Question 1

Non-verbal communication takes place through such things as hand movements, body posture, eye contact, and the use of interpersonal space.

Accepted Answer

A) True 
 B)False

Question 2

A(n) ___ is the pathway or medium through which a message is conveyed from sender to receiver.

Accepted Answer

A)  communication channel 
B)  information filter 
C)  communication censor 
D)  information decoder 
E)  information bank 
A)  communication channel 
B)  information filter 
C)  communication censor 
D)  information decoder 
E)  information bank

Question 3

Why are negotiating skills useful for managers? What should a manager do to become an effective negotiator?

Accepted Answer

Managers will inevitably be in positions

Question 4

Which of the following statements is true of the accommodating style of conflict management?

Accepted Answer

A)  It pretends that conflict doesn't really exist. 
B)  Everyone withdraws from the conflict and hopes it will simply go away. 
C)  It leads to a win-win situation. 
D)  It plays down differences and highlights areas of agreement. 
E)  One party wins because superior skill allows his or her desires to be forced on the other. 
A)  It pretends that conflict doesn't really exist. 
B)  Everyone withdraws from the conflict and hopes it will simply go away. 
C)  It leads to a win-win situation. 
D)  It plays down differences and highlights areas of agreement. 
E)  One party wins because superior skill allows his or her desires to be forced on the other.

Question 5

When conflict management results in one party achieving its desires and the other party not achieving its desires, a win-lose conflict will occur.

Accepted Answer

A) True 
 B)False

Question 6

A mixed message occurs when a person uses both written and oral communication channels at the same time.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following statements is not true regarding conflict and conflict resolution?

Accepted Answer

A)  Conflict may remain latent in the situation if it is not resolved. 
B)  Effective conflict resolution should eliminate the underlying cause for conflict. 
C)  True conflict resolution removes any existing conditions that might rekindle the original conflict. 
D)  Managers are usually unable to redirect resolution toward constructive rather than destructive ends. 
E)  Effective conflict resolution reduces the potential for similar conflicts in the future. 
A)  Conflict may remain latent in the situation if it is not resolved. 
B)  Effective conflict resolution should eliminate the underlying cause for conflict. 
C)  True conflict resolution removes any existing conditions that might rekindle the original conflict. 
D)  Managers are usually unable to redirect resolution toward constructive rather than destructive ends. 
E)  Effective conflict resolution reduces the potential for similar conflicts in the future.

Question 8

Explain how active listening and constructive feedback skills can help people to become more effective members of teams.

Accepted Answer

To be effective team members, people mus

Question 9

Communication in contemporary organizations relies on the use of ___ such as email, voice mail, instant messaging, teleconferencing, online discussions, videoconferencing, computer-mediated meetings, intranets, and Web portals.

Accepted Answer

A)  media guides 
B)  office tools 
C)  information technology 
D)  postal operations 
E)  film industry techniques 
A)  media guides 
B)  office tools 
C)  information technology 
D)  postal operations 
E)  film industry techniques

Question 10

The conflict management style of accommodation involves being cooperative and unassertive.

Accepted Answer

A) True 
 B)False

Question 11

Telephone interruptions, drop-in visitors, and lack of privacy are examples of ___ that can interfere with the effectiveness of a communication attempt.

Accepted Answer

A)  status effects 
B)  physical distractions 
C)  filtering effects 
D)  mixed messages 
E)  channels 
A)  status effects 
B)  physical distractions 
C)  filtering effects 
D)  mixed messages 
E)  channels

Question 12

When negotiations between two parties have failed, the process of ___ may use a (n) ___, to try to come to an agreement between the two parties.

Accepted Answer

A)  bargaining; ombudsman 
B)  integrative negotiation; arbitrator 
C)  arbitration; arbitrator 
D)  disputing; negotiator 
E)  alternative dispute resolution; ombudsman 
A)  bargaining; ombudsman 
B)  integrative negotiation; arbitrator 
C)  arbitration; arbitrator 
D)  disputing; negotiator 
E)  alternative dispute resolution; ombudsman

Question 13

Efficient communication must occur at minimum cost in terms of resources expended in the communication process.

Accepted Answer

A) True 
 B)False

Question 14

Emails can be used as documentation for conveying directives.

Accepted Answer

A) True 
 B)False

Question 15

In a two-party negotiation, the minimum reservation point refers to the smallest outcome that one party is willing to accept and the maximum reservation point refers to the largest outcome that the other party is prepared to eventually offer.

Accepted Answer

A) True 
 B)False

Question 16

Feedback ___.

Accepted Answer

A)  is another name for distortion or noise 
B)  is non-evaluative 
C)  is often effective when used with a threatening edge that demonstrates who is in charge 
D)  produces mixed messages 
E)  is the process of telling other people how you react to something they did or said 
A)  is another name for distortion or noise 
B)  is non-evaluative 
C)  is often effective when used with a threatening edge that demonstrates who is in charge 
D)  produces mixed messages 
E)  is the process of telling other people how you react to something they did or said

Question 17

As a cause of conflict, ___ involve individuals or groups being dependent on what others do in order to perform well themselves.

Accepted Answer

A)  role ambiguities 
B)  task interdependencies 
C)  competing objectives 
D)  structural differentiation 
E)  unresolved prior conflicts 
A)  role ambiguities 
B)  task interdependencies 
C)  competing objectives 
D)  structural differentiation 
E)  unresolved prior conflicts

Question 18

Constructive feedback may only be given directly and with real feeling, based on trust between you and the receiver.

Accepted Answer

A) True 
 B)False

Question 19

In a two-party negotiation, the ___ refers to the smallest outcome that one party is willing to accept and the ___ refers to the largest outcome that the other party is prepared to eventually offer.

Accepted Answer

A)  minimum reservation point; maximum reservation point 
B)  maximum reservation point; minimum reservation point 
C)  adequate reservation point; maximum reservation point 
D)  minimum reservation point; adequate reservation point 
E)  minimum reservation point; reservation break point 
A)  minimum reservation point; maximum reservation point 
B)  maximum reservation point; minimum reservation point 
C)  adequate reservation point; maximum reservation point 
D)  minimum reservation point; adequate reservation point 
E)  minimum reservation point; reservation break point

Question 20

Effective ___ eliminates the underlying substantive or emotional causes of conflict and reduces the potential for similar conflicts in the future.

Accepted Answer

A)  stress management 
B)  constructive feedback 
C)  conflict resolution 
D)  negotiation 
E)  decision making 
A)  stress management 
B)  constructive feedback 
C)  conflict resolution 
D)  negotiation 
E)  decision making

Non-verbal communication takes place through such things as hand movements, body posture, eye contact, and the use of interpersonal space.

A(n) ___ is the pathway or medium through which a message is conveyed from sender to receiver.

Why are negotiating skills useful for managers? What should a manager do to become an effective negotiator?

Which of the following statements is true of the accommodating style of conflict management?

When conflict management results in one party achieving its desires and the other party not achieving its desires, a win-lose conflict will occur.

A mixed message occurs when a person uses both written and oral communication channels at the same time.

Which of the following statements is not true regarding conflict and conflict resolution?

Explain how active listening and constructive feedback skills can help people to become more effective members of teams.

Communication in contemporary organizations relies on the use of ___ such as email, voice mail, instant messaging, teleconferencing, online discussions, videoconferencing, computer-mediated meetings, intranets, and Web portals.

The conflict management style of accommodation involves being cooperative and unassertive.

Telephone interruptions, drop-in visitors, and lack of privacy are examples of ___ that can interfere with the effectiveness of a communication attempt.

When negotiations between two parties have failed, the process of _ may use a (n) _, to try to come to an agreement between the two parties.

Efficient communication must occur at minimum cost in terms of resources expended in the communication process.

Emails can be used as documentation for conveying directives.

In a two-party negotiation, the minimum reservation point refers to the smallest outcome that one party is willing to accept and the maximum reservation point refers to the largest outcome that the other party is prepared to eventually offer.

Feedback ___.

As a cause of conflict, ___ involve individuals or groups being dependent on what others do in order to perform well themselves.

Constructive feedback may only be given directly and with real feeling, based on trust between you and the receiver.

In a two-party negotiation, the _ refers to the smallest outcome that one party is willing to accept and the _ refers to the largest outcome that the other party is prepared to eventually offer.

Effective ___ eliminates the underlying substantive or emotional causes of conflict and reduces the potential for similar conflicts in the future.

Introducing Management

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Innovation, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Information and Decision Making

Planning Processes and Techniques

Control Processes and Systems

Strategy and Strategic Management

Organization Structures and Design

Organization Culture and Change

Strategic Human Resource Management

Leading and Leadership Development

Individual Behavior

Motivation Theory and Practice

Teams and Teamwork

Operations and Services Management

Filters

Exam 18: Communication and Collaboration

Non-verbal communication takes place through such things as hand movements, body posture, eye contact, and the use of interpersonal space.

A(n) ___ is the pathway or medium through which a message is conveyed from sender to receiver.

Why are negotiating skills useful for managers? What should a manager do to become an effective negotiator?

Which of the following statements is true of the accommodating style of conflict management?

When conflict management results in one party achieving its desires and the other party not achieving its desires, a win-lose conflict will occur.

A mixed message occurs when a person uses both written and oral communication channels at the same time.

Which of the following statements is not true regarding conflict and conflict resolution?

Explain how active listening and constructive feedback skills can help people to become more effective members of teams.

Communication in contemporary organizations relies on the use of ___ such as email, voice mail, instant messaging, teleconferencing, online discussions, videoconferencing, computer-mediated meetings, intranets, and Web portals.

The conflict management style of accommodation involves being cooperative and unassertive.

Telephone interruptions, drop-in visitors, and lack of privacy are examples of ___ that can interfere with the effectiveness of a communication attempt.

When negotiations between two parties have failed, the process of ___ may use a (n) ___, to try to come to an agreement between the two parties.

Efficient communication must occur at minimum cost in terms of resources expended in the communication process.

Emails can be used as documentation for conveying directives.

In a two-party negotiation, the minimum reservation point refers to the smallest outcome that one party is willing to accept and the maximum reservation point refers to the largest outcome that the other party is prepared to eventually offer.

Feedback ___.

As a cause of conflict, ___ involve individuals or groups being dependent on what others do in order to perform well themselves.

Constructive feedback may only be given directly and with real feeling, based on trust between you and the receiver.

In a two-party negotiation, the ___ refers to the smallest outcome that one party is willing to accept and the ___ refers to the largest outcome that the other party is prepared to eventually offer.

Effective ___ eliminates the underlying substantive or emotional causes of conflict and reduces the potential for similar conflicts in the future.

Introducing Management

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Innovation, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Information and Decision Making

Planning Processes and Techniques

Control Processes and Systems

Strategy and Strategic Management

Organization Structures and Design

Organization Culture and Change

Strategic Human Resource Management

Leading and Leadership Development

Individual Behavior

Motivation Theory and Practice

Teams and Teamwork

Operations and Services Management

Filters

When negotiations between two parties have failed, the process of _ may use a (n) _, to try to come to an agreement between the two parties.

In a two-party negotiation, the _ refers to the smallest outcome that one party is willing to accept and the _ refers to the largest outcome that the other party is prepared to eventually offer.