Question 1

One rule of thumb to remember is to never publicly criticize your boss,unless specifically asked to do so.

Accepted Answer

A) True 
 B)False

Question 2

Recall a specific task that a boss assigned to you.Identify which steps in the face-to-face message-sending process he or she did and did not use.

Accepted Answer

One specific task that my boss assigned

Question 3

What is media richness?

Accepted Answer

Media richness refers to the a

Question 4

Management information systems are used to handle routine and recurring business matters.

Accepted Answer

A) True 
 B)False

Question 5

The World Wide Web (WWW)is a global collection of computer networks linked together to exchange data and information.

Accepted Answer

A) True 
 B)False

Question 6

The five types of e-commerce are business-to-business,business-to-employee,business-to-customer,peer-to-peer,and peer-to-customer.

Accepted Answer

A) True 
 B)False

Question 7

What is the relationship between information and the management functions?

Accepted Answer

Managers use informa

Question 8

Which of the following is NOT one of the primary types of information systems?

Accepted Answer

A)  transaction processing system 
B)  management processing system 
C)  decision support system 
D)  expert system 
A)  transaction processing system 
B)  management processing system 
C)  decision support system 
D)  expert system

Question 9

The message-receiving process includes listening,analyzing,and checking understanding.

Accepted Answer

A) True 
 B)False

Question 10

State a general guide to channel selection.

Accepted Answer

As a general guide,use rich oral channel

Question 11

Start by stating which drawing (1 or 2)you are giving instructions for and the three object shapes.List the first step of the message-sending process,followed by what you would say to the employee for this step.List step 2 of the process,followed by what you would say.List step 3 of the process,but only give instructions for object 1.List steps 4 and 5,followed by what you would say for each step.

Giving Instructions.For this question,use the drawing you gave instructions for during Skill Builder 1.

Accepted Answer

Step 1.Develop rapport. Answers w

Question 12

The most accurate indicator of understanding is paraphrasing.

Accepted Answer

A) True 
 B)False

Question 13

Describe the three ways communication flows through organizations.

Accepted Answer

Formal communication flows vertically do

Question 14

__________ is the sender's process of putting the message into a form that the receiver will understand.

Accepted Answer

A)  Translation 
B)  Empathy 
C)  Decoding 
D)  Encoding 
A)  Translation 
B)  Empathy 
C)  Decoding 
D)  Encoding

Question 15

Which of the following is NOT a step in the message-receiving process?

Accepted Answer

A)  listening 
B)  analyzing 
C)  checking understanding 
D)  encoding 
A)  listening 
B)  analyzing 
C)  checking understanding 
D)  encoding

Question 16

The major __________ of __________ communication is that it usually takes longer.

Accepted Answer

A)  advantage; oral 
B)  disadvantage; oral 
C)  advantage; written 
D)  disadvantage; written 
A)  advantage; oral 
B)  disadvantage; oral 
C)  advantage; written 
D)  disadvantage; written

Question 17

List the five steps in the process of sending face-to-face messages.

Accepted Answer

The face-to-face message-sending process

Question 18

__________ refer(s)to the technology used to store,process,and distribute useful information.

Accepted Answer

A)  Electronic data interchange 
B)  Information networks 
C)  Information technology 
D)  Information systems 
A)  Electronic data interchange 
B)  Information networks 
C)  Information technology 
D)  Information systems

Question 19

Why should you listen,analyze,and then check understanding?

Accepted Answer

You have to listen first so that you can

Question 20

When receiving messages,how effective are you at listening?
Can you improve?
If so,how?

Accepted Answer

When considering my effectiveness at lis

One rule of thumb to remember is to never publicly criticize your boss,unless specifically asked to do so.

Recall a specific task that a boss assigned to you.Identify which steps in the face-to-face message-sending process he or she did and did not use.

What is media richness?

Management information systems are used to handle routine and recurring business matters.

The World Wide Web (WWW)is a global collection of computer networks linked together to exchange data and information.

The five types of e-commerce are business-to-business,business-to-employee,business-to-customer,peer-to-peer,and peer-to-customer.

What is the relationship between information and the management functions?

Which of the following is NOT one of the primary types of information systems?

The message-receiving process includes listening,analyzing,and checking understanding.

State a general guide to channel selection.

The most accurate indicator of understanding is paraphrasing.

Describe the three ways communication flows through organizations.

__________ is the sender's process of putting the message into a form that the receiver will understand.

Which of the following is NOT a step in the message-receiving process?

The major of communication is that it usually takes longer.

List the five steps in the process of sending face-to-face messages.

__________ refer(s)to the technology used to store,process,and distribute useful information.

Why should you listen,analyze,and then check understanding?

When receiving messages,how effective are you at listening? Can you improve? If so,how?

Management and Entrepreneurship

The Global Environment, Culture, Ethics, Social Responsibility, and Sustainability

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Organizing and Delegating Work

Managing Change: Innovation and Diversity

Human Resources Management

Organizational Behavior: Power, politics, conflict, and Stress

Leading With Influence

Motivating for High Performance

Team Leadership

Control Systems: Financial and Human

Operations,quality,and Productivity

A Brief History of Management

Time Management

Career Management and Networking

Written Communication

Filters

Exam 10: Communicating and Information Technology

One rule of thumb to remember is to never publicly criticize your boss,unless specifically asked to do so.

Recall a specific task that a boss assigned to you.Identify which steps in the face-to-face message-sending process he or she did and did not use.

What is media richness?

Management information systems are used to handle routine and recurring business matters.

The World Wide Web (WWW)is a global collection of computer networks linked together to exchange data and information.

The five types of e-commerce are business-to-business,business-to-employee,business-to-customer,peer-to-peer,and peer-to-customer.

What is the relationship between information and the management functions?

Which of the following is NOT one of the primary types of information systems?

The message-receiving process includes listening,analyzing,and checking understanding.

State a general guide to channel selection.

The most accurate indicator of understanding is paraphrasing.

Describe the three ways communication flows through organizations.

__________ is the sender's process of putting the message into a form that the receiver will understand.

Which of the following is NOT a step in the message-receiving process?

The major __________ of __________ communication is that it usually takes longer.

List the five steps in the process of sending face-to-face messages.

__________ refer(s)to the technology used to store,process,and distribute useful information.

Why should you listen,analyze,and then check understanding?

When receiving messages,how effective are you at listening? Can you improve? If so,how?

Management and Entrepreneurship

The Global Environment, Culture, Ethics, Social Responsibility, and Sustainability

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Organizing and Delegating Work

Managing Change: Innovation and Diversity

Human Resources Management

Organizational Behavior: Power, politics, conflict, and Stress

Leading With Influence

Motivating for High Performance

Team Leadership

Control Systems: Financial and Human

Operations,quality,and Productivity

A Brief History of Management

Time Management

Career Management and Networking

Written Communication

Filters

The major of communication is that it usually takes longer.