Question 1

When employees have feelings of anger, distrust, dislike, fear, and resentment toward others, emotional conflict is the likely cause.

Accepted Answer

A) True 
 B)False

Question 2

The goal of ___ is to achieve a final agreement based on the merits of each party's claims.

Accepted Answer

A)  accommodating negotiation 
B)  distributive negotiation 
C)  principled negotiation 
D)  authoritative command negotiation 
E)  compromise negotiation 
A)  accommodating negotiation 
B)  distributive negotiation 
C)  principled negotiation 
D)  authoritative command negotiation 
E)  compromise negotiation

Question 3

Which of the following statements is true of conflict?

Accepted Answer

A)  Positive performance results from very little conflict. 
B)  Medium levels of conflict are constructive. 
C)  Functional conflict leads to negative performance. 
D)  Absent of conflict leads to higher creativity. 
E)  Dysfunctional conflict leads to positive performance. 
A)  Positive performance results from very little conflict. 
B)  Medium levels of conflict are constructive. 
C)  Functional conflict leads to negative performance. 
D)  Absent of conflict leads to higher creativity. 
E)  Dysfunctional conflict leads to positive performance.

Question 4

___is the process of helping the source of a message say what he or she really means.

Accepted Answer

A)  Communication transparency 
B)  Information filtering 
C)  Active listening 
D)  Proxemics 
E)  Open book management 
A)  Communication transparency 
B)  Information filtering 
C)  Active listening 
D)  Proxemics 
E)  Open book management

Question 5

Suppose that a manager responds to a disagreement between subordinates by saying: "I don't want to get in the middle of your personal disputes." This manager is using which conflict management style?

Accepted Answer

A)  avoidance 
B)  authoritative command 
C)  accommodation 
D)  collaboration 
E)  unassertive 
A)  avoidance 
B)  authoritative command 
C)  accommodation 
D)  collaboration 
E)  unassertive

Question 6

Difficulties in communication between people from different cultures may result from the tendency to consider one's own culture as superior to all others. This tendency is known as ___.

Accepted Answer

A)  impression management 
B)  the halo effect 
C)  ethnocentrism 
D)  culture shock 
E)  the status effect 
A)  impression management 
B)  the halo effect 
C)  ethnocentrism 
D)  culture shock 
E)  the status effect

Question 7

It is extremely difficult, if not impossible, to effectively resolve conflicts by changing reward systems to reduce competition among individuals and groups for rewards.

Accepted Answer

A) True 
 B)False

Question 8

___presents a message in a manner that causes the other person to support it.

Accepted Answer

A)  Information filtering 
B)  Scientific management 
C)  Ethnocentrism 
D)  Active listening 
E)  Persuasive communication 
A)  Information filtering 
B)  Scientific management 
C)  Ethnocentrism 
D)  Active listening 
E)  Persuasive communication

Question 9

Physical distractions seldom interfere with the effectiveness of communication.

Accepted Answer

A) True 
 B)False

Question 10

Ethnocentrism refers to favouritism shown to relatives or close friends by those in power (as by giving them jobs).

Accepted Answer

A) True 
 B)False

Question 11

Explain the different causes of conflict.

Accepted Answer

A number of things can cause or set the

Question 12

Pablo is a department manager for a firm that develops computer-networking packages. This morning he held a staff meeting with his subordinates to inform them about some design changes. Several of them felt the changes might not work but were somewhat reluctant to bring it up in the meeting. Even though they did bring it up in the meeting, they diluted the impact of their objections and concerns. Pablo didn't give them much chance anyway when he said, "I've been around here a long time. The changes will work. I don't have time to discuss it. Just make the changes and get on with things." This is a good example of how ___ can become a barrier to effective communication.

Accepted Answer

A)  non-verbal signals 
B)  semantic problems 
C)  proxemics 
D)  filtering and status effects 
E)  physical distractions 
A)  non-verbal signals 
B)  semantic problems 
C)  proxemics 
D)  filtering and status effects 
E)  physical distractions

Question 13

Conflicts can be resolved by making more resources available to everyone or by replacing or transferring one or more of the conflicting parties.

Accepted Answer

A) True 
 B)False

Question 14

Too much "telling" and too little "hearing" occurs when the negotiator becomes overconfident, believing that his or her position is the only correct one, and failing to see the needs of the other party and the merits of the other party's position.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following statements on physical distractions is incorrect?

Accepted Answer

A)  Physical distractions include phone calls and personal interruptions. 
B)  Physical distractions create information overload. 
C)  Physical distractions can be corrected by setting priorities and planning. 
D)  Physical distractions are a source of noise. 
E)  Physical distractions seldom interfere with the effectiveness of communication. 
A)  Physical distractions include phone calls and personal interruptions. 
B)  Physical distractions create information overload. 
C)  Physical distractions can be corrected by setting priorities and planning. 
D)  Physical distractions are a source of noise. 
E)  Physical distractions seldom interfere with the effectiveness of communication.

Question 16

What are the fundamental barriers to effective communication?

