Exam 18: Communication and Collaboration

The type of conflict that stimulates employees to work toward greater effort, cooperation, and creativity is functional conflict.

___ involves being sincere and trying to find out the full meaning of what is being said.

When ___, feedback can be listened to, accepted, and used to good advantage by the receiver.

Filtering is the intentional distortion of information to make it appear favourable to the recipient.

Passive listening involves being sincere and trying to find out the full meaning of what is being said.

An active listener must never paraphrase and restate to the source what he thinks he is hearing.

Managers need to understand the limits of a channel and choose wisely in communicating various types of messages.

Explain why understanding the communication process and having communication skills are important for managerial success.

Whenever she is involved in a disagreement, Hermione tries to partially satisfy both her concerns and the other party's concerns through bargaining and appropriate trade-offs. Hermione uses which conflict management style?

While Leroy said he understood the terms of the agreement, he had a quizzical look on his face. Which of the following barriers to communication does this exemplify?

Which of the following is an integrating device used to help manage conflicts between groups?

Guidelines for making a successful oral presentation include all of the following except

A(n) ___ is a neutral third party who issues a binding decision to resolve a dispute.

To build credibility through expertise, you must be knowledgeable about the issue in question or have a successful track record in dealing with similar issues in the past.

To promote communication transparency, all information in a company should be available to all employees in that company.

Dysfunctional conflict can bring new ideas into the workplace and improve task performance.

Communication is the glue that binds together the four functions of planning, organizing, leading, and ___.

In the communication process, ___ is sent through a communication channel to a ___, who then decodes or interprets its meaning.

Guidelines for making a successful oral presentation include being audience centred and making eye contact, being on time, knowing what you want to say, and accenting the presentation.

In assessing conflict management styles, cooperativeness refers to the desire to satisfy one's own needs and concerns.