Exam 18: Communication and Collaboration

Two members of Jaxon's team were driving him crazy. He placed each one of the two problem team members in separate offices to work out their project tasks separately. Jaxon stayed with the rest of the team in the lab to work on the rest of the project tasks. Which approach to conflict management did Jaxon employ with the two problem team members?

Not all conflict can be resolved at the interpersonal level.

Matthew indicates his preference for the use of interpersonal space by placing a chair in front of his desk for clients to sit in when discussing their orders. Matthew's action is a reflection of ___.

Constructive feedback should be given at a time when you are most ready and able to have an impact on the receiver.

A negotiator's personal best alternative to a negotiated agreement (BATNA) addresses his or her question: "What will I do if an agreement cannot be reached?"

The employees of a garment factory and its top managers get involved in a negotiation about the wages of the employees. They thoroughly examine each other's claims and come to a mutually beneficial arrangement. As per this arrangement, the employees are given a salary hike of 30%, while they increase their productivity by 10% thus benefiting the factory. Identify the type of negotiation in this scenario from the following.

The distance between people conveys varying intentions in terms of intimacy, openness, and status in interpersonal communications.

The avoidance and accommodation conflict management styles create lose-lose conflicts.

Priya is a very efficient manager and is very popular with her team members. Whenever her team members talk to her, she tries to properly understand the content of their message, tries to identify their feelings, and looks for signs that can help her to interpret their message. In this scenario, Priya is involved in the process of

When Jeremy, a manager at Kwiksorb Corp., sets up a virtual meeting to send a complex message that is better delivered face-to-face, the communication process suffers from ___.

___ is the process of making joint decisions when the parties involved have different preferences.

Kyle, a young college student, wanted a motorcycle. He talked to his parents and convinced them that it would only do him good. Next day, his father took him to a motorcycle dealer. Which of the following terms would best describe Kyle's communication?

Non-verbal communication seldom interferes with the effectiveness of verbal communication in a cross-cultural sense, as it's easy to hire good language interpreters.

Which of the following statements correctly identifies elements of constructive feedback?

The medium through which a message is conveyed from sender to receiver is called a communication channel.

___ breed conflict when people depend on others to perform well in order to perform well themselves.

___ in the form of unclear job expectations and other task uncertainties increase the likelihood for people to work at cross-purposes.

The physical layout of an office or room is a form of non-verbal communication.

___conflict harms performance, relationships, and even individual well-being.

___ are most suitable for simple messages that are easy to convey and for those that require extensive dissemination quickly.