Exam 1: Learning About Organizational Behavior

In Learning from Experience: Indra Nooyi,the CEO of PepsiCo,said her father told him that whatever anybody says or does,always assume positive intent.

Explain what is meant by an ethical dilemma,why such dilemmas are potentially so important for managers,and the manner in which such a dilemma might be resolved though the application of the ethics competency.Give an example of an ethical dilemma facing an employee,describe the action taken,and explain the extent to which that action either did or did not demonstrate application of the core components of the ethics competency.The example that you give may be either real or fabricated.

List and briefly define the seven key competencies that are needed by individuals to be effective.

In Self Competency: Indra Nooyi's Development Journey,At PepsiCo,Nooyi has long been known for two things:

The communication competency includes the knowledge,skills,and abilities to use all the modes of transmitting,understanding,and receiving ideas,thoughts and feelings--verbal,listening,nonverbal,written,electronic,and the like--for accurately transferring and exchanging information and emotions.

Career success or failure is determined mostly by the individual in the career.

All of the following are basic themes in the text except:

In the Communication Competency: Maureen Chiquet,Global CEO,Chanel S.A. ,Maureen says,"to lead effectively and achieve real business results as the head of any enterprise,you have to ____.

One of the key attribute of the diversity competency is fostering an environment of inclusion with people who possess characteristics different from themselves.

In Change Competency: Indra Nooyi Leads Change at PepsiCo,Nooyi states the she wished they had taken trans fats out of Pepsi's foods sooner,since they were one of the last companies to do so.

The ____ competency includes the knowledge,skills,and abilities to incorporate values and principles that distinguish right from wrong in making decisions and choosing behaviors.

In organizations,each person can be classified by primary categories alone,such as gender.

Primary categories of diversity refer to learned characteristics that a person acquires and modifies throughout life.

KSA stands for knowledge,social,and attitude.

In "Blur: The Speed of Change in the Connected Economy," the authors propose a formula to represent the rapidly accelerating rate of technological and other changes.In the formula,____ is/are every aspect of how organizations operate and change in real time.

The questioning skill refers to detecting and understanding another person's values,motives,and emotions.

The ____ competency includes the knowledge,skills,and abilities to recognize and embrace similarities and differences among nations and cultures and then approach key organizational and strategic issues with an open and curious mind.

The self competency may be thought of as the circulatory system that nourishes the other competencies.

Which of the following is not one of the key KSAs of the self competency?

For years,many top-level managers believed that there were two ways to think about identifying successful individuals.The first was to identify the common characteristics of effective managers and then look for employees who possessed these characteristics.The second was to identify employees best able to: