Question 1

Quality, cost, and harmony are criteria for evaluating the effectiveness of negotiations.

Accepted Answer

A) True 
 B)False

Question 2

Mark, a manager at APZI Inc., wants to be consistently persuasive when communicating with his team members. To build credibility, Mark must

Accepted Answer

A)  make sure that the rewards for compliance are clear. 
B)  hire similar minded people. 
C)  communicate his decision-making authority to his team. 
D)  be knowledgeable about the issue in question. 
E)  have team members with strong technical skills. 
A)  make sure that the rewards for compliance are clear. 
B)  hire similar minded people. 
C)  communicate his decision-making authority to his team. 
D)  be knowledgeable about the issue in question. 
E)  have team members with strong technical skills.

Question 3

Which of the following is an example of a descriptive feedback?

Accepted Answer

A)  "You are unreliable and always late for everything." 
B)  "You were 20 minutes late for the training session and missed a lot of important points we discussed." 
C)  "You missed another deadline today." 
D)  "You are working on too many projects, you should delegate some work to others." 
E)  "You're coming late to meetings; you might be spreading yourself too thin and have trouble meeting your obligations." 
A)  "You are unreliable and always late for everything." 
B)  "You were 20 minutes late for the training session and missed a lot of important points we discussed." 
C)  "You missed another deadline today." 
D)  "You are working on too many projects, you should delegate some work to others." 
E)  "You're coming late to meetings; you might be spreading yourself too thin and have trouble meeting your obligations."

Question 4

Emotional conflicts result from ___.

Accepted Answer

A)  disagreement over policies and procedures 
B)  disagreement over distribution of rewards 
C)  personality clashes 
D)  clash over allocation of resources 
E)  disagreements over goals 
A)  disagreement over policies and procedures 
B)  disagreement over distribution of rewards 
C)  personality clashes 
D)  clash over allocation of resources 
E)  disagreements over goals

Question 5

The term ___ describes a form of communication transparency where employees are provided with essential financial information about their companies.

Accepted Answer

A)  heralded management 
B)  publicized management 
C)  open book management 
D)  cautious management 
E)  provident management 
A)  heralded management 
B)  publicized management 
C)  open book management 
D)  cautious management 
E)  provident management

Question 6

Conflicts are often inevitable in the business world. Explain the five different conflict management styles and their potential implications for actually resolving conflict situations.

Accepted Answer

People's conflict management styles refl

Question 7

Substantive conflicts result from feelings of anger, distrust, dislike, fear, and resentment, as well as from personality clashes and relationship problems.

Accepted Answer

A) True 
 B)False

Question 8

Active listening entails listening for message content, listening for feelings, responding to feelings, noting all cues, and paraphrasing and restating.

Accepted Answer

A) True 
 B)False

Question 9

Neehara is an executive at a consulting firm. While in office, she likes browsing the Web and using social networking sites. Which of the following statements is most likely to be true in this scenario?

Accepted Answer

A)  She can continue browsing the sites as she has electronic privacy by default. 
B)  She will not be in any trouble as her employer cannot monitor her Internet usage. 
C)  She can continue browsing the sites as they are not illegal. 
D)  She should continue browsing the sites if her co-workers are also doing the same. 
E)  She should find out the Internet usage policy of her employer and follow it. 
A)  She can continue browsing the sites as she has electronic privacy by default. 
B)  She will not be in any trouble as her employer cannot monitor her Internet usage. 
C)  She can continue browsing the sites as they are not illegal. 
D)  She should continue browsing the sites if her co-workers are also doing the same. 
E)  She should find out the Internet usage policy of her employer and follow it.

Question 10

The effect of status on communication often causes subordinates to place a positive bias on their communication with higher-level managers.

Accepted Answer

A) True 
 B)False

Question 11

Common sources of noise in the communication process include all of the following except

Accepted Answer

A)  poor choice of channels. 
B)  feedback. 
C)  failure to recognize non-verbal signals. 
D)  physical distractions. 
E)  status effects. 
A)  poor choice of channels. 
B)  feedback. 
C)  failure to recognize non-verbal signals. 
D)  physical distractions. 
E)  status effects.

