Exam 10: Communicating and Information Technology

__________ systems transform data into the information employees need to do their work.

Horizontal communication is the flow of information between colleagues and superiors.

When sending messages,how effective are you at checking the receiver's understanding? Can you improve? If so,how?

Expert systems are a form of __________ systems.

Give an example of vertical (upward and downward),horizontal,and grapevine communication at a company where you work or have worked.

Which response style do you use most often?

The first step in the face-to-face message-sending process is to state your communication objective.

"Why do you feel this way? " is an appropriate probing response.

Face-to-face communication is the appropriate channel for delegating tasks.

What is filtering?

For the following question(s), for the Variables line, write the numbers 1 to 4. To the right of the four numbers, write the four variables. To the left of the four numbers, write the answers to each variable from the Situational Communication Model that represents the style to use based on the variable. Fill in the Communication Style, Behavior, and Action Taken lines with the appropriate answers. Variables: Communication Style: Behavior: Action Taken: -Situational Communication.You have just walked into the back of the room,where your employees are working in the front.There is a lot of smoke,which they do not realize,in the back of the room.Your employees are very highly capable and like to participate in decision making.As a situational communicator,you should do what?

Senders choose among oral,nonverbal,and written alternatives when:

Kim has been late for work three days in a row and you plan on finding out why she has been late.Which of the following would be the appropriate channel for transmitting your message?

__________ is the process of restating a message in one's own words.

__________ communication is the flow of information both downward and upward through the organizational chain of command.

__________ refers to the amount of information and meaning conveyed through a channel.

__________ communication is the flow of information between colleagues and peers.

"You need my directions to do a good job,since you lack experience" is an example of a reassuring response.

Which of the following is NOT a step in the face-to-face message-sending process?

Analyzing is the process of thinking about,decoding,and evaluating the message.