Exam 2: A Framework for Consumer Analysis

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From a consumer analysis point of view,a(n)_____ is a set of stimuli placed in consumers' environments designed to influence their affect,cognition,and behavior.

(Multiple Choice)
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Marketers analyze that the company offering superior quality is one way of influencing consumer affect.

(True/False)
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_____ refers to the mental structures and processes involved in thinking,understanding,and interpreting stimuli and events.

(Short Answer)
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What is the implication of the consumer environment,to marketers?

(Essay)
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A consumer,dissatisfied with his or her current brand of laundry detergent,selects one that promises to get white clothes whiter.In this example,a change in _____ led to a change in the consumer's environment,which led to a change in _____.

(Short Answer)
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Describe the relationship between consumer analysis and strategy development.

(Essay)
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Wheel of Consumer Analysis can be used to analyze the consumption history,a single purchase,or some aspect of a purchase for a specific consumer.

(True/False)
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As a result of the reciprocal nature of the consumer process,all of the following can be deduced,EXCEPT:

(Multiple Choice)
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The change in societal attitudes toward smoking demonstrates:

(Multiple Choice)
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Consumer analysis may be used to analyze all of the following EXCEPT:

(Multiple Choice)
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Political parties/candidates are MOST likely to use the Wheel of Consumer Analysis as a tool to change:

(Multiple Choice)
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Consumer research and analysis becomes redundant when a strategy has been implemented.

(True/False)
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Briefly describe the levels of consumer analysis.

(Essay)
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Consumer behavior is also called overt behavior to distinguish it from mental activities,such as thinking,that cannot be observed directly.

(True/False)
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All of the following are elements of affect EXCEPT:

(Multiple Choice)
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Production and sale of shoes that vary in design,features,and price to appeal to groups of consumers that are similar in some ways,could be explained through:

(Multiple Choice)
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Consumer _____ and _____ refer to two types of mental responses consumers exhibit toward stimuli and events in their environment.

(Short Answer)
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Once the marketer has successfully effected a change,he/she can be assured that the change will be permanent.

(True/False)
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Discuss the implications of viewing consumer analysis as a reciprocal system.

(Essay)
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Products,brands,packaging,advertisements,coupons,stores,credit cards,price tags,salespeople's communications,and,in some cases,sounds (music),smells (perfume),and other sensory cues are examples of _____ used in marketing strategy.

(Multiple Choice)
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