Question 1

Which of the following is not one of the key elements in the communication process?

Accepted Answer

A)  sender 
B)  feedback 
C)  receiver 
D)  channel 
E)  gatekeeper 
A)  sender 
B)  feedback 
C)  receiver 
D)  channel 
E)  gatekeeper

Question 2

Which of the following is a spoken channel of communication?

Accepted Answer

A)  memo 
B)  online conferences 
C)  email 
D)  post-it 
E)  text messages 
A)  memo 
B)  online conferences 
C)  email 
D)  post-it 
E)  text messages

Question 3

Describe persuasive and credible communication. Illustrate how you can build credibility in communication through expertise and relationships.

Accepted Answer

Persuasive communication results in a re

Question 4

The bargaining zone in a classic two-party negotiation is defined as the zone between one party's minimum reservation point and the other party's minimum reservation point.

Accepted Answer

A) True 
 B)False

Question 5

___ is the study of how we use space in communication.

Accepted Answer

A)  Anthropology 
B)  Civics 
C)  Proxemics 
D)  Demography 
E)  Ecology 
A)  Anthropology 
B)  Civics 
C)  Proxemics 
D)  Demography 
E)  Ecology

Question 6

Madeleine had to create a "time-out" area for her battling team members. Rearranging the physical environment in their meeting room helped her to manage her team conflict more effectively.

Accepted Answer

A) True 
 B)False

Question 7

Explain the potential pitfalls in negotiation.

Accepted Answer

The negotiation process is admittedly co

Question 8

___uses electronic media to pass messages and information among members of social networks.

Accepted Answer

A)  Electronic grapevine 
B)  Active listening 
C)  Electronic open book management 
D)  Electronic feedback management 
E)  Social reformation 
A)  Electronic grapevine 
B)  Active listening 
C)  Electronic open book management 
D)  Electronic feedback management 
E)  Social reformation

Question 9

Which of the following is not a negotiation pitfall?

Accepted Answer

A)  too much mediation 
B)  falling prey to the myth of the "fixed pie" 
C)  non-rational escalation of conflict 
D)  overconfidence and ignoring others' needs 
E)  too much "telling" and too little "hearing" 
A)  too much mediation 
B)  falling prey to the myth of the "fixed pie" 
C)  non-rational escalation of conflict 
D)  overconfidence and ignoring others' needs 
E)  too much "telling" and too little "hearing"

Question 10

Controlling relies on organizing to process information to measure performance results.

Accepted Answer

A) True 
 B)False

Question 11

The ___ in a classic two-party negotiation is defined as the zone between one party's minimum reservation point and the other party's maximum reservation point.

Accepted Answer

A)  mediation gap 
B)  bargaining zone 
C)  arbitration area 
D)  negotiating screen 
E)  indifference zone 
A)  mediation gap 
B)  bargaining zone 
C)  arbitration area 
D)  negotiating screen 
E)  indifference zone

Question 12

Which of the following statements is true of communication channels?

Accepted Answer

A)  Face-to-face meetings are most acceptable for simple messages that are easy to convey. 
B)  A simple email works best for messages that are complex and difficult to convey. 
C)  Where immediate feedback to the sender is valuable, written channels should be used. 
D)  Spoken channels are less personal and less likely to be perceived as supportive. 
E)  Written channels are useful when it is important to document information or directives. 
A)  Face-to-face meetings are most acceptable for simple messages that are easy to convey. 
B)  A simple email works best for messages that are complex and difficult to convey. 
C)  Where immediate feedback to the sender is valuable, written channels should be used. 
D)  Spoken channels are less personal and less likely to be perceived as supportive. 
E)  Written channels are useful when it is important to document information or directives.

Question 13

Today's technology eliminates the problem of workplace distractions in the workplace as it is designed to maximize employees' ability to multi-task.

Accepted Answer

A) True 
 B)False

Question 14

Negotiation is the process of making joint decisions when the parties involved have similar preferences.

Accepted Answer

A) True 
 B)False

Question 15

Until the other party's reservation point is known and each party realizes that a positive bargaining zone exists, it is difficult to negotiate effectively.

Accepted Answer

A) True 
 B)False

Question 16

Effective communication is the same as efficient communication.

Accepted Answer

A) True 
 B)False

Question 17

Effective communication occurs when the sender's intended message and the receiver's interpreted meaning of that message are identical.

Accepted Answer

A) True 
 B)False

Question 18

When conflict management results in one party achieving its desires and the other party not achieving its desires, a ___ conflict will occur.

