Exam 10: Communicating and Information Technology

Perceptions can be clarified through the use of jargon and semantics.

What is the difference between encoding and decoding?

Useful information has all of the following qualities EXCEPT:

The following statement was made during a department meeting: "Did you hear the latest on the president getting a new BMW? " Which of the following response styles does this statement use?

Communication is the process of transmitting information and meaning.

Executive information systems are a form of __________ systems.

What should be included in your plan to send a message?

A(n)__________ response is appropriate when you are explicitly asked for it.

State the major advantages of oral communication and written communication.

__________ is the receiver's process of translating a message into a meaningful form.

The five steps in the face-to-face message-sending process are (1)develop rapport,(2)state your communication objective,(3)transmit your message,(4)check the receiver's understanding,and (5)get a commitment and follow up.

Filtering is the process of altering or distorting information to project a more favorable image.

For the following question(s), for the Variables line, write the numbers 1 to 4. To the right of the four numbers, write the four variables. To the left of the four numbers, write the answers to each variable from the Situational Communication Model that represents the style to use based on the variable. Fill in the Communication Style, Behavior, and Action Taken lines with the appropriate answers. Variables: Communication Style: Behavior: Action Taken: -Situational Communication.You are an expert professor in your field.When going over the answers to the exam,a few students disagree with one of the recommended answers you gave.You check the answer and know that it is correct.The students get average grades and do not have a good explanation for your answer being wrong.As a situational communicator,you should do what?

The boss issuing an order to a subordinate exemplifies __________ communication.

Is the grapevine helpful or harmful to most organizations? Should managers try to stop grapevine communication? Why or why not?

Refer to the Self-Assessment.What is your weakest listening skill? Give an example of how your listening skills have had an impact on you at work.

__________ consist(s)of messages sent without words.

Body language includes:

What are the four ways to get feedback on messages?

Why is criticism important to the individual and organization?