Accepted Answer

The major barriers to effective communic

Question 17

Mediation usually includes a formal hearing in which the mediator listens to both sides and reviews all facets of the case before issuing a ruling.

Accepted Answer

A) True 
 B)False

Question 18

___ conflict occurs when no one achieves his or her true desire and the underlying reasons for conflict remain unaffected.

Accepted Answer

A)  Lose-lose 
B)  Win-lose 
C)  Win-win 
D)  Satisficing 
E)  Optimizing 
A)  Lose-lose 
B)  Win-lose 
C)  Win-win 
D)  Satisficing 
E)  Optimizing

Question 19

As a cause of conflict, role ambiguities involve unclear job expectations and other task uncertainties that increase the likelihood of people working at cross-purposes.

Accepted Answer

A) True 
 B)False

Question 20

What is the structural solution to managing conflict when people just can't seem to appreciate one another's points of view?

Accepted Answer

A)  appealing to higher-level goals 
B)  making more resources available to everyone 
C)  altering the physical environment 
D)  changing reward systems 
E)  using integrating devices 
A)  appealing to higher-level goals 
B)  making more resources available to everyone 
C)  altering the physical environment 
D)  changing reward systems 
E)  using integrating devices

When employees have feelings of anger, distrust, dislike, fear, and resentment toward others, emotional conflict is the likely cause.

The goal of ___ is to achieve a final agreement based on the merits of each party's claims.

Which of the following statements is true of conflict?

___is the process of helping the source of a message say what he or she really means.

Suppose that a manager responds to a disagreement between subordinates by saying: "I don't want to get in the middle of your personal disputes." This manager is using which conflict management style?

Difficulties in communication between people from different cultures may result from the tendency to consider one's own culture as superior to all others. This tendency is known as ___.

It is extremely difficult, if not impossible, to effectively resolve conflicts by changing reward systems to reduce competition among individuals and groups for rewards.

___presents a message in a manner that causes the other person to support it.

Physical distractions seldom interfere with the effectiveness of communication.

Ethnocentrism refers to favouritism shown to relatives or close friends by those in power (as by giving them jobs).

Explain the different causes of conflict.

Conflicts can be resolved by making more resources available to everyone or by replacing or transferring one or more of the conflicting parties.

Too much "telling" and too little "hearing" occurs when the negotiator becomes overconfident, believing that his or her position is the only correct one, and failing to see the needs of the other party and the merits of the other party's position.

Which of the following statements on physical distractions is incorrect?

What are the fundamental barriers to effective communication?

Mediation usually includes a formal hearing in which the mediator listens to both sides and reviews all facets of the case before issuing a ruling.

___ conflict occurs when no one achieves his or her true desire and the underlying reasons for conflict remain unaffected.

As a cause of conflict, role ambiguities involve unclear job expectations and other task uncertainties that increase the likelihood of people working at cross-purposes.

What is the structural solution to managing conflict when people just can't seem to appreciate one another's points of view?

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Exam 18: Communication and Collaboration

When employees have feelings of anger, distrust, dislike, fear, and resentment toward others, emotional conflict is the likely cause.

The goal of ___ is to achieve a final agreement based on the merits of each party's claims.

Which of the following statements is true of conflict?

___is the process of helping the source of a message say what he or she really means.

Suppose that a manager responds to a disagreement between subordinates by saying: "I don't want to get in the middle of your personal disputes." This manager is using which conflict management style?

Difficulties in communication between people from different cultures may result from the tendency to consider one's own culture as superior to all others. This tendency is known as ___.

It is extremely difficult, if not impossible, to effectively resolve conflicts by changing reward systems to reduce competition among individuals and groups for rewards.

___presents a message in a manner that causes the other person to support it.

Physical distractions seldom interfere with the effectiveness of communication.

Ethnocentrism refers to favouritism shown to relatives or close friends by those in power (as by giving them jobs).

Explain the different causes of conflict.

Conflicts can be resolved by making more resources available to everyone or by replacing or transferring one or more of the conflicting parties.

Too much "telling" and too little "hearing" occurs when the negotiator becomes overconfident, believing that his or her position is the only correct one, and failing to see the needs of the other party and the merits of the other party's position.

Which of the following statements on physical distractions is incorrect?

What are the fundamental barriers to effective communication?

Mediation usually includes a formal hearing in which the mediator listens to both sides and reviews all facets of the case before issuing a ruling.

___ conflict occurs when no one achieves his or her true desire and the underlying reasons for conflict remain unaffected.

As a cause of conflict, role ambiguities involve unclear job expectations and other task uncertainties that increase the likelihood of people working at cross-purposes.

What is the structural solution to managing conflict when people just can't seem to appreciate one another's points of view?

Introducing Management

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Innovation, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Information and Decision Making

Planning Processes and Techniques

Control Processes and Systems

Strategy and Strategic Management

Organization Structures and Design

Organization Culture and Change

Strategic Human Resource Management

Leading and Leadership Development

Individual Behavior

Motivation Theory and Practice

Teams and Teamwork

Operations and Services Management

Filters