Question 1

Production processes are being dispersed to take advantage of national differences in labor costs.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following OM strategy/issues should a firm with a product in the maturity stage of its life cycle be LEAST concerned with at the present time?

Accepted Answer

A) increase capacity 
B) long production runs 
C) standardization 
D) cost cutting 
E) fewer rapid product changes 
A) increase capacity 
B) long production runs 
C) standardization 
D) cost cutting 
E) fewer rapid product changes

Question 3

Which of the following statements regarding the Dreamliner 787 is true?

Accepted Answer

A) Boeing has found partners in over a dozen countries. 
B) The new aircraft incorporates a wide range of aerospace technologies. 
C) The new aircraft uses engines from not one,but two manufacturers. 
D) Boeing will add only 20 to 30 percent of the aircraft's value. 
E) All of the above are true. 
A) Boeing has found partners in over a dozen countries. 
B) The new aircraft incorporates a wide range of aerospace technologies. 
C) The new aircraft uses engines from not one,but two manufacturers. 
D) Boeing will add only 20 to 30 percent of the aircraft's value. 
E) All of the above are true.

Question 4

An organization that has worked to achieve global uniformity in cultural and ethical issues such as bribery,child labor,and environmental regulations is ________.

Accepted Answer

the World

Question 5

Response-based competitive advantage can be:

Accepted Answer

A) flexible response. 
B) reliable response. 
C) quick response. 
D) all of the above. 
E) none of the above. 
A) flexible response. 
B) reliable response. 
C) quick response. 
D) all of the above. 
E) none of the above.

Question 6

Experience differentiation:

Accepted Answer

A) isolates the consumer from the delivery of a service. 
B) is an extension of product differentiation in the service sector. 
C) uses only the consumer's senses of vision and sound. 
D) keeps consumers from becoming active participants in the service. 
E) attempts to make the service experience different for every single customer. 
A) isolates the consumer from the delivery of a service. 
B) is an extension of product differentiation in the service sector. 
C) uses only the consumer's senses of vision and sound. 
D) keeps consumers from becoming active participants in the service. 
E) attempts to make the service experience different for every single customer.

Question 7

A firm can effectively use its operations function to yield competitive advantage through all of the following EXCEPT:

Accepted Answer

A) customization of the product. 
B) setting equipment utilization goals below the industry average. 
C) speed of delivery. 
D) constant innovation of new products. 
E) maintaining a variety of product options. 
A) customization of the product. 
B) setting equipment utilization goals below the industry average. 
C) speed of delivery. 
D) constant innovation of new products. 
E) maintaining a variety of product options.

Question 8

What is the practice of transferring a firm's activities that have traditionally been internal to external suppliers?

Accepted Answer

A) nearshoring 
B) farshoring 
C) offshoring 
D) outsourcing 
E) backsourcing 
A) nearshoring 
B) farshoring 
C) offshoring 
D) outsourcing 
E) backsourcing

Question 9

One reason to globalize is to learn to improve operations.

Accepted Answer

A) True 
 B)False

Question 10

A company is deciding between 2 foreign firms to provide its call center services.A factor-rating method is used.Factors are rated on a scale of 1-10,with 10 being the best score.
A: If the factors are weighted equally (respective weights of .3333),which firm is preferred?
B: Suppose a consultant recommended that Factor 2 be twice as important as Factor 1,while Factor 3 should be four times as important as Factor 1.Which firm is best now using a weighted method? (Round your weights to the nearest four decimal places. )

Accepted Answer

A: Firm A = 10(.3333)+ 7(.3333)+ 4 (.333

Question 11

The ability of an organization to produce services that,by utilizing the consumer's five senses,have some uniqueness in their characteristics is:

Accepted Answer

A) sensory response. 
B) time-based competition. 
C) differentiation. 
D) flexible response. 
E) experience differentiation. 
A) sensory response. 
B) time-based competition. 
C) differentiation. 
D) flexible response. 
E) experience differentiation.

Question 12

Porter's Five Forces Model contains which of the following?

Accepted Answer

A) immediate rivals 
B) potential entrants 
C) customers 
D) suppliers 
E) all of the above 
A) immediate rivals 
B) potential entrants 
C) customers 
D) suppliers 
E) all of the above

Question 13

Which of the following does NOT represent a valid reason for globalizing operations?

Accepted Answer

A) reduce costs 
B) improve the supply chain 
C) reduce responsiveness 
D) attract and retain global talent 
E) understand markets 
A) reduce costs 
B) improve the supply chain 
C) reduce responsiveness 
D) attract and retain global talent 
E) understand markets

Question 14

Standardization is an appropriate strategy in which stage of the product life cycle?

Accepted Answer

A) introduction 
B) growth 
C) maturity 
D) decline 
E) retirement 
A) introduction 
B) growth 
C) maturity 
D) decline 
E) retirement

Question 15

Outsourcing manufacturing is also known as:

Accepted Answer

A) license manufacturing. 
B) sublease manufacturing. 
C) concurrent manufacturing. 
D) hollow manufacturing. 
E) contract manufacturing. 
A) license manufacturing. 
B) sublease manufacturing. 
C) concurrent manufacturing. 
D) hollow manufacturing. 
E) contract manufacturing.

Question 16

Which of the international operations strategies uses the existing domestic model globally?

Accepted Answer

A) international strategy 
B) global strategy 
C) transnational strategy 
D) multidomestic strategy 
E) worldwide strategy 
A) international strategy 
B) global strategy 
C) transnational strategy 
D) multidomestic strategy 
E) worldwide strategy

Question 17

Franz Colruyt has achieved low-cost leadership through:

Accepted Answer

A) effective use of voice mail. 
B) plastic,not paper,shopping bags. 
C) background music that subtly encourages shoppers to buy more. 
D) converting factories,garages,and theaters into retail outlets. 
E) exclusive use of the Euro. 
A) effective use of voice mail. 
B) plastic,not paper,shopping bags. 
C) background music that subtly encourages shoppers to buy more. 
D) converting factories,garages,and theaters into retail outlets. 
E) exclusive use of the Euro.

Question 18

A company is choosing an outside firm to provide its payroll services.It has chosen four comparative categories of interest: client reviews,financial condition,IT capabilities,and government stability.These categories have been assigned weights of 30%,10%,20%,and 40%,respectively.Three potential providers were scored on each of those factors (see table below)using a scale of 1-10,with a score of 1 meaning worst possible and 10 meaning best possible.Using the factor-rating method,which provider should be chosen?

Accepted Answer

Provider A: 2(.3)+ 8(.1)+ 5(.2)+ 3(.4)=

Question 19

How can global operations improve the supply chain?

Accepted Answer

The supply chain can often be

Question 20

Which of the following represents a reason for globalizing operations?

Accepted Answer

A) to improve the supply chain 
B) to improve operations 
C) to expand a product's life cycle 
D) to attract and retain global talent 
E) all of the above 
A) to improve the supply chain 
B) to improve operations 
C) to expand a product's life cycle 
D) to attract and retain global talent 
E) all of the above

Exam 2: Operations Strategy in a Global Environment

Production processes are being dispersed to take advantage of national differences in labor costs.

Which of the following OM strategy/issues should a firm with a product in the maturity stage of its life cycle be LEAST concerned with at the present time?

Which of the following statements regarding the Dreamliner 787 is true?

An organization that has worked to achieve global uniformity in cultural and ethical issues such as bribery,child labor,and environmental regulations is ________.

Response-based competitive advantage can be:

Experience differentiation:

A firm can effectively use its operations function to yield competitive advantage through all of the following EXCEPT:

What is the practice of transferring a firm's activities that have traditionally been internal to external suppliers?

One reason to globalize is to learn to improve operations.

The ability of an organization to produce services that,by utilizing the consumer's five senses,have some uniqueness in their characteristics is:

Porter's Five Forces Model contains which of the following?

Which of the following does NOT represent a valid reason for globalizing operations?

Standardization is an appropriate strategy in which stage of the product life cycle?

Outsourcing manufacturing is also known as:

Which of the international operations strategies uses the existing domestic model globally?

Franz Colruyt has achieved low-cost leadership through:

How can global operations improve the supply chain?

Which of the following represents a reason for globalizing operations?

Operations and Productivity

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategy

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand ERP

Short-Term Scheduling

Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters