Exam 10: Communicating and Information Technology

Organizational communication flows formally in vertical and horizontal directions and informally through the grapevine.

Reflecting responses should be when coaching and counseling.

Recall a past or present boss.How effective was this person at getting feedback? Was the boss open to feedback and aware of nonverbal communication? Did the boss ask questions and ask you to paraphrase?

Local area networks apply information technology to connect all employees of an organization to each other,to suppliers,to customers,and to databases.

Give an example of an oral message and a written message you received at work,and specify the channel of each.

What does perception have to do with encoding and decoding?

What is the difference between a computer network and an information network?

A(n)__________ response should be used when coaching and counseling.

Decoding is the sender's process of putting the message into a form that the receiver will understand.

The major __________ of __________ communication is that there is usually no record of communication.

When an employee comes to you in an emotional state,condescending statements are sometimes appropriate.

For the following question(s), for the Variables line, write the numbers 1 to 4. To the right of the four numbers, write the four variables. To the left of the four numbers, write the answers to each variable from the Situational Communication Model that represents the style to use based on the variable. Fill in the Communication Style, Behavior, and Action Taken lines with the appropriate answers. Variables: Communication Style: Behavior: Action Taken: -Situational Communication.Your coworker,Chris,usually does an excellent job.However,the work Chris is doing has slipped lately.You are concerned because it is affecting your work as well.You think Chris has a family problem,and you know Chris does not like to be told what to do.As a situational communicator,you should do what?

Nonverbal communication and oral communication are almost always combined.

__________ is anything that interferes with message transmission.

Before sending a message,you should answer the question,"What's going on? "

__________ is the process of thinking about,decoding,and evaluating the message.

Describe paraphrasing,and explain why it is useful.

__________ networks apply information technology to connect all employees of an organization to each other,to suppliers,to customers,and to databases.

Which of the following oral communication channels is appropriate for quick exchanges of information and for checking up on something?

Stressing the positive and deemphasizing,or even leaving out,the negative side of something is __________.