Question 1

Which of the following is not appropriate to include in the conclusion of a speech?

Accepted Answer

A) A signal phrase to cue listeners about the wind-up. 
B) Details you forgot from earlier. 
C) A call to action. 
D) "Thank you." 
E) A little upbeat story. 
A) A signal phrase to cue listeners about the wind-up. 
B) Details you forgot from earlier. 
C) A call to action. 
D) "Thank you." 
E) A little upbeat story.

Question 2

Of the following, which medium is the richest?

Accepted Answer

A) Company newsletter 
B) Telephone 
C) E-mail 
D) Memos 
E) Videoconferencing 
A) Company newsletter 
B) Telephone 
C) E-mail 
D) Memos 
E) Videoconferencing

Question 3

______ can be quite expensive, requiring a specially designed room with multiple cameras and high-definition video screens.

Accepted Answer

A) Telepresence technology 
B) Telecommuting 
C) Videoconferencing 
D) Teleworking 
E) Netconferencing 
A) Telepresence technology 
B) Telecommuting 
C) Videoconferencing 
D) Teleworking 
E) Netconferencing

Question 4

The pathway by which a message travels is called the medium.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is not a way in which nonverbal communication is expressed?

Accepted Answer

A) Writing a thank-you note. 
B) Making someone wait an hour in the lobby. 
C) Looking away while talking to someone. 
D) Grimacing. 
E) Touching someone's shoulder. 
A) Writing a thank-you note. 
B) Making someone wait an hour in the lobby. 
C) Looking away while talking to someone. 
D) Grimacing. 
E) Touching someone's shoulder.

Question 6

Folding one's arms can be interpreted as defensiveness.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is characteristic of telecommuting?

Accepted Answer

A) Increased capital costs. 
B) Attractive to people with high social needs. 
C) More difficult recruiting. 
D) Increased turnover. 
E) Increased ability to hire certain workers, such as disabled people. 
A) Increased capital costs. 
B) Attractive to people with high social needs. 
C) More difficult recruiting. 
D) Increased turnover. 
E) Increased ability to hire certain workers, such as disabled people.

Question 8

Describe the five steps of the top-down reading method.

Accepted Answer

The top-down system has five steps:
Rate

Question 9

According to research, touching is typically detrimental to teamwork.

Accepted Answer

A) True 
 B)False

Question 10

The communication process begins with the transmission of a message through a medium.

Accepted Answer

A) True 
 B)False

Question 11

Channels of communications that follow the chain of command and are considered as official are termed

Accepted Answer

A) formal. 
B) prescribed. 
C) vertical. 
D) horizontal. 
E) external. 
A) formal. 
B) prescribed. 
C) vertical. 
D) horizontal. 
E) external.

Question 12

Diminished ethics by businesspeople is one of the drawbacks commonly associated with the use of social media.

Accepted Answer

A) True 
 B)False

Question 13

The greater the use of e-mail within an organization, the more connected coworkers feel.

Accepted Answer

A) True 
 B)False

Question 14

A telephone call is a richer medium than a personal letter.

Accepted Answer

A) True 
 B)False

Question 15

Among gender difference in communication is the idea that men are more likely than women to ask questions.

Accepted Answer

A) True 
 B)False

Question 16

You are an efficient communicator when your intended message is accurately understood by the other person.

Accepted Answer

A) True 
 B)False

Question 17

A smile does not convey the same emotions in different countries.

Accepted Answer

A) True 
 B)False

Question 18

Telework is a broad term than encompasses not just working from home but working from anywhere.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is a "don't" when attempting to improve communication?

Accepted Answer

A) Occasionally nod in agreement. 
B) Lean toward the speaker. 
C) Speak in a quiet, reassuring tone. 
D) Smile and show animation. 
E) Close your eyes. 
A) Occasionally nod in agreement. 
B) Lean toward the speaker. 
C) Speak in a quiet, reassuring tone. 
D) Smile and show animation. 
E) Close your eyes.

Question 20

A manager wants to tell employees that the quarterly project management training will start on April 12, about two months from now.Generally, which of the following should the manager use?

Accepted Answer

A) Videoconferencing 
B) Telephone 
C) Personal notes 
D) Face-to-face meeting 
E) Newsletter 
A) Videoconferencing 
B) Telephone 
C) Personal notes 
D) Face-to-face meeting 
E) Newsletter

Which of the following is not appropriate to include in the conclusion of a speech?

Of the following, which medium is the richest?

______ can be quite expensive, requiring a specially designed room with multiple cameras and high-definition video screens.

The pathway by which a message travels is called the medium.

Which of the following is not a way in which nonverbal communication is expressed?

Folding one's arms can be interpreted as defensiveness.

Which of the following is characteristic of telecommuting?

Describe the five steps of the top-down reading method.

According to research, touching is typically detrimental to teamwork.

The communication process begins with the transmission of a message through a medium.

Channels of communications that follow the chain of command and are considered as official are termed

Diminished ethics by businesspeople is one of the drawbacks commonly associated with the use of social media.

The greater the use of e-mail within an organization, the more connected coworkers feel.

A telephone call is a richer medium than a personal letter.

Among gender difference in communication is the idea that men are more likely than women to ask questions.

You are an efficient communicator when your intended message is accurately understood by the other person.

A smile does not convey the same emotions in different countries.

Telework is a broad term than encompasses not just working from home but working from anywhere.

Which of the following is a "don't" when attempting to improve communication?

A manager wants to tell employees that the quarterly project management training will start on April 12, about two months from now.Generally, which of the following should the manager use?

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters

Exam 15: Interpersonal Organizational Communication: Mastering the Exchange of Information

Which of the following is not appropriate to include in the conclusion of a speech?

Of the following, which medium is the richest?

______ can be quite expensive, requiring a specially designed room with multiple cameras and high-definition video screens.

The pathway by which a message travels is called the medium.

Which of the following is not a way in which nonverbal communication is expressed?

Folding one's arms can be interpreted as defensiveness.

Which of the following is characteristic of telecommuting?

Describe the five steps of the top-down reading method.

According to research, touching is typically detrimental to teamwork.

The communication process begins with the transmission of a message through a medium.

Channels of communications that follow the chain of command and are considered as official are termed

Diminished ethics by businesspeople is one of the drawbacks commonly associated with the use of social media.

The greater the use of e-mail within an organization, the more connected coworkers feel.

A telephone call is a richer medium than a personal letter.

Among gender difference in communication is the idea that men are more likely than women to ask questions.

You are an efficient communicator when your intended message is accurately understood by the other person.

A smile does not convey the same emotions in different countries.

Telework is a broad term than encompasses not just working from home but working from anywhere.

Which of the following is a "don't" when attempting to improve communication?

A manager wants to tell employees that the quarterly project management training will start on April 12, about two months from now.Generally, which of the following should the manager use?

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters