Exam 18: Communication and Collaboration

A manager removes the door of his office and rearranges the furniture so that his entire team can interact with him. This implies that the manager understands the importance of ___ in communication.

When personalities and emotions prove irreconcilable, the ___ approach is often helpful.

Differentiate between distributive and principled negotiation. List four rules of principled negotiation.

Substance goals are ___.

Channel richness is the capacity of a communication channel to carry information in an effective manner.

Angus and Grace are arguing about the content of their PowerPoint presentation. Their instructor reminds them their goal is to receive a high grade for their presentation, and perhaps they should focus on achieving that result. Their instructor is appealing to their need to have more resources made available for them.

Building credibility through ___ requires having a good working relationship with the person to be persuaded.

The Perfect Pie Co. was negotiating salary and benefits with a new baker, Ariana. She wanted three weeks annual vacation and a salary significantly higher than what she had received from her previous employer. Herbert, the owner of The Perfect Pie Co., was unwilling to give on the salary point as he had to stay within his budget. Herbert did, however, propose Ariana accept medical benefits and free pies in lieu of most of her original salary demand. Ariana agreed, and would start her new job next week. Which negotiation pitfall did Herbert avoid?

___ is the intentional distortion of information to make it appear most favourable to the recipient.

Which of the following is an example of physical distractions in communication?

In conducting a principled negotiation, a person should separate the people from the problem; focus on interests, not on positions; generate many alternatives before deciding what to do; and insist that results are based on an objective standard.

___ and ___styles tend to create win-lose conflict where each party strives to gain at the other's expense.

The amount of interpersonal distance between people suggests varying intentions in terms of intimacy, but not openness or status.

Oblio emphasizes cooperation and assertiveness in dealing with conflict situations in his department. Differences are worked through together so that everybody's concerns are addressed and everyone gains something in the end. Oblio uses which conflict management style?

Office cubicles are the best way to facilitate employee empowerment as each employee "owns" their own space.

A designated ___ listens to complaints and disputes, and often plays a key role in the alternative dispute resolution process.

Substance goals are tied to the ways people work together while negotiating and how they will be able to work together again in the future.

In the authoritative command approach of conflict management, managers ___.

Technology makes generational differences in communication methods irrelevant in today's workplace.

The conflict management style of compromise is characterized by bargaining for "acceptable" solutions where each party wins a bit and loses a bit.