Question 1

The starting point in assessing training and development is

Accepted Answer

A)  vestibule training. 
B)  job analysis. 
C)  needs analysis. 
D)  an assessment centre. 
E)  mentoring. 
A)  vestibule training. 
B)  job analysis. 
C)  needs analysis. 
D)  an assessment centre. 
E)  mentoring.

Question 2

Vestibule training is

Accepted Answer

A)  a work simulation in which the job is performed under conditions closely simulating the actual work environment. 
B)  an instructional-based program in which a trainer presents material in a descriptive fashion to those attending a trainee program. 
C)  a development program in which employees gain new skills at a location away from the normal work site. 
D)  training workers through the use of classroom-based programs. 
E)  a technique that ties training and development activities directly to task performance. 
A)  a work simulation in which the job is performed under conditions closely simulating the actual work environment. 
B)  an instructional-based program in which a trainer presents material in a descriptive fashion to those attending a trainee program. 
C)  a development program in which employees gain new skills at a location away from the normal work site. 
D)  training workers through the use of classroom-based programs. 
E)  a technique that ties training and development activities directly to task performance.

Question 3

In a(n) ________, a third party suggests, but does not impose, a settlement to a labour dispute.

Accepted Answer

A)  strike 
B)  lockout 
C)  boycott 
D)  mediation 
E)  arbitration 
A)  strike 
B)  lockout 
C)  boycott 
D)  mediation 
E)  arbitration

Question 4

Scott is looking at his pay cheque. He worked 48 hours last week but got paid the same as he did the previous week when he worked only 36 hours. His compensation plan is based on

Accepted Answer

A)  workers' compensation. 
B)  bonuses. 
C)  variable pay. 
D)  wages. 
E)  salary. 
A)  workers' compensation. 
B)  bonuses. 
C)  variable pay. 
D)  wages. 
E)  salary.

Question 5

Suzy has been assigned to a veteran employee for the first week on a new job. She will follow him around and learn the job by watching how he does it. This process is

Accepted Answer

A)  vestibule training. 
B)  orientation. 
C)  performance appraisal. 
D)  off-the-job training. 
E)  on-the-job training. 
A)  vestibule training. 
B)  orientation. 
C)  performance appraisal. 
D)  off-the-job training. 
E)  on-the-job training.

Question 6

Why are unions more reluctant to strike than formerly?

Accepted Answer

Unions are more reluctant to use the str

Question 7

In which of the following dispute resolution alternatives does the neutral third party dictate a settlement between the two sides, which have agreed to submit to outside judgment?

Accepted Answer

A)  Arbitration 
B)  Strike 
C)  Lockout 
D)  Boycott 
E)  Mediation 
A)  Arbitration 
B)  Strike 
C)  Lockout 
D)  Boycott 
E)  Mediation

Question 8

When a union that is striking asks the employer's customers to stop buying the employer's products, the union is requesting a(n)

Accepted Answer

A)  lockout. 
B)  reverse picket. 
C)  picket. 
D)  injunction. 
E)  boycott. 
A)  lockout. 
B)  reverse picket. 
C)  picket. 
D)  injunction. 
E)  boycott.

Question 9

Independent contractors, on-call workers, temporary employees, contract employees, and leased employees are all examples of

Accepted Answer

A)  contingent workers. 
B)  flextime workers. 
C)  migratory workers. 
D)  telecommuters. 
E)  union trustbusters. 
A)  contingent workers. 
B)  flextime workers. 
C)  migratory workers. 
D)  telecommuters. 
E)  union trustbusters.

Question 10

Approximately what proportion of the non-farm workforce in Canada is unionized?

Accepted Answer

A)  Less than one-fifth 
B)  Less than one-third 
C)  About 40 percent 
D)  About one-half 
E)  More than two-thirds 
A)  Less than one-fifth 
B)  Less than one-third 
C)  About 40 percent 
D)  About one-half 
E)  More than two-thirds

Question 11

The collective bargaining process begins with the recognition of the union as the sole bargaining agent for its members.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following statements about collective bargaining is false?

Accepted Answer

A)  A contract is usually arrived at through the process of arbitration. 
B)  It begins with the recognition of the union as the exclusive negotiator for its members. 
C)  It is the process of negotiating labour agreements. 
D)  It involves union representatives and employer representatives. 
E)  It involves the ongoing process of administering existing agreements. 
A)  A contract is usually arrived at through the process of arbitration. 
B)  It begins with the recognition of the union as the exclusive negotiator for its members. 
C)  It is the process of negotiating labour agreements. 
D)  It involves union representatives and employer representatives. 
E)  It involves the ongoing process of administering existing agreements.

Question 13

Kim, a public relations manager, has just completed the process of checking the references of several job candidates. What should she do next?

Accepted Answer

A)  Conduct screening interviews 
B)  Conduct medical and drug tests 
C)  Conduct interviews with the candidates 
D)  Give ability/aptitude tests 
E)  Administer polygraph tests 
A)  Conduct screening interviews 
B)  Conduct medical and drug tests 
C)  Conduct interviews with the candidates 
D)  Give ability/aptitude tests 
E)  Administer polygraph tests

Question 14

Cindy Stevens has developed a document that identifies the duties and responsibilities of a database administrator. This document is referred to as a

Accepted Answer

A)  recruitment effort. 
B)  job quantification. 
C)  job description. 
D)  job advertisement. 
E)  job specification. 
A)  recruitment effort. 
B)  job quantification. 
C)  job description. 
D)  job advertisement. 
E)  job specification.

Question 15

Describe the major legislation that impacts labour management relations.

Accepted Answer

- Industrial Disputes Investigation Act:

Question 16

What is the objective of the Canadian Human Rights Act?

Accepted Answer

A)  To ensure that everyone who wants a job can have one 
B)  To protect immigrants from being mistreated while on the job 
C)  To ensure that everyone who wants a job has an equal opportunity to compete for it 
D)  To prevent employers from discriminating among job applicants on the basis of past experience 
E)  All of these are objectives 
A)  To ensure that everyone who wants a job can have one 
B)  To protect immigrants from being mistreated while on the job 
C)  To ensure that everyone who wants a job has an equal opportunity to compete for it 
D)  To prevent employers from discriminating among job applicants on the basis of past experience 
E)  All of these are objectives

Question 17

Montreal-based CAE is famous for building flight simulators that enable airline pilots to learn how to fly a new jet without ever leaving the ground. This is an example of off-the-job training.

Accepted Answer

A) True 
 B)False

Question 18

After a very successful year when the firm exceeded targeted earnings levels by 10 percent, each employee received extra pay equal to 10 percent of what they earned for the year. This plan is called

Accepted Answer

A)  merit salary. 
B)  pay-for-knowledge. 
C)  profit-sharing. 
D)  gainsharing. 
E)  pay-for-performance. 
A)  merit salary. 
B)  pay-for-knowledge. 
C)  profit-sharing. 
D)  gainsharing. 
E)  pay-for-performance.

Question 19

What is a realistic job preview? What problems are caused if it is not given?

Accepted Answer

A realistic job preview gives potential

Question 20

A company is liable in cases of sexual harassment

Accepted Answer

A)  always, even if the harassment was done only once. 
B)  under no circumstances, as it is the actions of two private individuals. 
C)  only when the person doing the harassment holds a management position and the person being harassed is a lower-level employee. 
D)  if management knew about the harassment but decided to do nothing about it. 
E)  only if management intentionally harassed the employee. 
A)  always, even if the harassment was done only once. 
B)  under no circumstances, as it is the actions of two private individuals. 
C)  only when the person doing the harassment holds a management position and the person being harassed is a lower-level employee. 
D)  if management knew about the harassment but decided to do nothing about it. 
E)  only if management intentionally harassed the employee.

The starting point in assessing training and development is

Vestibule training is

In a(n) ________, a third party suggests, but does not impose, a settlement to a labour dispute.

Scott is looking at his pay cheque. He worked 48 hours last week but got paid the same as he did the previous week when he worked only 36 hours. His compensation plan is based on

Suzy has been assigned to a veteran employee for the first week on a new job. She will follow him around and learn the job by watching how he does it. This process is

Why are unions more reluctant to strike than formerly?

In which of the following dispute resolution alternatives does the neutral third party dictate a settlement between the two sides, which have agreed to submit to outside judgment?

When a union that is striking asks the employer's customers to stop buying the employer's products, the union is requesting a(n)

Independent contractors, on-call workers, temporary employees, contract employees, and leased employees are all examples of

Approximately what proportion of the non-farm workforce in Canada is unionized?

The collective bargaining process begins with the recognition of the union as the sole bargaining agent for its members.

Which of the following statements about collective bargaining is false?

Kim, a public relations manager, has just completed the process of checking the references of several job candidates. What should she do next?

Cindy Stevens has developed a document that identifies the duties and responsibilities of a database administrator. This document is referred to as a

Describe the major legislation that impacts labour management relations.

What is the objective of the Canadian Human Rights Act?

Montreal-based CAE is famous for building flight simulators that enable airline pilots to learn how to fly a new jet without ever leaving the ground. This is an example of off-the-job training.

After a very successful year when the firm exceeded targeted earnings levels by 10 percent, each employee received extra pay equal to 10 percent of what they earned for the year. This plan is called

What is a realistic job preview? What problems are caused if it is not given?

A company is liable in cases of sexual harassment

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Motivating, Satisfying, and Leading Employees

Operations Management, Productivity, and Quality

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters

Exam 8: Managing Human Resources and Labour Relations

The starting point in assessing training and development is

Vestibule training is

In a(n) ________, a third party suggests, but does not impose, a settlement to a labour dispute.

Scott is looking at his pay cheque. He worked 48 hours last week but got paid the same as he did the previous week when he worked only 36 hours. His compensation plan is based on

Suzy has been assigned to a veteran employee for the first week on a new job. She will follow him around and learn the job by watching how he does it. This process is

Why are unions more reluctant to strike than formerly?

In which of the following dispute resolution alternatives does the neutral third party dictate a settlement between the two sides, which have agreed to submit to outside judgment?

When a union that is striking asks the employer's customers to stop buying the employer's products, the union is requesting a(n)

Independent contractors, on-call workers, temporary employees, contract employees, and leased employees are all examples of

Approximately what proportion of the non-farm workforce in Canada is unionized?

The collective bargaining process begins with the recognition of the union as the sole bargaining agent for its members.

Which of the following statements about collective bargaining is false?

Kim, a public relations manager, has just completed the process of checking the references of several job candidates. What should she do next?

Cindy Stevens has developed a document that identifies the duties and responsibilities of a database administrator. This document is referred to as a

Describe the major legislation that impacts labour management relations.

What is the objective of the Canadian Human Rights Act?

Montreal-based CAE is famous for building flight simulators that enable airline pilots to learn how to fly a new jet without ever leaving the ground. This is an example of off-the-job training.

After a very successful year when the firm exceeded targeted earnings levels by 10 percent, each employee received extra pay equal to 10 percent of what they earned for the year. This plan is called

What is a realistic job preview? What problems are caused if it is not given?

A company is liable in cases of sexual harassment

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Motivating, Satisfying, and Leading Employees

Operations Management, Productivity, and Quality

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters