Exam 8: Managing Human Resources and Labour Relations

Profusion Plants Ltd. sells a range of indoor plants. In the past there has been a problem with plants being stolen by staff. Which of the following represents the biggest limitation in reference checks as a reliable way of assessing the value of prospective employees?

Under ________, profits earned above a certain level are distributed to employees, while under ________, bonuses are distributed to employees when a company's costs are reduced through greater work efficiency.

The Canada Labour Code

What third-party options can be used to overcome disputes between labour and management?

The ________ prohibits a wide variety of practices in recruiting, selecting, promoting, and dismissing personnel.

Programs that are designed to improve employee awareness of differences in attitudes and behaviours of co-workers from different racial, ethnic, or gender groups are called

There is general agreement that top managers deserve the extremely high salaries they earn because their jobs are demanding and complex.

What is recruiting?

Describe the human resources development process.

Which of the following is correct with regard to selecting human resources?

At higher levels of the organization, managers plan for specific people and positions. The technique most commonly used is the replacement chart.

In an assessment centre,

How has union membership (as a percentage of the total workforce) changed over the past 40 years?

________ are temporary or permanent replacements for striking workers.

Wages are paid for ________, while salary is paid for ________.

Explain the meaning of workforce diversity.

List the three major laws that govern labour-management relations.

Crescendo Inc. distributes musical and band instruments nationwide. Reductions in high school musical programs and the economic recession have led to a sharp downturn in sales. Because of this, a salary freeze has been in effect for three years and increases in supplementary health care premiums have cut into workers' take-home pay. Nevertheless, the firm has avoided layoffs, the workforce has experienced minimal turnover, and the firm has lost only a handful of employees, mostly for health reasons. The CEO considers this continuity of the workforce a healthy sign, but the human resources director is less sanguine. She feels that the workplace culture is becoming inbred and too focused on maintaining job security rather than looking for ways to be truly engaged in the company's goals. Which of the following, if true, would most support the CEO's position that the firm is basically healthy?

Union density is higher in France than it is in Canada.

In a union shop, an employer may hire non-union workers even if the employer's current employees are unionized.