Question 12

A visitor dropping in during the middle of a meeting is an example of a distraction that can interfere with the effectiveness of communication.

Accepted Answer

A) True 
 B)False

Question 13

Due to information filtering, the higher levels get biased and inaccurate information from below and end up making bad decisions.

Accepted Answer

A) True 
 B)False

Question 14

___ involves being honest in sharing accurate and complete information about the organization and workplace affairs.

Accepted Answer

A)  Communication transparency 
B)  Information filtering 
C)  Ethnocentrism 
D)  Proxemics 
E)  Distributive negotiation 
A)  Communication transparency 
B)  Information filtering 
C)  Ethnocentrism 
D)  Proxemics 
E)  Distributive negotiation

Question 15

When employees have feelings of anger, distrust, dislike, fear, and resentment toward others, ___ conflict is the likely cause.

Accepted Answer

A)  substantive 
B)  administrative 
C)  emotional 
D)  organizational 
E)  confrontational 
A)  substantive 
B)  administrative 
C)  emotional 
D)  organizational 
E)  confrontational

Question 16

Which of the following is a difference between intellectual capital and social capital?

Accepted Answer

A)  When screening candidates for university internships and first jobs, recruiters give high priority to social capital, but not to intellectual capital. 
B)  Social capital is your ability to connect with others, whereas intellectual capital is your ability to move information to and from others. 
C)  Whereas intellectual capital is basically what you know, social capital comes from the people you know and how well you relate to them. 
D)  Capital available for the operations of a firm is called intellectual capital, whereas capital available for investment in new or speculative enterprises is called social capital. 
E)  Social capital is a non-monetary measure, whereas intellectual capital is a monetary measure. 
A)  When screening candidates for university internships and first jobs, recruiters give high priority to social capital, but not to intellectual capital. 
B)  Social capital is your ability to connect with others, whereas intellectual capital is your ability to move information to and from others. 
C)  Whereas intellectual capital is basically what you know, social capital comes from the people you know and how well you relate to them. 
D)  Capital available for the operations of a firm is called intellectual capital, whereas capital available for investment in new or speculative enterprises is called social capital. 
E)  Social capital is a non-monetary measure, whereas intellectual capital is a monetary measure.

Question 17

The compromise style of conflict management pretends that conflict doesn't really exist.

Accepted Answer

A) True 
 B)False

Question 18

An active listener never lets the source know that her or his feelings are being recognized.

Accepted Answer

A) True 
 B)False

Question 19

Kenzie is being cooperative but unassertive with his employees during a conflict situation. He tries to smooth over their differences but it only produces a false sense of harmony among them. Kenzie is using which conflict management style?

Accepted Answer

A)  avoidance 
B)  competition 
C)  accommodation 
D)  compromise 
E)  collaboration 
A)  avoidance 
B)  competition 
C)  accommodation 
D)  compromise 
E)  collaboration

Question 20

___ involves acting on the distributive assumption that in order for one party to gain, the other party must lose.

Accepted Answer

A)  Too much mediation 
B)  Falling prey to the myth of the "fixed pie" 
C)  Non-rational escalation of conflict 
D)  Overconfidence and ignoring others' needs 
E)  Too much "telling" and too little "hearing" 
A)  Too much mediation 
B)  Falling prey to the myth of the "fixed pie" 
C)  Non-rational escalation of conflict 
D)  Overconfidence and ignoring others' needs 
E)  Too much "telling" and too little "hearing"

Quality, cost, and harmony are criteria for evaluating the effectiveness of negotiations.

Mark, a manager at APZI Inc., wants to be consistently persuasive when communicating with his team members. To build credibility, Mark must

Which of the following is an example of a descriptive feedback?

Emotional conflicts result from ___.

The term ___ describes a form of communication transparency where employees are provided with essential financial information about their companies.

Conflicts are often inevitable in the business world. Explain the five different conflict management styles and their potential implications for actually resolving conflict situations.

Substantive conflicts result from feelings of anger, distrust, dislike, fear, and resentment, as well as from personality clashes and relationship problems.

Active listening entails listening for message content, listening for feelings, responding to feelings, noting all cues, and paraphrasing and restating.

Neehara is an executive at a consulting firm. While in office, she likes browsing the Web and using social networking sites. Which of the following statements is most likely to be true in this scenario?

The effect of status on communication often causes subordinates to place a positive bias on their communication with higher-level managers.

Common sources of noise in the communication process include all of the following except

A visitor dropping in during the middle of a meeting is an example of a distraction that can interfere with the effectiveness of communication.

Due to information filtering, the higher levels get biased and inaccurate information from below and end up making bad decisions.

___ involves being honest in sharing accurate and complete information about the organization and workplace affairs.

When employees have feelings of anger, distrust, dislike, fear, and resentment toward others, ___ conflict is the likely cause.

Which of the following is a difference between intellectual capital and social capital?

The compromise style of conflict management pretends that conflict doesn't really exist.

An active listener never lets the source know that her or his feelings are being recognized.

Kenzie is being cooperative but unassertive with his employees during a conflict situation. He tries to smooth over their differences but it only produces a false sense of harmony among them. Kenzie is using which conflict management style?

___ involves acting on the distributive assumption that in order for one party to gain, the other party must lose.

Introducing Management

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Innovation, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Information and Decision Making

Planning Processes and Techniques

Control Processes and Systems

Strategy and Strategic Management

Organization Structures and Design

Organization Culture and Change

Strategic Human Resource Management

Leading and Leadership Development

Individual Behavior

Motivation Theory and Practice

Teams and Teamwork

Operations and Services Management

Filters

Exam 18: Communication and Collaboration

Quality, cost, and harmony are criteria for evaluating the effectiveness of negotiations.

Mark, a manager at APZI Inc., wants to be consistently persuasive when communicating with his team members. To build credibility, Mark must

Which of the following is an example of a descriptive feedback?

Emotional conflicts result from ___.

The term ___ describes a form of communication transparency where employees are provided with essential financial information about their companies.

Conflicts are often inevitable in the business world. Explain the five different conflict management styles and their potential implications for actually resolving conflict situations.

Substantive conflicts result from feelings of anger, distrust, dislike, fear, and resentment, as well as from personality clashes and relationship problems.

Active listening entails listening for message content, listening for feelings, responding to feelings, noting all cues, and paraphrasing and restating.

Neehara is an executive at a consulting firm. While in office, she likes browsing the Web and using social networking sites. Which of the following statements is most likely to be true in this scenario?

The effect of status on communication often causes subordinates to place a positive bias on their communication with higher-level managers.

Common sources of noise in the communication process include all of the following except

A visitor dropping in during the middle of a meeting is an example of a distraction that can interfere with the effectiveness of communication.

Due to information filtering, the higher levels get biased and inaccurate information from below and end up making bad decisions.

___ involves being honest in sharing accurate and complete information about the organization and workplace affairs.

When employees have feelings of anger, distrust, dislike, fear, and resentment toward others, ___ conflict is the likely cause.

Which of the following is a difference between intellectual capital and social capital?

The compromise style of conflict management pretends that conflict doesn't really exist.

An active listener never lets the source know that her or his feelings are being recognized.

Kenzie is being cooperative but unassertive with his employees during a conflict situation. He tries to smooth over their differences but it only produces a false sense of harmony among them. Kenzie is using which conflict management style?

___ involves acting on the distributive assumption that in order for one party to gain, the other party must lose.

Introducing Management

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Innovation, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Information and Decision Making

Planning Processes and Techniques

Control Processes and Systems

Strategy and Strategic Management

Organization Structures and Design

Organization Culture and Change

Strategic Human Resource Management

Leading and Leadership Development

Individual Behavior

Motivation Theory and Practice

Teams and Teamwork

Operations and Services Management

Filters