Question 1

Core competencies are good candidates for outsourcing.

Accepted Answer

A) True 
 B)False

Question 2

The creation of a unique advantage over competitors is called a(n)________.

Accepted Answer

competitiv

Question 3

Provide an example of an organization that achieves competitive advantage through experience differentiation.Explain.

Accepted Answer

Answers will vary,but Disney and Hard Ro

Question 4

The World Trade Organization has helped to significantly reduce tariffs around the world.

Accepted Answer

A) True 
 B)False

Question 5

The ________ strategy uses subsidiaries,franchises,or joint ventures with substantial independence.

Accepted Answer

The answer of The ________ strategy uses subsidiaries,franchises,or joint ventures...

Question 6

The ________ strategy utilizes a standardized product across countries.

Accepted Answer

The answer of The ________ strategy utilizes a standardized product...

Question 7

Which of the following is an example of competing on the basis of differentiation?

Accepted Answer

A) A firm manufactures its product with less raw material waste than its competitors do. 
B) A firm's products are introduced into the market faster than its competitors' products are. 
C) A firm's distribution network routinely delivers its product on time. 
D) A firm offers more reliable products than its competitors do. 
E) A firm advertises more than its competitors do. 
A) A firm manufactures its product with less raw material waste than its competitors do. 
B) A firm's products are introduced into the market faster than its competitors' products are. 
C) A firm's distribution network routinely delivers its product on time. 
D) A firm offers more reliable products than its competitors do. 
E) A firm advertises more than its competitors do.

Question 8

The theory of competitive advantage implies that you should allow another firm to perform work activities for your company if that company can do it more productively than you can.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following did the authors NOT suggest as a reason for globalizing operations?

Accepted Answer

A) reduce costs 
B) improve the supply chain 
C) pursue stockholder approval ratings 
D) understand markets 
E) attract and retain global talent 
A) reduce costs 
B) improve the supply chain 
C) pursue stockholder approval ratings 
D) understand markets 
E) attract and retain global talent

Question 10

Which of the international operations strategies uses import/export or licensing of existing products?

Accepted Answer

A) international strategy 
B) global strategy 
C) transnational strategy 
D) multidomestic strategy 
E) worldwide strategy 
A) international strategy 
B) global strategy 
C) transnational strategy 
D) multidomestic strategy 
E) worldwide strategy

Question 11

Outsourcing is the practice of transferring a firm's activities that have traditionally been internal to external suppliers.

Accepted Answer

A) True 
 B)False

Question 12

Cost minimization is an appropriate strategy in which stage of the product life cycle?

Accepted Answer

A) introduction 
B) growth 
C) adolescence 
D) decline 
E) retirement 
A) introduction 
B) growth 
C) adolescence 
D) decline 
E) retirement

Question 13

Which of the following best describes experience differentiation?

Accepted Answer

A) immerses consumers in the delivery of a service 
B) uses people's five senses to enhance the service 
C) complements physical elements with visual and sound elements 
D) consumers may become active participants in the product or service 
E) All of the above are elements of experience differentiation. 
A) immerses consumers in the delivery of a service 
B) uses people's five senses to enhance the service 
C) complements physical elements with visual and sound elements 
D) consumers may become active participants in the product or service 
E) All of the above are elements of experience differentiation.

Question 14

Outsourcing is the practice of moving a business process to a foreign country but retaining control of it.

Accepted Answer

A) True 
 B)False

Question 15

What theory implies that you should allow another firm to perform work activities for your company if that company can do it more productively than you can?

Accepted Answer

A) theory of competitive advantage 
B) theory of core competencies 
C) theory of comparative advantage 
D) theory of outsourcing 
E) theory of offshoring 
A) theory of competitive advantage 
B) theory of core competencies 
C) theory of comparative advantage 
D) theory of outsourcing 
E) theory of offshoring

Question 16

With reference to cultural and ethical issues,the World Trade Organization has:

Accepted Answer

A) eliminated bribery. 
B) made progress in providing equal protection of intellectual property among nations. 
C) phased out all trade and tariff barriers between the United States and Mexico. 
D) eliminated slave labor and child labor. 
E) played little role in addressing cultural and ethical issues among nations. 
A) eliminated bribery. 
B) made progress in providing equal protection of intellectual property among nations. 
C) phased out all trade and tariff barriers between the United States and Mexico. 
D) eliminated slave labor and child labor. 
E) played little role in addressing cultural and ethical issues among nations.

Question 17

Perform an SWOT analysis of Boeing's 787 Dreamliner using the information presented in the text.

Accepted Answer

Strengths-Technological advances (8% inc

Question 18

The term renewal has been created to describe the return of business activity to the originating country.

Accepted Answer

A) True 
 B)False

Question 19

The term maquiladora is most synonymous with:

Accepted Answer

A) free trade zones in Mexico. 
B) Chinese forced labor camps. 
C) home-based or cottage industry. 
D) areas that do not meet U.S.standards for workplace safety and pollution. 
E) tax breaks provided by some South American countries to other South American countries. 
A) free trade zones in Mexico. 
B) Chinese forced labor camps. 
C) home-based or cottage industry. 
D) areas that do not meet U.S.standards for workplace safety and pollution. 
E) tax breaks provided by some South American countries to other South American countries.

Question 20

Service organizations can immerse the consumer in the service,or have the consumer become a participant in the service,as they practice ________.

Accepted Answer

experience

Exam 2: Operations Strategy in a Global Environment

Core competencies are good candidates for outsourcing.

The creation of a unique advantage over competitors is called a(n)________.

Provide an example of an organization that achieves competitive advantage through experience differentiation.Explain.

The World Trade Organization has helped to significantly reduce tariffs around the world.

The ________ strategy uses subsidiaries,franchises,or joint ventures with substantial independence.

The ________ strategy utilizes a standardized product across countries.

Which of the following is an example of competing on the basis of differentiation?

The theory of competitive advantage implies that you should allow another firm to perform work activities for your company if that company can do it more productively than you can.

Which of the following did the authors NOT suggest as a reason for globalizing operations?

Which of the international operations strategies uses import/export or licensing of existing products?

Outsourcing is the practice of transferring a firm's activities that have traditionally been internal to external suppliers.

Cost minimization is an appropriate strategy in which stage of the product life cycle?

Which of the following best describes experience differentiation?

Outsourcing is the practice of moving a business process to a foreign country but retaining control of it.

What theory implies that you should allow another firm to perform work activities for your company if that company can do it more productively than you can?

With reference to cultural and ethical issues,the World Trade Organization has:

Perform an SWOT analysis of Boeing's 787 Dreamliner using the information presented in the text.

The term renewal has been created to describe the return of business activity to the originating country.

The term maquiladora is most synonymous with:

Service organizations can immerse the consumer in the service,or have the consumer become a participant in the service,as they practice ________.

Operations and Productivity

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategy

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand ERP

Short-Term Scheduling

Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters