Exam 18: Communication and Collaboration

Effective communication occurs when ___.

As a cause of conflict, role ambiguities involve conflicts that remain latent and later re-emerge.

Conflict that occurs because of disagreements over things such as goals, the allocation of resources, the distribution of rewards, policies and procedures, or job assignments is referred to as emotional conflict.

The ___ negotiation approach focuses on "win-lose" claims made by each party for certain preferred results.

___involves working through conflict differences and solving problems so everyone wins.

Mediation involves a neutral third party who acts as a "judge" and issues a binding decision to resolve a dispute.

Changing reward systems is a way of reinforcing teamwork and reducing the tendencies of team members to compete with one another.

Maria is very angry with Da Chun, her boss, because Da Chun would not approve her leave request. Maria dislikes Da Chun and often gets into arguments with her. In this scenario, Maria and Da Chun are likely to be involved in a(n) ___.

Which of the following conflict management approaches often create lose-lose conflict?

A mixed message occurs when ___.

Conflict may remain latent in the situation if it is not resolved.

Physical distractions create information overload but their impact can be minimized by setting priorities and planning.

___ is the process of sending and receiving symbols with meanings attached to them.

In the communication process, the messenger is the person who is responsible for encoding an intended message into meaningful verbal and non-verbal symbols.

Which of the following is not one of the rules of principled negotiation?

___ occurs when the negotiator becomes committed to previously stated demands and allows needs for "ego" and "face saving" to increase the perceived importance of satisfying those demands.

The effect of status on communication is seldom serious because it results from managers having to listen too much to employees.

Building credibility through ___ requires knowledge about the issue in question and/or a successful prior track record at dealing with similar issues.

The process of ___ utilizes mediation or arbitration, but does so only after direct attempts to negotiate agreements between the conflicting parties have failed.

Conflict that occurs because of disagreements over things such as goals, the allocation of resources, the distribution of rewards, policies and procedures, or job assignments is referred to as ___ conflict.