Question 1

Which of the following statements regarding ethical dilemmas is false?

Accepted Answer

A)  an ethical dilemma occurs when an individual or team must make a decision that involves multiple values 
B)  the solution to an ethical dilemma simply involves choosing right over wrong 
C)  some ethical dilemmas arise from competitive and time pressures 
D)  leadership,rules,policies,and organizational culture can be helpful in resolving ethical dilemmas 
A)  an ethical dilemma occurs when an individual or team must make a decision that involves multiple values 
B)  the solution to an ethical dilemma simply involves choosing right over wrong 
C)  some ethical dilemmas arise from competitive and time pressures 
D)  leadership,rules,policies,and organizational culture can be helpful in resolving ethical dilemmas

Question 2

In Change Competency: Indra Nooyi Leads Change at PepsiCo,Nooyi does what to stay with the latest trends in her business environment?

Accepted Answer

A)  listen to kids talk about what they're consuming,what they're doing,what they're not doing. 
B)  read People and Vanity Fair 
C)  read AARP magazine 
D)  all of these 
A)  listen to kids talk about what they're consuming,what they're doing,what they're not doing. 
B)  read People and Vanity Fair 
C)  read AARP magazine 
D)  all of these

Question 3

A _____ directs,controls,and plans the work of others and is responsible for results.

Accepted Answer

A)  leader 
B)  manager 
C)  dealer 
D)  president 
A)  leader 
B)  manager 
C)  dealer 
D)  president

Question 4

____ is an example of a primary category of diversity.

Accepted Answer

A)  Race 
B)  Marital status 
C)  Behavioral style 
D)  Religious beliefs 
A)  Race 
B)  Marital status 
C)  Behavioral style 
D)  Religious beliefs

Question 5

In Change Competency: Indra Nooyi Leads Change at PepsiCo,Nooyi's new strategy is to balance the profit motive with making healthier snacks,striving for a net-zero impact on the environment,and taking care of the workforce.

Accepted Answer

A) True 
 B)False

Question 6

Define the primary and secondary categories of diversity and discuss the importance of managing the primary categories.

Accepted Answer

Primary categories of diversity are gene

Question 7

An ethical dilemma occurs when an individual or team must make a decision quickly and cannot take enough time to make an informed decision.

Accepted Answer

A) True 
 B)False

Question 8

The ____ competency includes the knowledge skills,and abilities to assess your own strengths and weaknesses,set and pursue professional and personal goals,balance work and personal life,and engage in new learning--including new or modified changed skills,behaviors,and attitudes.

Accepted Answer

A)  opportunity 
B)  career 
C)  self 
D)  outcomes 
A)  opportunity 
B)  career 
C)  self 
D)  outcomes

Question 9

Engaging in written communication refers to the ability to transfer data,information,ideas,and emotions by means of reports,letters,memos,notes,e-mail messages,and the like.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is one of the key KSAs of the self competency?

Accepted Answer

A)  To assess and establish your own developmental,personal (life-related)and work-related goals 
B)  Demonstrating dignity and respect for others in working relationships 
C)  All of these such key KSAs 
D)  Neither of these are such key KSAs 
A)  To assess and establish your own developmental,personal (life-related)and work-related goals 
B)  Demonstrating dignity and respect for others in working relationships 
C)  All of these such key KSAs 
D)  Neither of these are such key KSAs

Question 11

The framework for learning about organizational behavior and improving the effectiveness of employees,teams and organizations consists of all of the following components except:

Accepted Answer

A)  the organization itself 
B)  the individual in the organization 
C)  leaders and teams in the organization 
D)  family members of employees of the organization 
A)  the organization itself 
B)  the individual in the organization 
C)  leaders and teams in the organization 
D)  family members of employees of the organization

Question 12

According to the Self Competency: Indra Nooyi's Development Journey,Nooyi says she had reacted appropriately to the allegations in India that traces of pesticide had been found in both Pepsi and Coke.

Accepted Answer

A) True 
 B)False

Question 13

An ethical ____ occurs when an individual or team must make a decision that involves multiple values.

Accepted Answer

A)  paradox 
B)  dilemma 
C)  decision 
D)  problem 
A)  paradox 
B)  dilemma 
C)  decision 
D)  problem

Question 14

For a culture to exist,it must be shared by the vast majority of the members of a major group or entire society,be passed on from generation to generation,and shape perceptions,judgments,and feelings as well as subsequent decisions and behavior.

Accepted Answer

A) True 
 B)False

Question 15

In general,top-management leadership policies and rules,and the prevailing organizational culture can do much to reduce,guide,and help the individual confront and resolve ethical dilemmas.

Accepted Answer

A) True 
 B)False

Question 16

The ability to transfer data,information,ideas and emotions by means of reports,letters,memos,notes,e-mail messages,and the like is:

Accepted Answer

A)  active listening skill 
B)  nonverbal communication 
C)  written communication 
D)  verbal communication 
A)  active listening skill 
B)  nonverbal communication 
C)  written communication 
D)  verbal communication

Question 17

One of the change competency KSAs is providing leadership in the process of planned change.The approaches to change vary under different conditions.

Accepted Answer

A) True 
 B)False

Question 18

Engaging in written communication refers to presenting ideas,information,and emotions to others,either one-to-one or in groups.

Accepted Answer

A) True 
 B)False

Question 19

In the Teams Competency: Grant Reid,President,Mars Drinks,Grant's new thought process around leadership is ____.

Accepted Answer

A)  to give orders to each person and have them follow the orders 
B)  to get the right team together,with the right expertise,and get the best out of that team 
C)  that leaders need to be in control 
D)  to "command-and-control" 
A)  to give orders to each person and have them follow the orders 
B)  to get the right team together,with the right expertise,and get the best out of that team 
C)  that leaders need to be in control 
D)  to "command-and-control"

Question 20

The cultural belief in ____ creates uneasiness over the influence that teams or groups have in organizations.

Accepted Answer

A)  egocentrism 
B)  collectivism 
C)  individualism 
D)  none of these 
A)  egocentrism 
B)  collectivism 
C)  individualism 
D)  none of these

Exam 1: Learning About Organizational Behavior

Which of the following statements regarding ethical dilemmas is false?

In Change Competency: Indra Nooyi Leads Change at PepsiCo,Nooyi does what to stay with the latest trends in her business environment?

A _____ directs,controls,and plans the work of others and is responsible for results.

____ is an example of a primary category of diversity.

In Change Competency: Indra Nooyi Leads Change at PepsiCo,Nooyi's new strategy is to balance the profit motive with making healthier snacks,striving for a net-zero impact on the environment,and taking care of the workforce.

Define the primary and secondary categories of diversity and discuss the importance of managing the primary categories.

An ethical dilemma occurs when an individual or team must make a decision quickly and cannot take enough time to make an informed decision.

The ____ competency includes the knowledge skills,and abilities to assess your own strengths and weaknesses,set and pursue professional and personal goals,balance work and personal life,and engage in new learning--including new or modified changed skills,behaviors,and attitudes.

Engaging in written communication refers to the ability to transfer data,information,ideas,and emotions by means of reports,letters,memos,notes,e-mail messages,and the like.

Which of the following is one of the key KSAs of the self competency?

The framework for learning about organizational behavior and improving the effectiveness of employees,teams and organizations consists of all of the following components except:

According to the Self Competency: Indra Nooyi's Development Journey,Nooyi says she had reacted appropriately to the allegations in India that traces of pesticide had been found in both Pepsi and Coke.

An ethical ____ occurs when an individual or team must make a decision that involves multiple values.

For a culture to exist,it must be shared by the vast majority of the members of a major group or entire society,be passed on from generation to generation,and shape perceptions,judgments,and feelings as well as subsequent decisions and behavior.

In general,top-management leadership policies and rules,and the prevailing organizational culture can do much to reduce,guide,and help the individual confront and resolve ethical dilemmas.

The ability to transfer data,information,ideas and emotions by means of reports,letters,memos,notes,e-mail messages,and the like is:

One of the change competency KSAs is providing leadership in the process of planned change.The approaches to change vary under different conditions.

Engaging in written communication refers to presenting ideas,information,and emotions to others,either one-to-one or in groups.

In the Teams Competency: Grant Reid,President,Mars Drinks,Grant's new thought process around leadership is ____.

The cultural belief in ____ creates uneasiness over the influence that teams or groups have in organizations.

Individual and Organizational Ethics

Understanding Individual Differences: Part A

Understanding Individual Differences: Part B

Perceptions and Attributions

Learning Concepts to Improve Performance: Part A

Learning Concepts to Improve Performance: Part B

Motivating Employees

Motivation: Goal Setting and Reward Programs

Workplace Stress and Aggression: Part A

Workplace Stress and Aggression: Part B

Interpersonal Communication in Organizations: Part A

Interpersonal Communication in Organizations: Part B

Leadership Effectiveness: Foundations

Leadership Effectiveness: New Perspectives

Developing and Leading Teams: Part A

Developing and Leading Teams: Part B

Managing Conflict and Negotiating Effectively

Managerial Decision Making

Organization Design

Cultivating Organizational Culture

Managing Organizational Change

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