Exam 2: A Framework for Consumer Analysis

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Shopping at stores or on the Internet,buying products,and using credit cards are all examples of consumer affect.

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Consumer processes not only involve a dynamic and interactive system but also represent a _____ system.

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reciprocal

One implication of viewing consumer processes as a reciprocal system is that consumer analysis can be used to analyze only groups of consumers that make up a target market.

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The development of successful marketing strategies requires research into and analysis of all of the following EXCEPT:

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Consumer environment excludes other physical stimuli,such as stores,products,advertisements,and signs,that can change consumers' thoughts,feelings,and actions.

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Essentially,marketing strategies are introduced into an environment in an attempt to influence consumers.

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A _____ is a set of stimuli placed in consumers' environments designed to influence their affect,cognition,and behavior.

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Behavior is critical for marketing strategy because only through behavior can sales be made and profits earned.

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Why is consumer behavior a reciprocal system?

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A consumer sees an ad for a new laundry detergent that promises to clean clothes better than Tide.This ad changes what the consumer thinks about the new brand and leads to a purchase of it.In this case,a change in the consumer's _____ led to a change in cognition.

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The Wheel of Consumer Analysis can be used to analyze the relationships of a company and its competitors with consumers in specific industries.

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Liking McDonald's french fries or disliking Bic pens are examples of affective responses.

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Why is behavior of unique and critical concern to the marketer?

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Successful marketing strategies are based upon an accurate understanding of the _____ of/ for both the companies and the competitors.

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Which of the following is overt in nature?

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Describe the relationship between the three elements of the Wheel of Consumer Analysis using an example.

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In the Wheel of Consumer Behavior,cognition refers to their feelings about stimuli and events,such as whether they like or dislike a product.

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The first implication of viewing consumer processes as a reciprocal system is that any analysis of consumers must consider all three elements as separate entities with exclusive influences on consumer behavior.

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The study of cognition includes an analysis of the processes associated with all of the following EXCEPT:

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The consumer environment refers to all external forces that exert influence upon what consumer's think,feel,and do.

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