
B)  one-quarter 
C)  one-third 
D)  one-half 
E)  three-quarters 
A)  one-fifth 
B)  one-quarter 
C)  one-third 
D)  one-half 
E)  three-quarters

Question 10

Wages and salary are basically interchangeable terms that refer to an employee's pay.

Accepted Answer

A) True 
 B)False

Question 11

The human resources department of a large organization is interested in measuring the personality traits of its potential employees. The job applicants have been assured that they should feel free to answer honestly and that all responses will be anonymous. The applicants are likely to give inflated estimates of all of the following except

Accepted Answer

A)  emotional stability, including the person's ability to withstand stress. 
B)  conscientiousness, a measure of reliability. 
C)  agreeableness, a measure of the ability to cooperate. 
D)  risk taking, a measure of eagerness to take chances. 
E)  self-monitoring, a measure of the ability to alter one's behaviour based on external factors. 
A)  emotional stability, including the person's ability to withstand stress. 
B)  conscientiousness, a measure of reliability. 
C)  agreeableness, a measure of the ability to cooperate. 
D)  risk taking, a measure of eagerness to take chances. 
E)  self-monitoring, a measure of the ability to alter one's behaviour based on external factors.

Question 12

What does the organization hope to accomplish in a recruiting effort? Identify ways that this recruiting may be accomplished.

Accepted Answer

The purpose of recruiting is to attract

Question 13

Safety supervisors and workers' compensation boards have to deal with claims of repetitive strain injuries. Repetitive strain injuries

Accepted Answer

A)  account for a clear majority of all time-loss claims. 
B)  are injuries that are not work-related. 
C)  account for nearly half of all time-loss claims. 
D)  account for one-quarter of all time-loss claims. 
E)  are very rare. 
A)  account for a clear majority of all time-loss claims. 
B)  are injuries that are not work-related. 
C)  account for nearly half of all time-loss claims. 
D)  account for one-quarter of all time-loss claims. 
E)  are very rare.

Question 14

Domino Grace is a financial services firm. Currently, it offers competitive salaries and very generous benefit packages. The cost of those packages is very high, but the company believes that these benefits have helped it attract and keep top talent. Domino Grace is completing a merger with Kryptos, Inc. Salaries at Kryptos are slightly below industry averages, and the benefit packages it offers are considerably worse than those offered by Domino Grace. Domino Grace believes that the merger would be in the best interest of the company, but employees at Domino Grace are resisting this change in part because they are worried that they will lose their outstanding benefits after a merger is complete. The CEO of Domino Grace believes that the best way to overcome the employees' resistance to change is through education and communication. The Kryptos CEO believes that it will be necessary to force the employees to accept the changes. Which of the following, if true, would strengthen the Kryptos CEO's argument?

Accepted Answer

A)  Mergers are more common in the financial services industry than in many other industries. 
B)  Mergers are easier to execute when the merged organizations have similar corporate cultures. 
C)  At Kryptos, accounting, operations, and human resources are among the departments that already have the capacity to serve a much larger organization. 
D)  Overcoming resistance to change by using threats and other forms of coercion is usually considered only after all other options have been considered. 
E)  Kryptos offers employees the opportunity to serve for a year or more in overseas offices. 
A)  Mergers are more common in the financial services industry than in many other industries. 
B)  Mergers are easier to execute when the merged organizations have similar corporate cultures. 
C)  At Kryptos, accounting, operations, and human resources are among the departments that already have the capacity to serve a much larger organization. 
D)  Overcoming resistance to change by using threats and other forms of coercion is usually considered only after all other options have been considered. 
E)  Kryptos offers employees the opportunity to serve for a year or more in overseas offices.

Question 15

Dexterity Business School provides short-term training workshops to a variety of corporations, out of a chain of small centres across the country. The instructors leading the workshops are hired on a contingent basis, and paid a set lump sum for each program. A supervisor at each location is responsible for recruiting instructors and providing them with Dexterity's prepared teaching materials. At the Canal City location, Andy Ashe has been leading these workshops for several years, and has been asked back several times by local businesses who find his workshops especially popular because of his verbal skills and keen sense of humor. The supervisor, Charlotte Monahan, has found that while her location contracts with several other instructors, businesses often ask for Ashe by name, even agreeing to postpone their contracted sessions until he is available. Dexterity's policies state that all contingent instructors are paid the same rate per workshop. Nevertheless, Ashe is aware of his popularity, and requests that Monahan start giving him a higher rate for his workshops. Which of the following, if true, would most strengthen Dexterity's case in maintaining Ashe's current contract rate?

Accepted Answer

A)  Monahan has never directly observed Ashe's performance in presenting a workshop. 
B)  As a contract worker, Ashe does not receive medical or retirement benefits. 
C)  Monahan has few applications from other qualified instructors in the area. 
D)  Dexterity uses a single-rate system for contingent workers. 
E)  There is no other agency in Canal City with whom Ashe could contract to provide similar workshops. 
A)  Monahan has never directly observed Ashe's performance in presenting a workshop. 
B)  As a contract worker, Ashe does not receive medical or retirement benefits. 
C)  Monahan has few applications from other qualified instructors in the area. 
D)  Dexterity uses a single-rate system for contingent workers. 
E)  There is no other agency in Canal City with whom Ashe could contract to provide similar workshops.

Question 16

How can diversity create competitive advantage?

Accepted Answer

Workforce diversity is the range of work

Question 17

When an employee is paid a certain amount of money for every unit produced, this is a

Accepted Answer

A)  salary program. 
B)  piece-rate incentive program. 
C)  wage program. 
D)  pay-for-performance. 
E)  job evaluation. 
A)  salary program. 
B)  piece-rate incentive program. 
C)  wage program. 
D)  pay-for-performance. 
E)  job evaluation.

Question 18

Requests for sexual favours, unwelcome sexual advances, or verbal or physical conduct of a sexual nature that creates an intimidating or hostile environment for an employee is called

Accepted Answer

A)  discrimination. 
B)  an antiprogressive organization. 
C)  a hostile work environment. 
D)  repetitive strain. 
E)  sexual harassment. 
A)  discrimination. 
B)  an antiprogressive organization. 
C)  a hostile work environment. 
D)  repetitive strain. 
E)  sexual harassment.

Question 19

Domino Grace is a financial services firm. Currently, it offers competitive salaries and very generous benefit packages. The cost of those packages is very high, but the company believes that these benefits have helped it attract and keep top talent. Domino Grace is completing a merger with Kryptos, Inc. Salaries at Kryptos are slightly below industry averages, and the benefit packages it offers are considerably worse than those offered by Domino Grace. Domino Grace believes that the merger would be in the best interest of the company, but employees at Domino Grace are resisting this change in part because they are worried that they will lose their outstanding benefits after a merger is complete. The CEO of Domino Grace believes that the best way to overcome the employees' resistance to change is through education and communication. The Kryptos CEO believes that it will be necessary to force the employees to accept the changes. Which of the following, if true, would most weaken the Domino Grace CEO's argument?

Accepted Answer

A)  Kryptos' stable finances offer outstanding long-term stability. 
B)  Both Domino Grace and Kryptos use a variety of tools to communicate their corporate cultures, such as stories, awards, and special employee-only events. 
C)  Kryptos' latest offer involves paying a higher price to Domino Grace shareholders if the combined company adopts Kryptos' benefits policy. 
D)  Domino Grace divisions are assigned based on the customers they serve, and not functional areas. 
E)  Kryptos has announced that it would follow Domino Grace's policies for attracting and retaining talent. 
A)  Kryptos' stable finances offer outstanding long-term stability. 
B)  Both Domino Grace and Kryptos use a variety of tools to communicate their corporate cultures, such as stories, awards, and special employee-only events. 
C)  Kryptos' latest offer involves paying a higher price to Domino Grace shareholders if the combined company adopts Kryptos' benefits policy. 
D)  Domino Grace divisions are assigned based on the customers they serve, and not functional areas. 
E)  Kryptos has announced that it would follow Domino Grace's policies for attracting and retaining talent.

Question 20

Generally speaking, external recruitment is more effective than internal recruiting.

Accepted Answer

A) True 
 B)False

Why have unions had difficulty winning certification votes in recent years?

Jerry, a marketing manager, has just conducted screening interviews with several job candidates. What should he do next?

Describe the concept of bona fide occupational requirements and provide two examples.

What are the main provisions of the Canada Labour Code?

Axel Corp. schedules the most productive staff to work at the store's busiest times. The company is using a

Which of the following is considered the starting point of effective human resource management?

What are the typical stages of selecting from external candidates?

The Canadian Human Rights Act guarantees a job to any qualified person who wants one.

An Ipsos Reid survey of over 1000 workers revealed that about ________ of those surveyed felt that they didn't always fit in well at work.

Wages and salary are basically interchangeable terms that refer to an employee's pay.

What does the organization hope to accomplish in a recruiting effort? Identify ways that this recruiting may be accomplished.

Safety supervisors and workers' compensation boards have to deal with claims of repetitive strain injuries. Repetitive strain injuries

How can diversity create competitive advantage?

When an employee is paid a certain amount of money for every unit produced, this is a

Requests for sexual favours, unwelcome sexual advances, or verbal or physical conduct of a sexual nature that creates an intimidating or hostile environment for an employee is called

Generally speaking, external recruitment is more effective than internal recruiting.

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Motivating, Satisfying, and Leading Employees

Operations Management, Productivity, and Quality

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters

Exam 8: Managing Human Resources and Labour Relations

Why have unions had difficulty winning certification votes in recent years?

Jerry, a marketing manager, has just conducted screening interviews with several job candidates. What should he do next?

Describe the concept of bona fide occupational requirements and provide two examples.

What are the main provisions of the Canada Labour Code?

Axel Corp. schedules the most productive staff to work at the store's busiest times. The company is using a

Which of the following is considered the starting point of effective human resource management?

What are the typical stages of selecting from external candidates?

The Canadian Human Rights Act guarantees a job to any qualified person who wants one.

An Ipsos Reid survey of over 1000 workers revealed that about ________ of those surveyed felt that they didn't always fit in well at work.

Wages and salary are basically interchangeable terms that refer to an employee's pay.

What does the organization hope to accomplish in a recruiting effort? Identify ways that this recruiting may be accomplished.

Safety supervisors and workers' compensation boards have to deal with claims of repetitive strain injuries. Repetitive strain injuries

How can diversity create competitive advantage?

When an employee is paid a certain amount of money for every unit produced, this is a

Requests for sexual favours, unwelcome sexual advances, or verbal or physical conduct of a sexual nature that creates an intimidating or hostile environment for an employee is called

Generally speaking, external recruitment is more effective than internal recruiting.

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Motivating, Satisfying, and Leading Employees

Operations Management, Productivity, and Quality

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters