Question 1

Which of the following provides automatic placement and withdrawal of parts and products into and from designated places in a warehouse?

Accepted Answer

A) AGV 
B) CAD/CAM 
C) CIM 
D) ASRS 
E) FMS 
A) AGV 
B) CAD/CAM 
C) CIM 
D) ASRS 
E) FMS

Question 2

The strategy for improving service productivity that customizes at delivery,rather than at production,is ________.

Accepted Answer

The answer of The strategy for improving service productivity that...

Question 3

Product focused processes:

Accepted Answer

A) allow more customization,but are not very efficient. 
B) are desirable because resource needs increase slowly with the complexity of a process. 
C) are processes that are specialized for relatively few products or customer groups. 
D) apply only to service firms,not to manufacturers. 
E) are profitable because customers demand flexibility,not specialization. 
A) allow more customization,but are not very efficient. 
B) are desirable because resource needs increase slowly with the complexity of a process. 
C) are processes that are specialized for relatively few products or customer groups. 
D) apply only to service firms,not to manufacturers. 
E) are profitable because customers demand flexibility,not specialization.

Question 4

Process control is the use of information technology to monitor and control a physical process.

Accepted Answer

A) True 
 B)False

Question 5

Identify the typical elements in a process control system.

Accepted Answer

Sensors collect data,which are read on a

Question 6

Professional services typically require low levels of labor intensity.

Accepted Answer

A) True 
 B)False

Question 7

An organization is considering three process configuration options.There are two different intermittent processes,as well as a repetitive focus.The smaller intermittent process has fixed costs of $3,000 per month and variable costs of $10 per unit.The larger intermittent process has fixed costs of $12,000 per month and variable costs of $2 per unit.A repetitive focus plant has fixed costs of $50,000 per month and variable costs of $1 per unit.
a.If the company produced 20,000 units,what would be its cost under each of the three choices?
b.Which process offers the lowest cost to produce 40,000 units? What is that cost?

Accepted Answer

(a)at 20,000 units,the costs are: small

Question 8

Which one of the following technologies is used ONLY for material handling,NOT actual production or assembly?

Accepted Answer

A) robots 
B) CNC 
C) CAD 
D) AGVs 
E) FMS 
A) robots 
B) CNC 
C) CAD 
D) AGVs 
E) FMS

Question 9

Which of the following technologies could enable a cashier to scan the entire contents of a shopping cart in seconds?

Accepted Answer

A) ASRS 
B) AGV 
C) CAD/CAM 
D) RFID 
E) FMS 
A) ASRS 
B) AGV 
C) CAD/CAM 
D) RFID 
E) FMS

Question 10

Process X has fixed costs of $10,000 and variable costs of $2.40 per unit.Process Y has fixed costs of $9,000 and variable costs of $2.25 per unit.Which of the following statements is TRUE?

Accepted Answer

A) The crossover point is approximately 6667 units. 
B) It is impossible for one process to have both of its costs lower than those of another process. 
C) Process Y is cheaper than process X at all volumes. 
D) Process X should be selected for very large production volumes. 
E) Process X is more profitable than process Y and should be selected. 
A) The crossover point is approximately 6667 units. 
B) It is impossible for one process to have both of its costs lower than those of another process. 
C) Process Y is cheaper than process X at all volumes. 
D) Process X should be selected for very large production volumes. 
E) Process X is more profitable than process Y and should be selected.

Question 11

________ involves the ability to respond with little penalty in time,cost,or customer value.

Accepted Answer

The answer of ________ involves the ability to respond with...

Question 12

An assembly line is an example of a:

Accepted Answer

A) product-focused process. 
B) process-focused process. 
C) repetitive process. 
D) line process. 
E) specialized process. 
A) product-focused process. 
B) process-focused process. 
C) repetitive process. 
D) line process. 
E) specialized process.

Question 13

Service blueprinting:

Accepted Answer

A) provides the basis to negotiate prices with suppliers. 
B) mimics the way people communicate. 
C) determines the best time for each step in the process. 
D) focuses on the provider's interaction with the customer. 
E) uses the schematic of a house to diagram a service process. 
A) provides the basis to negotiate prices with suppliers. 
B) mimics the way people communicate. 
C) determines the best time for each step in the process. 
D) focuses on the provider's interaction with the customer. 
E) uses the schematic of a house to diagram a service process.

Question 14

________ is a rapid,low-cost production process that caters to constantly changing unique customer desires.

Accepted Answer

The answer of ________ is a rapid,low-cost production process that...

Question 15

Process A has fixed costs of $1000 and variable costs of $5 per unit.Process B has fixed costs of $500 and variable costs of $15 per unit.What is the crossover point between process A and process B?

Accepted Answer

A) 50 units 
B) 200 units 
C) $2,500 
D) $5,000 
E) $9,500 
A) 50 units 
B) 200 units 
C) $2,500 
D) $5,000 
E) $9,500

Question 16

Identify the five major tools of process analysis and design.Describe them in a sentence or two each.

Accepted Answer

A flowchart is a schematic or drawing of

Question 17

Identify the techniques for improving service productivity.For any two techniques,describe in a short paragraph,and include an example.

Accepted Answer

The seven techniques are separation,self

Question 18

The advantage of additive manufacturing includes supporting:

Accepted Answer

A) innovative product design. 
B) minimal custom tooling. 
C) low inventory. 
D) speed to market. 
E) all of the above 
A) innovative product design. 
B) minimal custom tooling. 
C) low inventory. 
D) speed to market. 
E) all of the above

Question 19

Flexible manufacturing systems,because of easily changed control programs,are able to perform such tasks as manufacturing one-of-a-kind parts economically.

Accepted Answer

A) True 
 B)False

Question 20

Arnold Palmer Hospital uses which focus?

Accepted Answer

A) process 
B) repetitive 
C) product 
D) mass customization 
E) A and D 
A) process 
B) repetitive 
C) product 
D) mass customization 
E) A and D

Exam 7: Process Strategy

Which of the following provides automatic placement and withdrawal of parts and products into and from designated places in a warehouse?

The strategy for improving service productivity that customizes at delivery,rather than at production,is ________.

Product focused processes:

Process control is the use of information technology to monitor and control a physical process.

Identify the typical elements in a process control system.

Professional services typically require low levels of labor intensity.

Which one of the following technologies is used ONLY for material handling,NOT actual production or assembly?

Which of the following technologies could enable a cashier to scan the entire contents of a shopping cart in seconds?

Process X has fixed costs of $10,000 and variable costs of $2.40 per unit.Process Y has fixed costs of $9,000 and variable costs of $2.25 per unit.Which of the following statements is TRUE?

________ involves the ability to respond with little penalty in time,cost,or customer value.

An assembly line is an example of a:

Service blueprinting:

________ is a rapid,low-cost production process that caters to constantly changing unique customer desires.

Process A has fixed costs of $1000 and variable costs of $5 per unit.Process B has fixed costs of $500 and variable costs of $15 per unit.What is the crossover point between process A and process B?

Identify the five major tools of process analysis and design.Describe them in a sentence or two each.

Identify the techniques for improving service productivity.For any two techniques,describe in a short paragraph,and include an example.

The advantage of additive manufacturing includes supporting:

Flexible manufacturing systems,because of easily changed control programs,are able to perform such tasks as manufacturing one-of-a-kind parts economically.

Arnold Palmer Hospital uses which focus?

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