Exam 18: Communication and Collaboration

Daniel knew his company wanted the merger between his company and the Europeans' company to go forward very much. He had to use his tried-and-true tactic of being very pushy to get his point across or he wouldn't make the deal, and lose his promotion. After two weeks of meetings he couldn't understand why the Europeans he was meeting with were not on board with his proposal. Why wasn't Daniel sealing the deal?

ZebraTech is an IT company that provides information to its employees about the earnings of the company, its profits, expenses, etc. on a regular basis. In this scenario, the company can be said to follow which of the following styles of management?

The effect of status on communication within a company ___.

___ focuses on win-lose claims made by each party for certain preferred outcomes.

The process of helping the source of a message say what he or she really means is called ___.

Cesar has to tell his employees that the office will not be closing for the Christmas week as originally planned. He holds a meeting to explain the change, but the employees challenge everything he says and ask multiple questions at once. At the end of the meeting it's clear that most people do not have a clear understanding about the change. Which of the following explains why the message was not understood?

Win-win conflict resolution is the most preferred result of conflict management.

Which of the following statements accurately describes communication effectiveness?

Organizational ecology utilizes office or workspace architecture to help facilitate intense communication.

Which of the following is an example of high communication transparency?

Becoming effective in written and oral communications requires skill, takes practice and hard work, and is essential for managers.

No one should lose in a principled negotiation, and positive relationships should be maintained in the process.

The process of alternative dispute resolution utilizes mediation or arbitration, but does so only after direct attempts to negotiate agreements between the conflicting parties have failed.

Non-rational escalation of conflict occurs when the negotiator becomes committed to previously stated demands and allows needs for "ego" and "face saving" to increase the perceived importance of satisfying those demands.

Managers may choose different integrative devices for resolving conflicts between individuals or groups. Which of the following is not one of these integrative devices?

Anything that interferes with the effectiveness of the communication process is noise.

Becoming effective in written and oral communications ___.

Which of the following is one of the criteria of an effective negotiation?

Spoken channels work best for messages that are complex and difficult to convey.

In a communication channel, high channel richness is impersonal, one-way, and fast.