Exam 18: Communication and Collaboration

The electronic grapevine can be functional when the information is accurate and useful; it can be dysfunctional when the information is false, distorted, or simply based on rumour.

Which of the following is a written channel of communication?

A lack of communication transparency is evident when managers try to hide information and restrict access to it by organizational members.

Policies and procedures may be used to direct behaviour in appropriate ways in order to effectively resolve conflicts.

A negotiator from a low-context culture is used to getting information through direct questions and answers.

Building credibility through relationships requires only knowledge about the issue in question and/or a successful prior track record at dealing with similar issues.

___ are concerned with processes and the way people work together during negotiation and how they (and any constituencies they represent) will be able to work together again in the future.

Which of the following statements is true of managing conflicts?

In assessing conflict management styles, ___ refers to the desire to satisfy one's own needs and concerns.

Whereas social capital is basically what you know, intellectual capital comes from the people you know and how well you relate to them.

Constructive feedback should be based on trust, specific rather than general, given at an appropriate time, something the receiver can act on, and given in small doses.

___ result when goals are poorly set or reward systems are poorly designed, and individuals and groups come into conflict by working to one another's disadvantage.

Effective communication occurs when minimal time is spent in the communication process.

Lose-lose conflict occurs when no one achieves his or her true desire and the underlying reasons for conflict remain unaffected.

The conflict management style of avoidance involves being uncooperative and unassertive.

Unless a conflict is fully resolved, it may remain latent only to emerge again in the future.

Ross, a manager at Cyberdawn Inc., always looks for solutions where each party in a conflict wins an equal bit and loses an equal bit. Ross follows the ___ approach to conflict management.

Emma's workplace is based on a matrix organizational structure and she reports to two bosses. The primary conflicts in her work situation are substantive conflicts.

Which of the following is one of the pathways or rules for gaining integrated agreements as set forth by Roger Fisher and William Ury in their book Getting to Yes?

Guidelines for making a successful oral presentation include setting the right tone, supporting the points made in the presentation, using good visual aids, and checking the technology to be used.