Question 1

To be a better listener, you should not distract the speaker with questions.

Accepted Answer

A) True 
 B)False

Question 2

The more management levels through which a message passes

Accepted Answer

A) the more important the message is. 
B) the higher the chance the message will become external. 
C) the more informal the organization. 
D) the more distorted the message may become. 
E) the more disorganized the organization. 
A) the more important the message is. 
B) the higher the chance the message will become external. 
C) the more informal the organization. 
D) the more distorted the message may become. 
E) the more disorganized the organization.

Question 3

Compared to women, men tend to

Accepted Answer

A) give more tactful feedback. 
B) indicate their uncertainties. 
C) be indirect when admitting fault. 
D) pay more compliments. 
E) make more apologies. 
A) give more tactful feedback. 
B) indicate their uncertainties. 
C) be indirect when admitting fault. 
D) pay more compliments. 
E) make more apologies.

Question 4

Vertical communication is impeded by rivalry between work units.

Accepted Answer

A) True 
 B)False

Question 5

Jargon is the use of foreign language terms to represent concepts in American business.

Accepted Answer

A) True 
 B)False

Question 6

Galen wants to change the CEO's mind about seeking an outside firm to which they could outsource the customer service phone center.He decides to write a proposal, including a variety of arguments to support of his idea.Here, Galen should order his ideas from

Accepted Answer

A) most important to least important. 
B) least controversial to most controversial. 
C) negative to positive. 
D) positive to negative. 
E) least important to most important. 
A) most important to least important. 
B) least controversial to most controversial. 
C) negative to positive. 
D) positive to negative. 
E) least important to most important.

Question 7

Generally, people comprehend about ______ of a typical verbal message.

Accepted Answer

A) 5% 
B) a third 
C) half 
D) two-thirds 
E) all 
A) 5% 
B) a third 
C) half 
D) two-thirds 
E) all

To be a better listener, you should not distract the speaker with questions.

The more management levels through which a message passes

Compared to women, men tend to

Vertical communication is impeded by rivalry between work units.

Jargon is the use of foreign language terms to represent concepts in American business.

Galen wants to change the CEO's mind about seeking an outside firm to which they could outsource the customer service phone center.He decides to write a proposal, including a variety of arguments to support of his idea.Here, Galen should order his ideas from

Generally, people comprehend about ______ of a typical verbal message.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters

Exam 15: Interpersonal Organizational Communication: Mastering the Exchange of Information

To be a better listener, you should not distract the speaker with questions.

The more management levels through which a message passes

Compared to women, men tend to

Vertical communication is impeded by rivalry between work units.

Jargon is the use of foreign language terms to represent concepts in American business.

Galen wants to change the CEO's mind about seeking an outside firm to which they could outsource the customer service phone center.He decides to write a proposal, including a variety of arguments to support of his idea.Here, Galen should order his ideas from

Generally, people comprehend about ______ of a typical verbal message.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters