Exam 18: Communication and Collaboration

A company decided to improve communication among its workers by removing walls and doors and using an open floor plan. This use of space in communication is called

The conflict management style of accommodation is characterized by downplaying disagreement, withdrawing from the situation, and/or staying neutral at all costs.

The practice of ___ involves utilizing office or workspace architecture to help facilitate intense communication.

___ is that which is based on trust, respect, and integrity in the eyes of others.

The process of telling other people how you feel about something they did or said, or about the situation in general, is called ___.

The principled or integrative negotiation approach focuses on trying to achieve a "win-win" solution that considers the interests of all the negotiating parties.

___ is a disagreement over issues of substance and/or an emotional antagonism.

Feedback is often effective when used with a threatening edge that demonstrates who is in charge.

When words communicate one message while actions, body language, or appearance communicate something else it results in a(n) ___.

Effective conflict resolution can be achieved by eliminating the underlying substantive or emotional causes of conflict, thus reducing the potential for similar conflicts in the future.

Credibility refers to trust, respect, and integrity in the eyes of others.

The distributive negotiation approach focuses on "win-lose" claims made by each party for certain preferred results.

Guidelines for making a successful oral presentation include all of the following except

Office cubicles promote small-team interactions and facilitate the trend toward fewer meetings.

According to the text, which of the following is not a cause of conflict?

The best advice regarding email privacy at work is to ___.

Non-verbal communication can be transmitted without the sender knowing or desiring it, or it can be used intentionally to enhance oral communication.

When present, feedback reverses the communication process and conveys the receiver's response to the sender.

Professor Wylie's students come to him with frustrations about not understanding the instructions for a project he assigned. He listens keenly to what is being expressed and is cautious not to make hasty judgments or conclusions. Professor Wylie uses ___ to improve communication between the students and him.

Communication in contemporary organizations relies on the use of information technology such as email, voice mail, instant messaging, teleconferencing, online discussions, videoconferencing, computer-mediated meetings, intranets, and Web portals.