Exam 10: Communicating and Information Technology

A(n)__________ response can be appropriate when either party is uncomfortable with the topic.

Give two examples of different communication barriers you encountered at work.Explain how each barrier could have been overcome.

Ron could not hear his supervisor's instructions clearly because the pressing machine was running.Which of the following types of communication barriers does this situation represent?

A person selling goods on eBay is an example of which of the following types of e-commerce?

__________ consists of the buying and selling of products and services over electronic systems,typically the Internet.

At Wal-Mart,scanners are used to record sales transactions at the checkout counters.This situation represents which of the following types of information system?

Written communication is appropriate when there is a need to give a number of people the exact same information.

The grapevine is informal,official information not sanctioned by management.

Which of the following is NOT one of the dimensions of emotional intelligence?

Bob's company has an intranet set up where the employees are able to retrieve information if needed.This situation represents which of the following types of information system?

Paraphrasing is the process of verifying messages and is used to avoid misunderstandings.

Describe the three primary types of information systems and their relationship.

Wireless phones and handheld devices are blurring work and home life.Is this positive or negative? Should people stay connected and work while on vacation?

Which message transmission channel do you use most often in your personal and professional life? What is your strongest and weakest channel? How can you improve on your weakness?

Message richness refers to the amount of information and meaning conveyed through a channel.

Select an organization with which you are familiar.How can the flow of communication be improved?

A subordinate providing a periodic report to the boss exemplifies __________ communication.

The ability to understand emotions to some extent depends on one's level of:

For the following question(s), for the Variables line, write the numbers 1 to 4. To the right of the four numbers, write the four variables. To the left of the four numbers, write the answers to each variable from the Situational Communication Model that represents the style to use based on the variable. Fill in the Communication Style, Behavior, and Action Taken lines with the appropriate answers. Variables: Communication Style: Behavior: Action Taken: -Situational Communication.You work in the accounting office.Chris has come to you stating that there are a few questions for you to answer about the budget.Chris has done an excellent job of preparing and staying within the budgeted amounts in recent years.As a situational communicator,you should do what?

Information is unorganized facts and figures,whereas data are information converted into a form that helps people do their jobs.