Question 1

Texting and checking one's e-mail during group meetings has become commonplace and accepted in the workplace.

Accepted Answer

A) True 
 B)False

Question 2

More often than not, a male executive who wants the advice of an executive coach will turn to a woman.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is not a suggestion that may help you be a good listener?

Accepted Answer

A) Memorize the details. 
B) Ask questions. 
C) Summarize remarks. 
D) Judge content, not delivery. 
E) Give a fair hearing. 
A) Memorize the details. 
B) Ask questions. 
C) Summarize remarks. 
D) Judge content, not delivery. 
E) Give a fair hearing.

Question 4

The main purpose of horizontal communication is coordination between and within work units.

Accepted Answer

A) True 
 B)False

Question 5

______ communication channels develop outside the organizational structure and do not follow the chain of command.

Accepted Answer

A) Customary 
B) Vertical 
C) Horizontal 
D) Informal 
E) External 
A) Customary 
B) Vertical 
C) Horizontal 
D) Informal 
E) External

Question 6

The process of actively decoding and interpreting verbal messages, which requires full attention and processing, is known as active

Accepted Answer

A) empathizing. 
B) comprehension. 
C) listening. 
D) hearing. 
E) evaluation. 
A) empathizing. 
B) comprehension. 
C) listening. 
D) hearing. 
E) evaluation.

Question 7

Executives at Davidson Engineering want to let middle managers know that the company is going to be acquired by its largest competitor.Assuming any of the following are possible, how should executives communicate this?

Accepted Answer

A) Send a memo to all managers. 
B) Call a meeting of managers. 
C) Post a notice on all bulletin boards. 
D) Send an e-mail to all managers. 
E) Schedule a conference phone call. 
A) Send a memo to all managers. 
B) Call a meeting of managers. 
C) Post a notice on all bulletin boards. 
D) Send an e-mail to all managers. 
E) Schedule a conference phone call.

Question 8

Which of the following indicates how official communications should be routed?

Accepted Answer

A) Grapevine 
B) Organization chart 
C) Lateral networks 
D) Corporate culture 
E) Personnel files 
A) Grapevine 
B) Organization chart 
C) Lateral networks 
D) Corporate culture 
E) Personnel files

Question 9

Shortly after the end of the fiscal year, Stavanger Investments released an earnings report to clients.This is an example of communicating

Accepted Answer

A) vertically. 
B) upward. 
C) horizontally. 
D) downward. 
E) externally. 
A) vertically. 
B) upward. 
C) horizontally. 
D) downward. 
E) externally.

Question 10

Most people tend to ______ when conveying bad news or negative feedback.

Accepted Answer

A) smile 
B) avoid eye contact 
C) nod their heads 
D) lean forward 
E) yawn 
A) smile 
B) avoid eye contact 
C) nod their heads 
D) lean forward 
E) yawn

Question 11

Management by wandering around helps reduce the distortion that occurs with formal communication flowing up a hierarchy.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is not an element of the communication model?

Accepted Answer

A) Sender 
B) Feedback 
C) Decoder 
D) Noise 
E) Message 
A) Sender 
B) Feedback 
C) Decoder 
D) Noise 
E) Message

Question 13

Using video and audio links along with computers to allow people at different locations to see, hear, and talk with each other is called

Accepted Answer

A) telecommuting. 
B) collaborative computing. 
C) videoconferencing. 
D) telecollaborating. 
E) using the extranet. 
A) telecommuting. 
B) collaborative computing. 
C) videoconferencing. 
D) telecollaborating. 
E) using the extranet.

Question 14

Trust between parties is an important element in preventing communication problems.

Accepted Answer

A) True 
 B)False

Question 15

A manager who literally wanders around her organization and talks with people across all lines of authority is doing

Accepted Answer

A) COO. 
B) MBWA. 
C) MBO. 
D) TQM. 
E) JIT. 
A) COO. 
B) MBWA. 
C) MBO. 
D) TQM. 
E) JIT.

Question 16

The danger of using a lean medium for nonroutine matters is overloading; the medium typically provides more information than is necessary.

Accepted Answer

A) True 
 B)False

Question 17

A study conducted by AT&T and Stanford University found that the top predictor of success and professional upward mobility was

Accepted Answer

A) intelligence. 
B) writing ability. 
C) integrity. 
D) interpersonal skills. 
E) public speaking ability. 
A) intelligence. 
B) writing ability. 
C) integrity. 
D) interpersonal skills. 
E) public speaking ability.

Question 18

Which of the following is a tip for writing more effectively for business purposes?

Accepted Answer

A) Use passive voice. 
B) Construct interesting, complex sentences. 
C) Don't use italics or bolding in business writing. 
D) Start by telling what you expect of the reader. 
E) Use narrow margins and minimal white space. 
A) Use passive voice. 
B) Construct interesting, complex sentences. 
C) Don't use italics or bolding in business writing. 
D) Start by telling what you expect of the reader. 
E) Use narrow margins and minimal white space.

Question 19

Describe the elements of the communication process.Illustrate it with a simple example.

Accepted Answer

The sender is the person wanting to shar

Question 20

Communication is the transfer of information and understanding from one person to another.

Accepted Answer

A) True 
 B)False

Texting and checking one's e-mail during group meetings has become commonplace and accepted in the workplace.

More often than not, a male executive who wants the advice of an executive coach will turn to a woman.

Which of the following is not a suggestion that may help you be a good listener?

The main purpose of horizontal communication is coordination between and within work units.

______ communication channels develop outside the organizational structure and do not follow the chain of command.

The process of actively decoding and interpreting verbal messages, which requires full attention and processing, is known as active

Executives at Davidson Engineering want to let middle managers know that the company is going to be acquired by its largest competitor.Assuming any of the following are possible, how should executives communicate this?

Which of the following indicates how official communications should be routed?

Shortly after the end of the fiscal year, Stavanger Investments released an earnings report to clients.This is an example of communicating

Most people tend to ______ when conveying bad news or negative feedback.

Management by wandering around helps reduce the distortion that occurs with formal communication flowing up a hierarchy.

Which of the following is not an element of the communication model?

Using video and audio links along with computers to allow people at different locations to see, hear, and talk with each other is called

Trust between parties is an important element in preventing communication problems.

A manager who literally wanders around her organization and talks with people across all lines of authority is doing

The danger of using a lean medium for nonroutine matters is overloading; the medium typically provides more information than is necessary.

A study conducted by AT&T and Stanford University found that the top predictor of success and professional upward mobility was

Which of the following is a tip for writing more effectively for business purposes?

Describe the elements of the communication process.Illustrate it with a simple example.

Communication is the transfer of information and understanding from one person to another.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

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Exam 15: Interpersonal Organizational Communication: Mastering the Exchange of Information

Texting and checking one's e-mail during group meetings has become commonplace and accepted in the workplace.

More often than not, a male executive who wants the advice of an executive coach will turn to a woman.

Which of the following is not a suggestion that may help you be a good listener?

The main purpose of horizontal communication is coordination between and within work units.

______ communication channels develop outside the organizational structure and do not follow the chain of command.

The process of actively decoding and interpreting verbal messages, which requires full attention and processing, is known as active

Executives at Davidson Engineering want to let middle managers know that the company is going to be acquired by its largest competitor.Assuming any of the following are possible, how should executives communicate this?

Which of the following indicates how official communications should be routed?

Shortly after the end of the fiscal year, Stavanger Investments released an earnings report to clients.This is an example of communicating

Most people tend to ______ when conveying bad news or negative feedback.

Management by wandering around helps reduce the distortion that occurs with formal communication flowing up a hierarchy.

Which of the following is not an element of the communication model?

Using video and audio links along with computers to allow people at different locations to see, hear, and talk with each other is called

Trust between parties is an important element in preventing communication problems.

A manager who literally wanders around her organization and talks with people across all lines of authority is doing

The danger of using a lean medium for nonroutine matters is overloading; the medium typically provides more information than is necessary.

A study conducted by AT&T and Stanford University found that the top predictor of success and professional upward mobility was

Which of the following is a tip for writing more effectively for business purposes?

Describe the elements of the communication process.Illustrate it with a simple example.

Communication is the transfer of information and understanding from one person to another.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters