Exam 10: Communicating and Information Technology

__________ is the buying and selling of goods and services through wireless handheld devices such as cell phones and personal digital assistants (PDAs).

(Multiple Choice)

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Question 21

A __________ response is appropriate during the early stages of listening to a message to ensure that you fully understand the situation.

(Multiple Choice)

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Question 22

The five dimensions of emotional intelligence are (1)self-awareness,(2)self-management,(3)self-motivation,(4)empathy,and (5)social skills.

(True/False)

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Question 23

The first step in the communication process is:

(Multiple Choice)

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Question 24

Feedback is the process of restating a message in one's own words.

(True/False)

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Question 25

M-commerce is the buying and selling of goods and services through wireless handheld devices such as cell phones and personal digital assistants (PDAs).

(True/False)

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Question 26

Define reflecting responses,and state when they should be used.

(Essay)

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Question 27

Meetings are appropriate for coordinating employee activities.

(True/False)

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Question 28

Empathic listening is paraphrasing the message and communicating understanding and acceptance to the sender.

(True/False)

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Question 29

The three stages in the communication process are (1)the message is transmitted through a channel; (2)the receiver decodes the message and decides if feedback is needed; and (3)feedback: a response or a new message may be transmitted through a channel.

(True/False)

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Question 30

Recall two oral messages you received and your responses to them.Identify your response style,and give examples of responses you might have given using two other response styles.

(Essay)

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Question 31

The major advantages of oral communication are that it is usually easier and faster than written communication and it encourages feedback.

(True/False)

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Question 32

List the four steps in the interpersonal communication process.

(Essay)

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Question 33

The first step in the face-to-face message-sending process is:

(Multiple Choice)

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Question 34

Peers discussing an assigned project exemplifies __________ communication.

(Multiple Choice)

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Question 35

Written communication is appropriate for all of the following EXCEPT:

(Multiple Choice)

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Question 36

An informal discussion among colleagues exemplifies __________ communication.

(Multiple Choice)

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Question 37

An appropriate way to attempt to calm an emotional person would be to use:

(Multiple Choice)

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Question 38

About __________ people worldwide use the Internet.

(Multiple Choice)

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Question 39

You need to communicate your weekly schedule to all your employees so they will know where to contact you in case of emergency.Which of the following would be the appropriate channel for transmitting your message?

(Multiple Choice)

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Question 40

Showing 21 - 40 of 159

__________ is the buying and selling of goods and services through wireless handheld devices such as cell phones and personal digital assistants (PDAs).

A __________ response is appropriate during the early stages of listening to a message to ensure that you fully understand the situation.

The five dimensions of emotional intelligence are (1)self-awareness,(2)self-management,(3)self-motivation,(4)empathy,and (5)social skills.

The first step in the communication process is:

Feedback is the process of restating a message in one's own words.

M-commerce is the buying and selling of goods and services through wireless handheld devices such as cell phones and personal digital assistants (PDAs).

Define reflecting responses,and state when they should be used.

Meetings are appropriate for coordinating employee activities.

Empathic listening is paraphrasing the message and communicating understanding and acceptance to the sender.

The three stages in the communication process are (1)the message is transmitted through a channel; (2)the receiver decodes the message and decides if feedback is needed; and (3)feedback: a response or a new message may be transmitted through a channel.

Recall two oral messages you received and your responses to them.Identify your response style,and give examples of responses you might have given using two other response styles.

The major advantages of oral communication are that it is usually easier and faster than written communication and it encourages feedback.

List the four steps in the interpersonal communication process.

The first step in the face-to-face message-sending process is:

Peers discussing an assigned project exemplifies __________ communication.

Written communication is appropriate for all of the following EXCEPT:

An informal discussion among colleagues exemplifies __________ communication.

An appropriate way to attempt to calm an emotional person would be to use:

About __________ people worldwide use the Internet.

You need to communicate your weekly schedule to all your employees so they will know where to contact you in case of emergency.Which of the following would be the appropriate channel for transmitting your message?

Management and Entrepreneurship

The Global Environment, Culture, Ethics, Social Responsibility, and Sustainability

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Organizing and Delegating Work

Managing Change: Innovation and Diversity

Human Resources Management

Organizational Behavior: Power, politics, conflict, and Stress

Leading With Influence

Motivating for High Performance

Team Leadership

Control Systems: Financial and Human

Operations,quality,and Productivity

A Brief History of Management

Time Management

Career Management and Networking

Written Communication

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