Question 1

Research finds that reducing an organization's travel budget also reduces its revenue and profitability.

Accepted Answer

A) True 
 B)False

Question 2

Among users of social networks, the older the user, the more likely that person carefully monitors the content of the profile and who has access to it.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is appropriate for workplace e-mail?

Accepted Answer

A) Trimming the sender's e-mail when replying. 
B) Complicated topics. 
C) Jokes. 
D) Informality and grammar errors. 
E) Sensitive personal issues. 
A) Trimming the sender's e-mail when replying. 
B) Complicated topics. 
C) Jokes. 
D) Informality and grammar errors. 
E) Sensitive personal issues.

Question 4

A(n) ______ form of media allows receivers to observe multiple cues, such as body language and tone of voice, and allows senders to get feedback.

Accepted Answer

A) encoded 
B) rich 
C) dense 
D) complex 
E) formal 
A) encoded 
B) rich 
C) dense 
D) complex 
E) formal

Question 5

High-definition videoconference systems that simulate face-to-face meetings between users are known as virtual conference technology.

Accepted Answer

A) True 
 B)False

Question 6

What are informal communication channels? Explain two types of informal channels and the aspects of each that are useful for managers to understand.

Accepted Answer

Informal communications channels are tho

Question 7

The grapevine is

Accepted Answer

A) a horizontal communication channel. 
B) almost wholly inaccurate. 
C) slower than formal channels. 
D) used by employees when threatened or insecure. 
E) a morale enhancer. 
A) a horizontal communication channel. 
B) almost wholly inaccurate. 
C) slower than formal channels. 
D) used by employees when threatened or insecure. 
E) a morale enhancer.

Question 8

Women are slightly more likely than men to negotiate their starting pay.

Accepted Answer

A) True 
 B)False

Question 9

Top-down reading requires managers to summarize important information in reading and to share it with subordinates.

Accepted Answer

A) True 
 B)False

Question 10

The introduction to a business speech should

Accepted Answer

A) contain at least one joke. 
B) get right to the point. 
C) contain a phrase like, "I'm honored to be here." 
D) contain significant details of the presentation. 
E) contain an unrelated story to catch the interest of the audience. 
A) contain at least one joke. 
B) get right to the point. 
C) contain a phrase like, "I'm honored to be here." 
D) contain significant details of the presentation. 
E) contain an unrelated story to catch the interest of the audience.

Question 11

Effective communication begins with challenging, at least mentally, what you have heard.

Accepted Answer

A) True 
 B)False

Question 12

If you have little experience, the top selling points about yourself in a job interview should be

Accepted Answer

A) related to your level of education. 
B) about your parents and their accomplishments. 
C) your personal qualities. 
D) predictions you have made for your future. 
E) extracurricular activities in which you've taken part. 
A) related to your level of education. 
B) about your parents and their accomplishments. 
C) your personal qualities. 
D) predictions you have made for your future. 
E) extracurricular activities in which you've taken part.

Question 13

One of the ways to improve communication is to show animation.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is a step in the communication process?

Accepted Answer

A) Noise is eliminated from the message. 
B) The sender decodes the message. 
C) Possible receivers are considered. 
D) The message is transmitted through a medium. 
E) The receiver selects the medium. 
A) Noise is eliminated from the message. 
B) The sender decodes the message. 
C) Possible receivers are considered. 
D) The message is transmitted through a medium. 
E) The receiver selects the medium.

Question 15

The key to protecting digital communication systems against fraud, hackers, identity theft, and other threats is

Accepted Answer

A) using file-sharing services. 
B) hiring ethical employees. 
C) creating a well-funded IT department. 
D) using prevention techniques like strong passwords. 
E) minimizing turnover. 
A) using file-sharing services. 
B) hiring ethical employees. 
C) creating a well-funded IT department. 
D) using prevention techniques like strong passwords. 
E) minimizing turnover.

Question 16

Which of the following is a "do" when attempting to improve communication?

Accepted Answer

A) Close your eyes. 
B) Smile. 
C) Look away from the speaker. 
D) Speak very slowly. 
E) Turn away from the speaker. 
A) Close your eyes. 
B) Smile. 
C) Look away from the speaker. 
D) Speak very slowly. 
E) Turn away from the speaker.

Question 17

The sun was right in Sienna's eyes, so she looked away and missed the coach's demonstration of a defensive technique.In this case, the sun acts as noise in the communication process.

Accepted Answer

A) True 
 B)False

Question 18

One study found that the top predictor of success and upward mobility is how much a person enjoys public speaking and how effective the person is at it.

Accepted Answer

A) True 
 B)False

Question 19

People comprehend less than half of a typical verbal message.

Accepted Answer

A) True 
 B)False

Question 20

If you must tell your subordinate that he is facing a sexual harassment investigation, you should use a lean medium of communication.

Accepted Answer

A) True 
 B)False

Research finds that reducing an organization's travel budget also reduces its revenue and profitability.

Among users of social networks, the older the user, the more likely that person carefully monitors the content of the profile and who has access to it.

Which of the following is appropriate for workplace e-mail?

A(n) ______ form of media allows receivers to observe multiple cues, such as body language and tone of voice, and allows senders to get feedback.

High-definition videoconference systems that simulate face-to-face meetings between users are known as virtual conference technology.

What are informal communication channels? Explain two types of informal channels and the aspects of each that are useful for managers to understand.

The grapevine is

Women are slightly more likely than men to negotiate their starting pay.

Top-down reading requires managers to summarize important information in reading and to share it with subordinates.

The introduction to a business speech should

Effective communication begins with challenging, at least mentally, what you have heard.

If you have little experience, the top selling points about yourself in a job interview should be

One of the ways to improve communication is to show animation.

Which of the following is a step in the communication process?

The key to protecting digital communication systems against fraud, hackers, identity theft, and other threats is

Which of the following is a "do" when attempting to improve communication?

The sun was right in Sienna's eyes, so she looked away and missed the coach's demonstration of a defensive technique.In this case, the sun acts as noise in the communication process.

One study found that the top predictor of success and upward mobility is how much a person enjoys public speaking and how effective the person is at it.

People comprehend less than half of a typical verbal message.

If you must tell your subordinate that he is facing a sexual harassment investigation, you should use a lean medium of communication.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters

Exam 15: Interpersonal Organizational Communication: Mastering the Exchange of Information

Research finds that reducing an organization's travel budget also reduces its revenue and profitability.

Among users of social networks, the older the user, the more likely that person carefully monitors the content of the profile and who has access to it.

Which of the following is appropriate for workplace e-mail?

A(n) ______ form of media allows receivers to observe multiple cues, such as body language and tone of voice, and allows senders to get feedback.

High-definition videoconference systems that simulate face-to-face meetings between users are known as virtual conference technology.

What are informal communication channels? Explain two types of informal channels and the aspects of each that are useful for managers to understand.

The grapevine is

Women are slightly more likely than men to negotiate their starting pay.

Top-down reading requires managers to summarize important information in reading and to share it with subordinates.

The introduction to a business speech should

Effective communication begins with challenging, at least mentally, what you have heard.

If you have little experience, the top selling points about yourself in a job interview should be

One of the ways to improve communication is to show animation.

Which of the following is a step in the communication process?

The key to protecting digital communication systems against fraud, hackers, identity theft, and other threats is

Which of the following is a "do" when attempting to improve communication?

The sun was right in Sienna's eyes, so she looked away and missed the coach's demonstration of a defensive technique.In this case, the sun acts as noise in the communication process.

One study found that the top predictor of success and upward mobility is how much a person enjoys public speaking and how effective the person is at it.

People comprehend less than half of a typical verbal message.

If you must tell your subordinate that he is facing a sexual harassment investigation, you should use a lean medium of communication.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters