Question 1

Jargon is an example of a physical barrier to communication.

Accepted Answer

A) True 
 B)False

Question 2

The study of the meaning of words is called semantics.

Accepted Answer

A) True 
 B)False

Question 3

Bret had many spelling and grammar mistakes in his report, some of which made the content difficult to understand.This is an example of poor decoding.

Accepted Answer

A) True 
 B)False

Question 4

Define the concept of media richness.Which forms of media are more rich and which are less? Explain why this is so, and provide example situations in which the two ends of the spectrum are most appropriate.

Accepted Answer

Media richness is how well a particular

Question 5

Most people would rather give up their TVs or the Internet than their mobile phones.

Accepted Answer

A) True 
 B)False

Question 6

Noise can affect written and spoken messages, and even nonverbal ones.

Accepted Answer

A) True 
 B)False

Question 7

Eye contact signals the beginning of conversation; people typically tend to look at others when beginning to speak.

Accepted Answer

A) True 
 B)False

Question 8

Gossip and rumor in an organization are part of the _____, which itself is a type of ______ communication channel.

Accepted Answer

A) organization chart; horizontal 
B) culture; horizontal 
C) organization chart; informal 
D) grapevine; horizontal 
E) grapevine; informal 
A) organization chart; horizontal 
B) culture; horizontal 
C) organization chart; informal 
D) grapevine; horizontal 
E) grapevine; informal

Question 9

When you want your reader to take a logical and fairly nonpolitical action, you should order ideas in your writing from

Accepted Answer

A) least controversial to most controversial. 
B) least important to most important. 
C) negative to positive. 
D) positive to negative. 
E) most important to least important. 
A) least controversial to most controversial. 
B) least important to most important. 
C) negative to positive. 
D) positive to negative. 
E) most important to least important.

Question 10

When thieves use your name and good credit rating to get cash or buy things, it is known as

Accepted Answer

A) personal data theft. 
B) credit mishandling. 
C) identity theft. 
D) credit exploitation. 
E) misuse of standing. 
A) personal data theft. 
B) credit mishandling. 
C) identity theft. 
D) credit exploitation. 
E) misuse of standing.

Question 11

Yue worked on a global team for an American company, and all her work had to be completed in her second language, English.Sometimes her teammates misinterpreted her meaning.This is an example of a(n) ______ barrier to communication.

Accepted Answer

A) decoding 
B) sender 
C) feedback 
D) receiver 
E) encoding 
A) decoding 
B) sender 
C) feedback 
D) receiver 
E) encoding

Question 12

A(n) ________ listener tries to determine the rationale of the speaker's argument, preferring logical presentations without interruptions, focusing on relationships among ideas, and waiting until all information is available before expressing opinions.

Accepted Answer

A) evaluative 
B) comprehensive 
C) appreciative 
D) empathetic 
E) impartial 
A) evaluative 
B) comprehensive 
C) appreciative 
D) empathetic 
E) impartial

Question 13

Advice to help streamline your reading includes asking subordinates to screen, scan, or summarize it for you.

Accepted Answer

A) True 
 B)False

Question 14

The statement, "Single old ladies are cat people," reflects a(n)

Accepted Answer

A) accepted generalization. 
B) stereotype. 
C) finding of the grapevine. 
D) type of jargon. 
E) statement of fact. 
A) accepted generalization. 
B) stereotype. 
C) finding of the grapevine. 
D) type of jargon. 
E) statement of fact.

Question 15

Which of the following is not an example of noise in the communication process in a typical classroom?

Accepted Answer

A) A student in the back of the classroom texting a friend. 
B) Groundskeepers mowing the lawn outside the classroom window. 
C) A student responding to a professor's request for questions. 
D) Uncomfortable classroom desks. 
E) An attractive person walking by the open classroom door. 
A) A student in the back of the classroom texting a friend. 
B) Groundskeepers mowing the lawn outside the classroom window. 
C) A student responding to a professor's request for questions. 
D) Uncomfortable classroom desks. 
E) An attractive person walking by the open classroom door.

Question 16

Ginger, a marketing manager, uses a sports car metaphor to explain a concept to her male counterpart in accounting.She is said to be

Accepted Answer

A) emasculating. 
B) wordsmithing. 
C) genderflexing. 
D) miscommunicating. 
E) ingratiating. 
A) emasculating. 
B) wordsmithing. 
C) genderflexing. 
D) miscommunicating. 
E) ingratiating.

Question 17

One's ego can affect how receptive that person is to being influenced by others.

Accepted Answer

A) True 
 B)False

Question 18

A person's characteristic speaking patterns, such as the use of pacing, pausing, questions, and stories, is known as a

Accepted Answer

A) linguistics style. 
B) communication device. 
C) nonverbal model. 
D) horizontal communication. 
E) multicommunication. 
A) linguistics style. 
B) communication device. 
C) nonverbal model. 
D) horizontal communication. 
E) multicommunication.

Question 19

A rich medium of communication is best for nonroutine situations and to avoid oversimplification.

Accepted Answer

A) True 
 B)False

Question 20

Sunjata works part time in a coffee shop.Some of the equipment is so noisy it prevents him from correctly hearing the customer orders.This is an example of a(n) ______ barrier to communication.

Accepted Answer

A) feedback 
B) semantic 
C) personal 
D) encoding 
E) physical 
A) feedback 
B) semantic 
C) personal 
D) encoding 
E) physical

Jargon is an example of a physical barrier to communication.

The study of the meaning of words is called semantics.

Bret had many spelling and grammar mistakes in his report, some of which made the content difficult to understand.This is an example of poor decoding.

Define the concept of media richness.Which forms of media are more rich and which are less? Explain why this is so, and provide example situations in which the two ends of the spectrum are most appropriate.

Most people would rather give up their TVs or the Internet than their mobile phones.

Noise can affect written and spoken messages, and even nonverbal ones.

Eye contact signals the beginning of conversation; people typically tend to look at others when beginning to speak.

Gossip and rumor in an organization are part of the _, which itself is a type of __ communication channel.

When you want your reader to take a logical and fairly nonpolitical action, you should order ideas in your writing from

When thieves use your name and good credit rating to get cash or buy things, it is known as

Yue worked on a global team for an American company, and all her work had to be completed in her second language, English.Sometimes her teammates misinterpreted her meaning.This is an example of a(n) ______ barrier to communication.

A(n) ________ listener tries to determine the rationale of the speaker's argument, preferring logical presentations without interruptions, focusing on relationships among ideas, and waiting until all information is available before expressing opinions.

Advice to help streamline your reading includes asking subordinates to screen, scan, or summarize it for you.

The statement, "Single old ladies are cat people," reflects a(n)

Which of the following is not an example of noise in the communication process in a typical classroom?

Ginger, a marketing manager, uses a sports car metaphor to explain a concept to her male counterpart in accounting.She is said to be

One's ego can affect how receptive that person is to being influenced by others.

A person's characteristic speaking patterns, such as the use of pacing, pausing, questions, and stories, is known as a

A rich medium of communication is best for nonroutine situations and to avoid oversimplification.

Sunjata works part time in a coffee shop.Some of the equipment is so noisy it prevents him from correctly hearing the customer orders.This is an example of a(n) ______ barrier to communication.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters

Exam 15: Interpersonal Organizational Communication: Mastering the Exchange of Information

Jargon is an example of a physical barrier to communication.

The study of the meaning of words is called semantics.

Bret had many spelling and grammar mistakes in his report, some of which made the content difficult to understand.This is an example of poor decoding.

Define the concept of media richness.Which forms of media are more rich and which are less? Explain why this is so, and provide example situations in which the two ends of the spectrum are most appropriate.

Most people would rather give up their TVs or the Internet than their mobile phones.

Noise can affect written and spoken messages, and even nonverbal ones.

Eye contact signals the beginning of conversation; people typically tend to look at others when beginning to speak.

Gossip and rumor in an organization are part of the _____, which itself is a type of ______ communication channel.

When you want your reader to take a logical and fairly nonpolitical action, you should order ideas in your writing from

When thieves use your name and good credit rating to get cash or buy things, it is known as

Yue worked on a global team for an American company, and all her work had to be completed in her second language, English.Sometimes her teammates misinterpreted her meaning.This is an example of a(n) ______ barrier to communication.

A(n) ________ listener tries to determine the rationale of the speaker's argument, preferring logical presentations without interruptions, focusing on relationships among ideas, and waiting until all information is available before expressing opinions.

Advice to help streamline your reading includes asking subordinates to screen, scan, or summarize it for you.

The statement, "Single old ladies are cat people," reflects a(n)

Which of the following is not an example of noise in the communication process in a typical classroom?

Ginger, a marketing manager, uses a sports car metaphor to explain a concept to her male counterpart in accounting.She is said to be

One's ego can affect how receptive that person is to being influenced by others.

A person's characteristic speaking patterns, such as the use of pacing, pausing, questions, and stories, is known as a

A rich medium of communication is best for nonroutine situations and to avoid oversimplification.

Sunjata works part time in a coffee shop.Some of the equipment is so noisy it prevents him from correctly hearing the customer orders.This is an example of a(n) ______ barrier to communication.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters

Gossip and rumor in an organization are part of the _, which itself is a type of __ communication channel.