Exam 10: Communicating and Information Technology

Body language includes facial expressions,vocal quality,gestures,and posture.

Information technology refers to the technology used to store,process,and distribute useful information.

A(n)__________ response is appropriate when the other person lacks confidence.

We went out for Chinese food the other night and my wife met her coworker Judy.They started to gossip about their manager Mike's divorce this week since Judy had been on vacation.This illustrates what form of communication flow?

Meetings are appropriate for all of the following EXCEPT:

The most common approach to getting feedback is to send the entire message and then ask,"Do you have any questions? "

Which communication barrier do you think is the most common,and which barrier do you believe has the most negative effects on communication?

Cloud-computing customers do not own the physical infrastructure where they store their data.

A rumor passed on to the boss by a subordinate exemplifies __________ communication.

The CEO told his vice presidents to cut costs by 10% or else people would have to lose their jobs.This illustrates what form of communication flow?

Employees tend to forget to clean up after they eat and drink in the lunchroom.Which of the following would be the appropriate channel for reminding them to clean up?

What is the difference between voice mail and e-mail?

"So,I get the feeling that you think it was unfair for Tim to get the project rather than you? " Which of the following response styles does this statement use?

Recall a situation in which a manager had to handle an emotional employee.Did the manager follow the guidelines for calming an emotional person? Did the manager use reflective,empathic responses?

__________ communication is the informal flow of information in any direction throughout an organization.

The first stage in the communication process is the sender encodes the message and selects the transmission channel.

Letters are commonly used to send intraorganizational messages.

"I will make sure that I talk to Tim first thing in the morning." Which of the following response styles does this statement use?

List and explain the three parts of the process of receiving messages.