Question 1

The use of information technology to monitor and control a physical process is known as:

Accepted Answer

A) process control. 
B) computer-aided design. 
C) information numeric control. 
D) numeric control. 
E) IT oversight. 
A) process control. 
B) computer-aided design. 
C) information numeric control. 
D) numeric control. 
E) IT oversight.

Question 2

High fixed costs and low variable costs are typical of which approach?

Accepted Answer

A) product 
B) process 
C) mass customization 
D) repetitive 
E) A and C 
A) product 
B) process 
C) mass customization 
D) repetitive 
E) A and C

Question 3

Which of the following products is likely to be assembled on a repetitive process line?

Accepted Answer

A) automobiles 
B) custom personal computers 
C) custom cakes 
D) steel 
E) beer 
A) automobiles 
B) custom personal computers 
C) custom cakes 
D) steel 
E) beer

Question 4

Align Technology uses a ________ approach to produce clear plastic removable aligners.

Accepted Answer

A) mass customization 
B) product focus 
C) process focus 
D) repetitive focus 
E) crossover 
A) mass customization 
B) product focus 
C) process focus 
D) repetitive focus 
E) crossover

Question 5

When selecting new equipment and technology,decision makers look for flexibility-the ability to respond with little penalty in time,cost,or customer value.

Accepted Answer

A) True 
 B)False

Question 6

Harley-Davidson,because it has so many possible combinations of products,utilizes the process strategy of mass customization.

Accepted Answer

A) True 
 B)False

Question 7

Why is Harley-Davidson identified as a repetitive manufacturer,not a mass customizer?

Accepted Answer

While Harley-Davidson's motorcycles vari

Question 8

Intermittent processes are organized around processes.

Accepted Answer

A) True 
 B)False

Question 9

A product is currently made in a process-focused shop,where fixed costs are $9,000 per year and variable costs are $50 per unit.The firm is considering a fundamental shift in process,to repetitive manufacturing.The new process would have fixed costs of $90,000,and variable costs of $5.What is the crossover point for these processes? For what range of outputs is each process appropriate?

Accepted Answer

The crossover is at 1800 units

Question 10

Additive manufacturing can use which of the following materials?

Accepted Answer

A) plastics 
B) ceramics 
C) living cells 
D) chocolate 
E) all of the above 
A) plastics 
B) ceramics 
C) living cells 
D) chocolate 
E) all of the above

Question 11

The process strategy that is organized around processes to facilitate low-volume,high-variety processes is called a(n)________.

Accepted Answer

The answer of The process strategy that is organized around...

Question 12

________ is a computer-controlled warehouse that provides for the automatic placement of parts into and from designated places within the warehouse.

Accepted Answer

Automated

Question 13

Frito-Lay is to ________ focus as Harley Davidson is to ________ focus.

Accepted Answer

A) process,repetitive 
B) product,repetitive 
C) repetitive,product 
D) process,product 
E) product,mass customization 
A) process,repetitive 
B) product,repetitive 
C) repetitive,product 
D) process,product 
E) product,mass customization

Question 14

Recent events suggest that additive manufacturing is just a fad.

Accepted Answer

A) True 
 B)False

Question 15

The advantage of additive manufacturing includes supporting:

Accepted Answer

A) innovative product design. 
B) ASRS and AGVs. 
C) information numeric control. 
D) flexible manufacturing systems (FMS). 
E) all of the above 
A) innovative product design. 
B) ASRS and AGVs. 
C) information numeric control. 
D) flexible manufacturing systems (FMS). 
E) all of the above

Question 16

One fundamental difference between a process chart and a flowchart is that:

Accepted Answer

A) the process chart adds a time dimension to the horizontal axis,while a flowchart is not time-oriented. 
B) the process chart includes the supply chain,while the flowchart stays within an organization. 
C) the process chart is more like a table,while the flowchart is more like a schematic diagram. 
D) the process chart focuses on the customer and on the provider's interaction with the customer,while the flowchart does not deal directly with the customer. 
E) None of these is true,because a process chart and a flowchart are the same thing. 
A) the process chart adds a time dimension to the horizontal axis,while a flowchart is not time-oriented. 
B) the process chart includes the supply chain,while the flowchart stays within an organization. 
C) the process chart is more like a table,while the flowchart is more like a schematic diagram. 
D) the process chart focuses on the customer and on the provider's interaction with the customer,while the flowchart does not deal directly with the customer. 
E) None of these is true,because a process chart and a flowchart are the same thing.

Question 17

Successful process redesign focuses on departmental areas where small,continuous improvements can be made.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is not one of the strategies for improving service productivity?

Accepted Answer

A) self-service 
B) automation 
C) scheduling 
D) separation 
E) mass customization 
A) self-service 
B) automation 
C) scheduling 
D) separation 
E) mass customization

Question 19

Which of the following phrases best describes process focus?

Accepted Answer

A) low volume,high variety 
B) Finished goods are usually made to a forecast and stored. 
C) Operators are less broadly skilled. 
D) high fixed costs,low variable costs 
E) low inventory 
A) low volume,high variety 
B) Finished goods are usually made to a forecast and stored. 
C) Operators are less broadly skilled. 
D) high fixed costs,low variable costs 
E) low inventory

Question 20

________ represent an organization's attempt to gain increased efficiency through specialization,which can include,for example,concentrating on certain classes of customers.

Accepted Answer

The answer of ________ represent an organization's attempt to gain...

Exam 7: Process Strategy

The use of information technology to monitor and control a physical process is known as:

High fixed costs and low variable costs are typical of which approach?

Which of the following products is likely to be assembled on a repetitive process line?

Align Technology uses a ________ approach to produce clear plastic removable aligners.

When selecting new equipment and technology,decision makers look for flexibility-the ability to respond with little penalty in time,cost,or customer value.

Harley-Davidson,because it has so many possible combinations of products,utilizes the process strategy of mass customization.

Why is Harley-Davidson identified as a repetitive manufacturer,not a mass customizer?

Intermittent processes are organized around processes.

Additive manufacturing can use which of the following materials?

The process strategy that is organized around processes to facilitate low-volume,high-variety processes is called a(n)________.

________ is a computer-controlled warehouse that provides for the automatic placement of parts into and from designated places within the warehouse.

Frito-Lay is to ________ focus as Harley Davidson is to ________ focus.

Recent events suggest that additive manufacturing is just a fad.

The advantage of additive manufacturing includes supporting:

One fundamental difference between a process chart and a flowchart is that:

Successful process redesign focuses on departmental areas where small,continuous improvements can be made.

Which of the following is not one of the strategies for improving service productivity?

Which of the following phrases best describes process focus?

________ represent an organization's attempt to gain increased efficiency through specialization,which can include,for example,concentrating on certain classes of customers.

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand ERP

Short-Term Scheduling

Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters

Frito-Lay is to focus as Harley Davidson is to focus.