Accepted Answer

A)  win-win 
B)  win-lose 
C)  satisficing 
D)  lose-lose 
E)  neutral 
A)  win-win 
B)  win-lose 
C)  satisficing 
D)  lose-lose 
E)  neutral

Question 19

People tend to respond to interpersonal conflict only through assertive behaviour.

Accepted Answer

A) True 
 B)False

Question 20

Jim is the manager of a 250-employee division of a company. He must make sure everyone in his division is informed about policy changes that will affect their insurance and retirement withholding on their paychecks. The best way for Jim to communicate the new policy would be through a(n) ___ communication channel.

Accepted Answer

A)  oral 
B)  written 
C)  non-verbal 
D)  oral then written 
E)  non-verbal then oral 
A)  oral 
B)  written 
C)  non-verbal 
D)  oral then written 
E)  non-verbal then oral

Which of the following is not one of the key elements in the communication process?

Which of the following is a spoken channel of communication?

Describe persuasive and credible communication. Illustrate how you can build credibility in communication through expertise and relationships.

The bargaining zone in a classic two-party negotiation is defined as the zone between one party's minimum reservation point and the other party's minimum reservation point.

___ is the study of how we use space in communication.

Madeleine had to create a "time-out" area for her battling team members. Rearranging the physical environment in their meeting room helped her to manage her team conflict more effectively.

Explain the potential pitfalls in negotiation.

___uses electronic media to pass messages and information among members of social networks.

Which of the following is not a negotiation pitfall?

Controlling relies on organizing to process information to measure performance results.

The ___ in a classic two-party negotiation is defined as the zone between one party's minimum reservation point and the other party's maximum reservation point.

Which of the following statements is true of communication channels?

Today's technology eliminates the problem of workplace distractions in the workplace as it is designed to maximize employees' ability to multi-task.

Negotiation is the process of making joint decisions when the parties involved have similar preferences.

Until the other party's reservation point is known and each party realizes that a positive bargaining zone exists, it is difficult to negotiate effectively.

Effective communication is the same as efficient communication.

Effective communication occurs when the sender's intended message and the receiver's interpreted meaning of that message are identical.

When conflict management results in one party achieving its desires and the other party not achieving its desires, a ___ conflict will occur.

People tend to respond to interpersonal conflict only through assertive behaviour.

Introducing Management

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Innovation, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Information and Decision Making

Planning Processes and Techniques

Control Processes and Systems

Strategy and Strategic Management

Organization Structures and Design

Organization Culture and Change

Strategic Human Resource Management

Leading and Leadership Development

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Motivation Theory and Practice

Teams and Teamwork

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Exam 18: Communication and Collaboration

Which of the following is not one of the key elements in the communication process?

Which of the following is a spoken channel of communication?

Describe persuasive and credible communication. Illustrate how you can build credibility in communication through expertise and relationships.

The bargaining zone in a classic two-party negotiation is defined as the zone between one party's minimum reservation point and the other party's minimum reservation point.

___ is the study of how we use space in communication.

Madeleine had to create a "time-out" area for her battling team members. Rearranging the physical environment in their meeting room helped her to manage her team conflict more effectively.

Explain the potential pitfalls in negotiation.

___uses electronic media to pass messages and information among members of social networks.

Which of the following is not a negotiation pitfall?

Controlling relies on organizing to process information to measure performance results.

The ___ in a classic two-party negotiation is defined as the zone between one party's minimum reservation point and the other party's maximum reservation point.

Which of the following statements is true of communication channels?

Today's technology eliminates the problem of workplace distractions in the workplace as it is designed to maximize employees' ability to multi-task.

Negotiation is the process of making joint decisions when the parties involved have similar preferences.

Until the other party's reservation point is known and each party realizes that a positive bargaining zone exists, it is difficult to negotiate effectively.

Effective communication is the same as efficient communication.

Effective communication occurs when the sender's intended message and the receiver's interpreted meaning of that message are identical.

When conflict management results in one party achieving its desires and the other party not achieving its desires, a ___ conflict will occur.

People tend to respond to interpersonal conflict only through assertive behaviour.

Introducing Management

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Innovation, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Information and Decision Making

Planning Processes and Techniques

Control Processes and Systems

Strategy and Strategic Management

Organization Structures and Design

Organization Culture and Change

Strategic Human Resource Management

Leading and Leadership Development

Individual Behavior

Motivation Theory and Practice

Teams and Teamwork

Operations and Services Management

Filters