Question 1

Computer-integrated manufacturing (CIM)includes manufacturing systems that have:

Accepted Answer

A) computer-aided design,a flexible manufacturing system,inventory control,warehousing and shipping integrated. 
B) transaction processing,management information systems,and decision support systems integrated. 
C) automated guided vehicles,robots,and process control integrated. 
D) robots,automated guided vehicles,and transfer equipment integrated. 
E) all of their computers integrated with the marketing department. 
A) computer-aided design,a flexible manufacturing system,inventory control,warehousing and shipping integrated. 
B) transaction processing,management information systems,and decision support systems integrated. 
C) automated guided vehicles,robots,and process control integrated. 
D) robots,automated guided vehicles,and transfer equipment integrated. 
E) all of their computers integrated with the marketing department.

Question 2

What have restaurants such as Steakhouses and Stacked Restaurants used to replace their traditional paper menus?

Accepted Answer

A) spoken descriptions 
B) singing descriptions 
C) menus painted on the walls 
D) index cards containing a picture of each item 
E) iPad menus 
A) spoken descriptions 
B) singing descriptions 
C) menus painted on the walls 
D) index cards containing a picture of each item 
E) iPad menus

Question 3

In an affluent society,how do we produce a wide number of options for products at low cost? Hint: Focus on how to address some of the major challenges of mass customization.

Accepted Answer

For mass customization,products should b

Question 4

The typical full-service restaurant uses a product-focused process.

Accepted Answer

A) True 
 B)False

Question 5

In the mass service and service factory quadrants of the service process matrix,the operations manager could focus on all of the following except:

Accepted Answer

A) automation. 
B) standardization. 
C) tight quality control. 
D) removing some services. 
E) customization. 
A) automation. 
B) standardization. 
C) tight quality control. 
D) removing some services. 
E) customization.

Question 6

"Operators simply load new programs,as necessary,to produce different products" describes:

Accepted Answer

A) CAD. 
B) automated guided vehicles. 
C) flexible manufacturing systems. 
D) vision systems. 
E) process control. 
A) CAD. 
B) automated guided vehicles. 
C) flexible manufacturing systems. 
D) vision systems. 
E) process control.

Question 7

What is a drawing of the movement of material,product,or people?

Accepted Answer

A) flowchart 
B) process chart 
C) service blueprint 
D) process map 
E) vision system 
A) flowchart 
B) process chart 
C) service blueprint 
D) process map 
E) vision system

Question 8

One of the similarities between process focus and mass-customization is:

Accepted Answer

A) the volume of outputs. 
B) the use of modules. 
C) many departments and many routings. 
D) the variety of outputs. 
E) All of the above are similarities. 
A) the volume of outputs. 
B) the use of modules. 
C) many departments and many routings. 
D) the variety of outputs. 
E) All of the above are similarities.

Question 9

The term focused processes refers to the quest for increased efficiency,whether in goods or services,that results from specialization.

Accepted Answer

A) True 
 B)False

Question 10

The assembly line is a classic example of a repetitive process.

Accepted Answer

A) True 
 B)False

Question 11

Mary is considering purchasing a machine from one of two suppliers.Supplier A's machine has an annual fixed cost of $10,000 and a unit variable cost of $2.10.Supplier B's machine has an annual fixed cost of $16,000 and a unit variable cost of $3.00.How large should Mary's annual demand be in order to make Supplier B's machine the better choice?

Accepted Answer

The answer is that there is no

Question 12

An example of the postponement strategy for improving service productivity is having the customer wait until you have sufficient time to serve the customer.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following phrases best describes product focus?

Accepted Answer

A) low volume,high variety 
B) Finished goods are usually made to order. 
C) Processes are designed to perform a wide variety of activities. 
D) high fixed costs,low variable costs 
E) high inventory 
A) low volume,high variety 
B) Finished goods are usually made to order. 
C) Processes are designed to perform a wide variety of activities. 
D) high fixed costs,low variable costs 
E) high inventory

Question 14

________ is a process analysis technique that focuses on the customer and the producer's interaction with the customer.

Accepted Answer

Service bl

Question 15

Identify the four basic process strategies,and describe them in a complete sentence or two each.

Accepted Answer

Process focus is a job shop-high variety

Question 16

Which of the following companies use a mass customization approach?

Accepted Answer

A) Dell 
B) Align Technology 
C) Frito-Lay 
D) Arnold Palmer hospital 
E) A and B 
A) Dell 
B) Align Technology 
C) Frito-Lay 
D) Arnold Palmer hospital 
E) A and B

Question 17

A(n)________ uses an automated work cell controlled by electronic signals from a common centralized computer facility.

Accepted Answer

flexible m

Question 18

________ is the use of information technology to control a physical process.

Accepted Answer

The answer of ________ is the use of information technology...

Question 19

Which of the following is true regarding the concept of flexibility?

Accepted Answer

A) It is the ability to respond with little penalty in time,cost,or customer value. 
B) It may be accomplished with digitally controlled equipment. 
C) It may involve modular or movable equipment. 
D) All of the above are true. 
E) None of the above is true. 
A) It is the ability to respond with little penalty in time,cost,or customer value. 
B) It may be accomplished with digitally controlled equipment. 
C) It may involve modular or movable equipment. 
D) All of the above are true. 
E) None of the above is true.

Question 20

Three of the four types of processes are:

Accepted Answer

A) goods,services,and hybrids. 
B) manual,automated,and service. 
C) process focus,repetitive focus,and product focus. 
D) modular,continuous,and technological. 
E) input,transformation,and output. 
A) goods,services,and hybrids. 
B) manual,automated,and service. 
C) process focus,repetitive focus,and product focus. 
D) modular,continuous,and technological. 
E) input,transformation,and output.

Exam 7: Process Strategy

Computer-integrated manufacturing (CIM)includes manufacturing systems that have:

What have restaurants such as Steakhouses and Stacked Restaurants used to replace their traditional paper menus?

In an affluent society,how do we produce a wide number of options for products at low cost? Hint: Focus on how to address some of the major challenges of mass customization.

The typical full-service restaurant uses a product-focused process.

In the mass service and service factory quadrants of the service process matrix,the operations manager could focus on all of the following except:

"Operators simply load new programs,as necessary,to produce different products" describes:

What is a drawing of the movement of material,product,or people?

One of the similarities between process focus and mass-customization is:

The term focused processes refers to the quest for increased efficiency,whether in goods or services,that results from specialization.

The assembly line is a classic example of a repetitive process.

An example of the postponement strategy for improving service productivity is having the customer wait until you have sufficient time to serve the customer.

Which of the following phrases best describes product focus?

________ is a process analysis technique that focuses on the customer and the producer's interaction with the customer.

Identify the four basic process strategies,and describe them in a complete sentence or two each.

Which of the following companies use a mass customization approach?

A(n)________ uses an automated work cell controlled by electronic signals from a common centralized computer facility.

________ is the use of information technology to control a physical process.

Which of the following is true regarding the concept of flexibility?

Three of the four types of processes are:

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand ERP

Short-Term Scheduling

Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

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